Microsoft Help Desk Remote Jobs in Rochester, NY

The Service Specialist will work with Lifecycle Solutions and Services team, Sales and other Dematic departments to prepare safe, creative, and competitive estimates for all aspects of services offered including: Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc. related to Dematic and non-Dematic equipment using established estimating tools, processes and automation. Working cross-functionally will require strong communication and collaboration skills, as well as a team-focused mentality. This employee can be based near any Dematic location in the USA.

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be$65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will do in This Role:

• Completes estimates and proposals for services
• Coordinates with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
• Performs reviews of service requests which may also include customers' standards specification and other documentation to determine requirements
• Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
• Help generate the scope of work for services affecting our existing customers
• Provide assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
• Prepares weekly status reports on all project activities
• Performs full range of standard work for the professional field
• Refers complex, unusual problems to others
• Provide general guidance or training to support and/or professional staff
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
• Travel 10% to customer sites/Dematic locations
• This role requires flexibility to work remotely as needed based on business demands.

What We are Looking For:

• BS/BA in related discipline preferred or advanced degree
• 2-4 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
• Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables)
• Salesforce / SAP / AutoCAD / Maestro experience is preferred
• Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
• Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
• Demonstrates knowledge of organization's business practices and issues