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Microsoft Help Desk Remote Jobs in Rochester, NY

Help Desk Support Specialist

Rochester, NY ยท Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

FP&A Manager

Rochester, NY ยท On-site +1

$105K - $164K/yr

Proficiency in Microsoft PowerPoint * Familiarity with OneStream software preferred, but not ... Sitting, working at desk/personal computer for extended periods of time * Primary work environment ...

Data Architect - Remote

Rochester, NY ยท Remote

$63 - $81/hr

You'll help ensure data systems are reliable, secure, scalable, and aligned with business goals ... Experience with Microsoft Azure and modern cloud-based data platforms * Knowledge of ETL/ELT design ...

Data Architect - Remote

Rochester, NY ยท Remote

$65.25 - $84/hr

You'll help ensure data systems are reliable, secure, scalable, and aligned with business goals ... Experience with Microsoft Azure and modern cloud-based data platforms * Knowledge of ETL/ELT design ...

Cloud Engineer - Remote

Rochester, NY ยท Remote

$7.0K - $120K/yr

Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Cloud Engineer - Remote

Rochester, NY ยท On-site +1

$7.0K - $120K/yr

Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Cloud Engineer - Remote

Rochester, NY ยท Remote

$7.0K - $120K/yr

Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Data Architect - Remote

Rochester, NY ยท On-site +1

$63 - $81/hr

You'll help ensure data systems are reliable, secure, scalable, and aligned with business goals ... Experience with Microsoft Azure and modern cloud-based data platforms * Knowledge of ETL/ELT design ...

Remote Position type: Full time - salary We're a team of employees passionate about delivering best ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

Hospital Billing Operator

Rochester, NY ยท Remote

$18 - $23.25/hr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ...

Hospital Billing Coordinator

Rochester, NY ยท Remote

$50K - $60K/yr

This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and ... Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ...

Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

Senior Financial Analyst

Rochester, NY ยท On-site +1

$69K - $146K/yr

Ability to balance details with the bigger picture to help prioritize requests and manage workload ... Ability to work at a desk and on a computer for extended periods * Reliable internet access and the ...

... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ... We help clients innovate, enhance, and manage their data, AI, and analytics capabilities, ensuring ...

Service Specialist

Henrietta, NY ยท On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Help generate the scope of work for services affecting our existing customers * Provide assistance ...

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Microsoft Help Desk Remote information

See Rochester, NY salary details

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How much do microsoft help desk remote jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for microsoft help desk remote in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
What are the most commonly searched types of Microsoft Help Desk jobs in Rochester, NY? The most popular types of Microsoft Help Desk jobs in Rochester, NY are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Rochester, NY? For Microsoft Help Desk Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Rochester, NY look for? The top searched job categories for Microsoft Help Desk Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Microsoft Help Desk Remote jobs? Cities near Rochester, NY with the most Microsoft Help Desk Remote job openings:

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY โ€ข Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago


Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly