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Microsoft Customer Support Jobs (NOW HIRING)

AFC Industries

Customer Support

Muscatine, IA · On-site

$16 - $20.50/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

AFC Industries

Customer Support

Muscatine, IA

$16 - $20.50/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... Monitor and manage systems using tools like Active Directory and Microsoft Endpoint Configuration ...

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

Support Microsoft Office 365 and Windows 10/11 environments. * Monitor and resolve assigned service ... Strong customer service and communication skills * Ability to work independently with minimal ...

Micross

Customer Support Spc.

Manchester, NH

$17.50 - $23.75/hr

Customer Support Specialist Position Summary The Customer Support Specialist serves as a liaison ... Knowledge of Microsoft Office Applications.

calumet

Customer Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

PURPOSE: The Customer Support Specialist provides front line support for the Customer Support ... Proficient computer skills with demonstrated experience in Microsoft office, order entry systems ...

Orgenesis

Customer Support Specialist

Sunnyvale, CA · On-site +1

$45K - $75K/yr

The Customer Support Specialist will serve as a primary point of contact for inquiries, service ... Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). * Experience using ...

Microsoft

Software Engineer II - CTJ - POLY

Redmond, WA · On-site

Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of ... You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any ...

New Standard

Customer Support Associate

Emigsville, PA

$17.25 - $23.50/hr

Customer Support Associate We are seeking a detail-oriented and customer-focused Customer Support ... Proficiency with Microsoft Office and ERP systems What We Offer * Competitive compensation and ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... Experience with Jira, SQL, and Microsoft Office. Benefits: Wayvia encourages a healthy work-life ...

New Standard Corporation

Customer Support Associate

York, PA · On-site

$17.25 - $23.50/hr

Customer Support AssociatePosition Summary We are seeking a detail-oriented and customer-focused ... Proficiency with Microsoft Office and ERP systems What We Offer * Competitive compensation and ...

New Standard

Customer Support Associate

York, PA

$17.25 - $23.50/hr

Customer Support Associate Position Summary We are seeking a detail-oriented and customer-focused ... Proficiency with Microsoft Office and ERP systems What We Offer * Competitive compensation and ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

Comfortable with standard business software (Microsoft Office, Google, etc) * Solution- oriented ... Customer Support in financial services.

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Microsoft Customer Support information

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How much do microsoft customer support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for microsoft customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Customer Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating strong communication skills.

How much does Microsoft pay hourly?

Microsoft Customer Support representatives typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. The role often involves customer service skills and familiarity with Microsoft products and tools.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What skills are needed for Microsoft customer service?

Microsoft customer support representatives need strong communication and problem-solving skills, technical knowledge of Microsoft products, and the ability to troubleshoot issues effectively. Familiarity with customer service tools, patience, and the ability to work in a team environment are also important for success in this role.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Customer Support roles often offer remote work options, especially for positions that involve troubleshooting and customer service. However, availability depends on the specific role, team, and location, and some positions may require on-site presence or hybrid arrangements. Candidates should review the job listing for remote work policies and requirements.
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What cities are hiring for Microsoft Customer Support jobs? Cities with the most Microsoft Customer Support job openings:
What are the most commonly searched types of Microsoft Customer Support jobs? The most popular types of Microsoft Customer Support jobs are:
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Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Customer Support

Customer Support

AFC Industries

Muscatine, IA • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
GENERAL SUMMARY:
Be an active member of the inside sales team. Answer incoming calls; provide complete pre-and post-sales support in a professional manner. Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of new business and resolution of customer issues.
ESSENTIAL DUTIES AND TASKS:
  • Address all inbound telephone calls and emails quickly, professionally and efficiently.
  • Address all customer callback requests in a professional and timely manner.
  • Provide complete array of customer support services, as needed, including, shipments, credits, pricing, non-stock order updates, and other services.
  • Perform all data entry and order processing functions accurately and within required time frames.
  • Verify pricing with appropriate department.
  • Review open order status daily.
  • Run and deliver all daily reports required.
  • Ensure all issues are satisfactorily investigated, resolved and documented.
  • Ensure all unresolved issues are forwarded to Customer Service Supervisor immediately.
  • Consistently provide accurate detailed documentation for analysis and follow-up
  • Daily check the RFS folder to complete the update of Contracts, Order Forms, and the Customer Blanket Purchase Orders with approved new stock items.
  • Maintain all customer contracts and order forms.
  • Notify customer Service Supervisor when problem trends appear whether related to supply chain or product issues
  • Facilitate communications between customer and sales rep. Keep sales rep up to date on all communications and potential outages or substitutions.
  • File all paperwork, as required
  • Assist with Inventory Cycle Counting as needed.
  • Assist in sourcing and locating items
  • Perform all other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:
High School education and either two years' post-secondary education or three years of experience, preferably in a customer service environment. Must be an excellent communicator. Must have a good understanding of both spoken and written English and desire to work with a diverse, multi-cultural population.
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination. The incumbent must be able to maintain complete confidentiality of any information s/he encounters.
SPECIALIZED SKILLS AND KNOWLEDGE:
  • Able to grasp technical issues quickly and understand how different components of a product fit and work together.
  • Ability to listen carefully,
  • Able to analyze problems quickly and provide resolutions.
  • Able to organize and manage multiple tasks and multiple priorities.
  • Excellent interpersonal and communication skills.
  • Commitment to company values and willingness to be a team player.
  • Computer knowledge and skill.
  • Able to use business software packages, applications within Microsoft Office, and Lotus Notes.
  • Must have 2 years' practical experience with MS Windows operating system environment.
  • Must have attention to detail.

Position: Full-time
Location: Muscatine, IA
Work Hours: 7AM - 4PM (can vary)
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

We are an AA/EEO/Veterans/Disabled employer.

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