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Full Time Microsoft Customer Support Jobs (NOW HIRING)

Microsoft

Senior Field IT Manager

New York, NY · On-site

$143K - $143K/yr

Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience This position will be reporting to the Director Field IT ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

AccuLynx is looking for a Full-Time Customer Support Agent to join us in our Beloit, WI office! A Customer Support Agent will act as a liaison, provide product/services information and resolve any ...

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

AccuLynx is looking for a Full-Time Customer Support Agent to join us in our Beloit, WI office! A Customer Support Agent will act as a liaison, provide product/services information and resolve any ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Crystal Flash

Customer Support

Grand Rapids, MI · On-site

The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by ... Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Job Type Full-time Description PRIMARY OBJECTIVES/JOB SUMMARY The Customer Support Specialist is ... Learn and effectively use phone systems, Microsoft Outlook, CRM platforms, and additional company ...

Microsoft

Technical Support Engineer

Charlotte, NC · On-site

The Microsoft Customer Service and Support team is looking for Customer Service Engineers who can handle complex customer issues and help them achieve their digital transformation goals. This role ...

uShip

Customer Support Specialist

Austin, TX · On-site

$25/hr

... full time Customer Support Specialist. This individual will work directly with the Customer ... Microsoft office and Google Apps proficiency Preferred Skills * Bilingual in Spanish highly ...

Microsoft

Senior Customer Opportunity Lead

Redmond, WA · On-site

$106K - $203K/yr

Help evolve Microsoft's customer support and incentive programs based on business needs and market feedback. Cross-Company Coordination * Bring together teams across sales, marketing, readiness ...

uShip

Customer Support Specialist

Austin, TX · On-site

$25/hr

... full time Customer Support Specialist. This individual will work directly with the Customer ... Microsoft office and Google Apps proficiency Preferred Skills * Bilingual in Spanish highly ...

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

Support Microsoft Office 365 and Windows 10/11 environments. * Monitor and resolve assigned service ... Strong customer service and communication skills * Ability to work independently with minimal ...

uShip

Customer Support Specialist

Austin, TX · On-site +1

$25/hr

... full time Customer Support Specialist. This individual will work directly with the Customer ... Microsoft office and Google Apps proficiency Preferred Skills * Bilingual in Spanish highly ...

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How much do full time microsoft customer support jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for full time microsoft customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Full Time Microsoft Customer Support vs Full Time Microsoft Technical Support?

AspectFull Time Microsoft Customer SupportFull Time Microsoft Technical Support
Required CredentialsCustomer service certifications, basic technical knowledgeTechnical certifications like MCSA, CompTIA, or similar
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting, on-site support
Employer & Industry UsageMicrosoft support teams, customer service departmentsMicrosoft technical support teams, IT departments

Full Time Microsoft Customer Support roles focus on assisting users with product inquiries and basic issues, often requiring customer service skills. In contrast, Full Time Microsoft Technical Support involves resolving technical problems, requiring more technical certifications and troubleshooting expertise. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and certification requirements.

More about Full Time Microsoft Customer Support jobs
What cities are hiring for Full Time Microsoft Customer Support jobs? Cities with the most Full Time Microsoft Customer Support job openings:
What are the most commonly searched types of Microsoft Customer Support jobs? The most popular types of Microsoft Customer Support jobs are:
What states have the most Full Time Microsoft Customer Support jobs? States with the most job openings for Full Time Microsoft Customer Support jobs include:
What job categories do people searching Full Time Microsoft Customer Support jobs look for? The top searched job categories for Full Time Microsoft Customer Support jobs are:
Full Time Microsoft Customer Support jobs near you
Infographic showing various Full Time Microsoft Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Senior Field IT Manager

Senior Field IT Manager

Microsoft

New York, NY • On-site

$143K - $143K/yr

Full-time

Posted 9 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

69th of 217 rated software companies

Job description

Overview
Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.
We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!
As a Senior Field IT Manager, you will beaccountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.
The Senior Field IT Manager is the field IT person delivering the foundational services that keep Microsoft locations connected including:
  • Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, Microsoft Customer and Partner Solutions and R&D Centers around the world.
  • Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations
  • Interacting with Site Leadership Teams to set the user expectations as well as working towards user experience improvement
  • Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience

This position will be reporting to the Director Field IT Management, based in New York City, NY and be responsible for managing Microsoft sites throughout New York City which support a variety of Microsoft organizations including Microsoft AI and CoreAI, Experiences and Devices, Cloud + AI and Microsoft Customer and Partner Solutions.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
#MSD
#MSDJOBS
Responsibilities
Help Power the Digital Transformation
  • You will define IT services and process optimization opportunities and aligning with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.
  • You will drive fiscal responsibility and budget oversight to help drive accuracy.
  • You will provide quality and regular communication to end user clients and/or partners.
  • You will jointly review end user sentiment feedback with the other MS Digital Employee Experience Success teams, and develop an action plan to address any improvement areas.
  • You will drive adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity.
  • You will partner with workplace services team to expand and transform sites into most connected, accessible, and sustainable Intelligent Workplace.

Advocate for our Customers
  • You will support commercial engagements by sharing best practices and experiences through the IT Showcase program.
  • You will evangelize and drive awareness to increase customer engagements.
  • You will support and encourage adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams.

Contribute to Modernizing MS Digital Employee Experience
  • You will support your peer IT community in managing outages and communicate with Service Management to evolve services and address issues.
  • You partner and collaborate with teams from IT Service Management, Facilities, Finance & Security to drive excellence in delivery and communications.
  • You will drive excellence in delivery and support in addressing issues, communicating, and evolving services.
  • You will collaborate with your peers, developing innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future.
  • We seek someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease).

Optimize IT
  • You will work with a broader team to define IT improvements within the portfolio and deliver improvements in line with regional commitments and business requirements. Operational Excellence is a key requirement for our delivery of our IT Infrastructure Services.
  • You drive IT Discretionary budget planning process for assigned sites in collaboration with the respective groups in IT and local Finance teams across the region/globe.
  • You will support other IT Managers in managing outages that are not solved using normal escalation processes as well for regional wide outages.
  • You ensure quality communication to clients on the sites.
  • You will manage demand and effective prioritization to optimize the use of the IT Management workforce via resource and capacity management.
  • You will work with the team to identify productivity challenges onsite and develop and execute readiness plans to meet required targets and increase user productivity.
  • You will promote the evolution of IT services to internal and external stakeholders.
  • You will communicate with Service Management to evolve services and address issues.
  • You will partner with the members of the Service Management functions, Facility, Finance, Security to drive excellence in delivery and communications.

Strengthen Business Partnership
  • You will jointly review with the other IT Managers on Customer Satisfaction scores and develop an action plan to address issue areas based on identified IT Management components.

Lead with Innovation Thinking
  • You will support all Corporate Beta testing during product development cycle activities through local communication, readiness activities and feedback to Corporate Engineering groups.
  • You will ensure to analyze the requirements of the area/countries and sites on driving innovation closely collaborating with Corporate Engineering groups.
  • You will develop in collaboration with your peers, innovative ways to adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future.

Support Market Advocacy
  • You will support commercial engagements by providing competitive advantage through the IT Showcase program.
  • You will promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.

Qualifications
Required Qualifications:
  • Master's Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 3+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management OR Bachelor's Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 4+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management OR equivalent experience.

Preferred Qualifications:
  • Bachelor's Degree in information technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 6+ years experience in IT operations, technical support, customer service solutions/delivery, or service management
    • OR equivalent experience
  • .4+ years experience in IT operations or service experience for a multi-site / multi-country organization - including infrastructure deployment, user support, or IT management.
  • Proven expertise in AV systems, including and supporting Microsoft Teams Room solutions
  • Experienced partnering with senior leadership.
  • Ability to travel regionally and work across different time zones.
  • 1+ year(s) project leadership/management experience, preferably in a remote environment.
  • Completed certifications/ trainings such as ITIL/Six Sigma/PMP/Agile or equivalent.
  • AV event support experience
  • Experienced in public speaking

Corporate Technology Support IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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