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Full Time Microsoft Customer Support Jobs (NOW HIRING)

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Overview Commercial Engineering & AI (CEAI) partners with stakeholders to transform Microsoft support through AI-native engineering, modern platforms, and intelligent customer experiences. Our teams ...

krg technology inc

Customer Support

Saint Paul, MN · On-site

$17.25 - $22/hr

Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal communication Intermediate computer skills (Internet Explorer, Outlook, Google, Microsoft Office Suite) Types ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire Full-time Customer Service Representatives to ... Must be proficient with technical applications, including Microsoft Office Suites

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Strong typing skills and proficiency in Microsoft Excel * Strong technical skills to support customers via phone, email, chat, and text * Strong problem-solving skills and the ability to toggle ...

New

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

EVERWHITE CORPORATION

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Position Overview We are seeking a consultative, detail-oriented Customer Support & Order ... Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire Full-time Customer Service Representatives to ... Must be proficient with technical applications, including Microsoft Office Suites What We Offer

Microsoft

Senior Customer Experience Engineer

Redmond, WA · On-site

$117K - $160K/yr

... support, community, and partner aspects of customers' journey with our products. Microsoft ... mission is to empower every person and every organization on the planet to achieve more. As ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire Full-time Customer Service Representatives to ... Must be proficient with technical applications, including Microsoft Office Suites What We Offer

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

Procom Services

CRM Developer/Analyst

Milwaukee, WI

The candidate should be proficient in using Microsoft CRM Dynamics development tools. In addition to CRM Dynamics, the candidate will be expected to learn and support the ADX Portal that support the ...

TOI TOI USA

Customer Support Specialist

Fort Myers, FL

$40K - $41K/yr

Full-time Description PRIMARY OBJECTIVES/JOB SUMMARY The Customer Support Specialist is responsible ... Learn and effectively use phone systems, Microsoft Outlook, CRM platforms, and additional company ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye ...

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Full Time Microsoft Customer Support information

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How much do full time microsoft customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for full time microsoft customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Full Time Microsoft Customer Support vs Full Time Microsoft Technical Support?

AspectFull Time Microsoft Customer SupportFull Time Microsoft Technical Support
Required CredentialsCustomer service certifications, basic technical knowledgeTechnical certifications like MCSA, CompTIA, or similar
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting, on-site support
Employer & Industry UsageMicrosoft support teams, customer service departmentsMicrosoft technical support teams, IT departments

Full Time Microsoft Customer Support roles focus on assisting users with product inquiries and basic issues, often requiring customer service skills. In contrast, Full Time Microsoft Technical Support involves resolving technical problems, requiring more technical certifications and troubleshooting expertise. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and certification requirements.

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What are the most commonly searched types of Microsoft Customer Support jobs?

The most popular types of Microsoft Customer Support jobs are:

What states have the most Full Time Microsoft Customer Support jobs?

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Full Time Microsoft Customer Support jobs near you
Infographic showing various Full Time Microsoft Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Software Engineer II - CTJ - Poly

Microsoft

Reston, VA • On-site

$101K - $138K/yr

Full-time

Re-posted 27 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 247 rated software companies

Job description

Overview
Commercial Engineering & AI (CEAI) partners with stakeholders to transform Microsoft support through AI-native engineering, modern platforms, and intelligent customer experiences. Our teams design, build, and operate secure, reliable, and scalable services that help customers find information, resolve issues, and connect with the right support.
Support Experience Group (SxG) is the engineering organization within Commercial Engineering & AI (CEAI) that builds and operates the platforms powering Microsoft's Customer Experience & Success (CE&S) support mission, including Dynamics for Microsoft (DfM) case management, CaseBuddy, Engage Center, the SxG ICon support portals, and AI-agent services. SxG delivers these across commercial and sovereign/government cloud boundaries including public/commercial Azure, and several specialized cloud environments, which includes a compliance-sensitive, multi-cloud footprint that drives a persistent need for cleared, high-side-capable engineers.
You will join a small team of cleared high-side engineers supporting SxG's expanding scope and rising demand on the government and air-gapped cloud environments SxG supports. This team delivers the cloud parity charter, bringing Microsoft's commercial-grade customer-support capabilities (DfM case management, CaseBuddy, Engage Center, and AI-agent services) to government and sovereign customers whose environments are disconnected from the commercial cloud and governed by federal compliance and accreditation requirements.
The work is distinct from commercial engineering: every capability we ship must be adapted to operate without direct internet connectivity, validated against the security controls of each cloud, and deployed through constrained, audited release pipelines. You will work across the full stack and the full delivery lifecycle, and your decisions directly affect whether high-side customers get parity with the commercial support experience.
Responsibilities
  • Design, document, implement, test, and deploy resilient, scalable services, individually and alongside the other high-side engineers on the team.

  • Design, build, and operate secure, 24x7 SaaS services that integrate Dynamics 365, Azure Communication Services, and Azure AI services.

  • Partner with Program Managers to understand business requirements and translate them into technical designs the team can execute.

  • Collaborate with other software engineers in a diverse and inclusive environment.

  • Port and adapt commercial services to run in disconnected government and air-gapped environments, resolving connectivity, dependency, and data-boundary constraints to close capability gaps against the parity charter.

  • Own features end-to-end, from design and implementation through testing, deployment, and live-site health, across multiple cloud environments.

  • Build and maintain infrastructure-as-code and safe-deployment pipelines using EV2 and Bicep to release reliably into commercial, government, and air-gapped clouds.

  • Integrate AI-driven automation and agents into support workflows and operate them under government compliance constraints.

  • Diagnose and resolve live-site incidents, and improve the monitoring, reliability, and security posture of services in accredited environments.

  • Partner with security, compliance, and accreditation stakeholders to meet the controls required for each cloud.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or
government security screening requirements are required for this role. These requirements include,
but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret Clearance with access
    to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation
    (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening
    requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the
    appropriate U.S. Government clearance and/or customer screening requirements may result in
    employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security
    clearance to meet federal government customer requirements. You will be asked to provide
    clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud
    background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due
    to citizenship-based legal restrictions. Specifically, this position supports United States federal,
    state, and/or local United States government agency customer and is subject to certain
    citizenship-based restrictions where required or permitted by applicable law. To meet this legal
    requirement, citizenship will be verified via a valid passport, or other approved documents, or
    verified US government Clearance

Preferred Qualifications:
  • Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
  • A technical background in software engineering principles and architecture design.
  • Experience with object-oriented programming languages and UI frameworks, such as C# and JavaScript/TypeScript.
  • Experience with relational and/or No-SQL databases.
  • Experience with web technologies such as React and/or Fluent UI.

  • Experience building and operating services on cloud platforms such as Azure, including Application Insights, Azure Service Bus, Logic Apps, Azure Blob, Azure SQL, Azure Search, and Web Apps.

  • Infrastructure-as-code and safe deployment with EV2 and Bicep.

  • Sovereign or government cloud engineering.

  • Building or integrating AI agents and copilots into production workflows.

  • Experience working within regulated environments and formal compliance or accreditation processes.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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