This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower ... Customer Success Leadership and Consumption Leadership - You will coach a team to support customer ...
This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower ... Customer Success Leadership and Consumption Leadership - You will coach a team to support customer ...
WFH Customer Support Agent - Entry Level
New Orleans, LA · On-site +1
$15 - $20/hr
WFH Customer Support Agent - Entry Level AO | 100% Remote | Work From Home | Training & Mentorship Provided Help People. Build Relationships. Start a Career From Home. Are you friendly, dependable ...
WFH Customer Support Agent - Entry Level
New Orleans, LA · On-site +1
$15 - $20/hr
WFH Customer Support Agent - Entry Level AO | 100% Remote | Work From Home | Training & Mentorship Provided Help People. Build Relationships. Start a Career From Home. Are you friendly, dependable ...
WFH Customer Support Representative - Entry Level
$16.50 - $22.25/hr
WFH Customer Support Representative - Entry Level AO | 100% Remote | Work From Home | No Experience Required Start Your Remote Career With Training, Flexibility & Growth Looking for an entry-level ...
WFH Customer Support Representative - Entry Level
$16.50 - $22.25/hr
WFH Customer Support Representative - Entry Level AO | 100% Remote | Work From Home | No Experience Required Start Your Remote Career With Training, Flexibility & Growth Looking for an entry-level ...
Microsoft Dynamics CRM experience (development or support) ADX Portal experience, Web services experience. Highly "desired skills" within that include: HTML5, Bootstrap Framework, ASP.NET MVC ...
Microsoft Dynamics CRM experience (development or support) ADX Portal experience, Web services experience. Highly "desired skills" within that include: HTML5, Bootstrap Framework, ASP.NET MVC ...
Customer Support Specialist
Dallas, TX · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Quick apply
Customer Support Specialist
Dallas, TX · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Phoenix, AZ · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Quick apply
Customer Support Specialist
Phoenix, AZ · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Indianapolis, IN · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Quick apply
Customer Support Specialist
Indianapolis, IN · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Jacksonville, FL · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Quick apply
Customer Support Specialist
Jacksonville, FL · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
San Diego, CA · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
San Diego, CA · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Tampa, FL · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Tampa, FL · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Dallas, TX · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Dallas, TX · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Charlotte, NC · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Charlotte, NC · Remote
$20/hr
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... Fully remote: work from anywhere within the United States * Full-time and part-time available
Customer Support Specialist
Los Angeles, CA · Remote
$25/hr
Customer Support Specialist Location: Remote Compensation: $25 per hour Employment Type: Full-time ... Fully Remote Work Work from anywhere with structure and flexibility. * Career Growth Be part of a ...
Customer Support Specialist
Los Angeles, CA · Remote
$25/hr
Customer Support Specialist Location: Remote Compensation: $25 per hour Employment Type: Full-time ... Fully Remote Work Work from anywhere with structure and flexibility. * Career Growth Be part of a ...
Customer Support 1
Lowndesville, SC · On-site
$12 - $15/hr
Are you looking for a flexible, work-from-home opportunity? Join our team as aRemote Customer ... computer skills (Microsoft Office proficiency) • Ability to work flexible hours, including ...
Customer Support 1
Lowndesville, SC · On-site
$12 - $15/hr
Are you looking for a flexible, work-from-home opportunity? Join our team as aRemote Customer ... computer skills (Microsoft Office proficiency) • Ability to work flexible hours, including ...
Customer Support
Saint Paul, MN · On-site
$17.25 - $22/hr
Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal ... Microsoft Office Suite) Types minimum 35 wpm, prefer 45wpm+ 1 year, or more Customer Service ...
Customer Support
Saint Paul, MN · On-site
$17.25 - $22/hr
Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal ... Microsoft Office Suite) Types minimum 35 wpm, prefer 45wpm+ 1 year, or more Customer Service ...
Customer Support
Warminster, PA · On-site
$17 - $21.75/hr
Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs ... Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based ...
Customer Support
Warminster, PA · On-site
$17 - $21.75/hr
Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs ... Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based ...
Customer Support
Warminster, PA · On-site
$17 - $21.75/hr
Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs ... Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based ...
Quick apply
Customer Support
Warminster, PA · On-site
$17 - $21.75/hr
Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs ... Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
Triage incoming calls from customers that require service/sales. Work with the customer to ... Must be proficient with technical applications, including Microsoft Office Suites
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
Triage incoming calls from customers that require service/sales. Work with the customer to ... Must be proficient with technical applications, including Microsoft Office Suites
Customer Support and Sales - WFH (Must live in UT) $17.00/hr. + quarterly bonus up to $1,000 Must live in Illinois or Utah Start Date: September 8th Launch your career with a company that invests in ...
Customer Support and Sales - WFH (Must live in UT) $17.00/hr. + quarterly bonus up to $1,000 Must live in Illinois or Utah Start Date: September 8th Launch your career with a company that invests in ...
Customer Support Associate
Denver, CO · Hybrid
$38K - $68K/yr
This is a hybrid role with work from home opportunities. Responsibilities * Support customers by ... Microsoft Suite, OneDrive * Have a collaborative and consultative work style with and elevated ...
Customer Support Associate
Denver, CO · Hybrid
$38K - $68K/yr
This is a hybrid role with work from home opportunities. Responsibilities * Support customers by ... Microsoft Suite, OneDrive * Have a collaborative and consultative work style with and elevated ...
From Home Microsoft Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
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Re-posted 22 days ago
Microsoft rating
8.5
Based on 132 frontline employees who took The Breakroom Quiz
80th of 246 rated software companies
Job description
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft'sproducts and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Manager, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio. This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
- Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
- Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
- Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
- Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
- You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
Required Qualifications :
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- Other Qualifications: This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- 5+ years relevant work experience within customer industry
- 3+ year(s) people management experience
- 3+ year(s) experience managing a consumption portfolio
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
- Experience in healthcare and life sciences; people management experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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About Microsoft
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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Redmond, WA, US
Year founded
1975