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Microsoft Customer Support Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Customer Support

Lisbon, IA · On-site

$14.50 - $18.75/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Asbury, IA · On-site

$16 - $20.50/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Microsoft

Microsoft Data Center Project Manager

Bothell, WA · On-site

$137K/yr

Microsoft is a leading technology company, and they are seeking a Data Center Project Manager to ... customer service). • Support escalation of issues to appropriate owner. • Embody our culture ...

Ironwood

Customer Support

Oxford, MS

$16 - $20.50/hr

Provide enthusiastic customer service for inbound/outbound phone and email support * Be ... Proficient with Microsoft Office programs * Excellent data entry and documentation skills * Ability ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Ottumwa, IA · On-site

$16 - $20.50/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

$17.50 - $22.25/hr

Supervision: Performs work under the general supervision of the Customer Support Services ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Grinnell, IA · On-site

$15 - $19.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Vinton, IA · On-site

$16.50 - $21.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Mason City, IA · On-site

$16.50 - $21.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Washington, IA · On-site

$15.25 - $19.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Decorah, IA · On-site

$15.75 - $20.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Anamosa, IA · On-site

$17 - $21.75/hr

Customer Support Associate - 1463-1 Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah ... Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information ...

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How much do microsoft customer support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for microsoft customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

More about Microsoft Customer Support jobs
What cities are hiring for Microsoft Customer Support jobs? Cities with the most Microsoft Customer Support job openings:
What are the most commonly searched types of Microsoft Customer Support jobs? The most popular types of Microsoft Customer Support jobs are:
What states have the most Microsoft Customer Support jobs? States with the most job openings for Microsoft Customer Support jobs include:
What job categories do people searching Microsoft Customer Support jobs look for? The top searched job categories for Microsoft Customer Support jobs are:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support

Futran Tech Solutions Pvt. Ltd.

Lisbon, IA • On-site

$14.50 - $18.75/hr

Other

Posted 27 days ago

Job description

Customer Support Associate

Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque, Grinnell, Iowa Falls, Lisbon, Marshalltown, Mason City, Ottumwa, Spirit Lake, Vinton, Washington. Training and work will be remote: Need to be located within commutable distance to Iowa operations locations.

Job Summary: Responsible for customer contact for all areas of the company. Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience. Maintains sound knowledge of processes and procedures in order to assist customers; addressing concerns, resolving problems, and de-escalating in a professional, positive manner. Promote and actively engage customers in current and new products and services available.

Accountabilities:

  • Acts as a first line of contact to identify and respond to any type of customer inquiry: answering calls and participating in customer outreach.
  • Initiates company response to customer emergencies and outage calls. Advises customers on safety protocols and processes information accurately due to the criticality of public safety and timely company response.
  • Initiates work orders and actively engages customers for meter readings, service requests, and construction program offerings.
  • Performs collection activities, including payment agreements, education on programs for assistance, and processes for delinquent accounts.
  • Responds to customer inquiries and complaints and initiate action to resolve them. May be required to adapt standard procedures and processes to resolve customer issues.
  • Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly. Understands rate tariffs; keeps current on rate changes; communicates with internal and external customers as necessary.
  • Mentors less-experienced employees as needed.
  • Attend training sessions to improve knowledge of processes and products.
  • Maintain confidentiality of information.

Supervision: Performs work under the general supervision of the Customer Support Services Management staff.

Qualifications:

Educational Requirements:

High School Diploma Required

Associate Degree Preferred

Experience:

Previous call center experience.

Other Requirements:

Demonstrated effective interpersonal, verbal, and written communication skills.

Methodical thinker with the ability to make quick decisions.

Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

Ability to multitask; actively listening to and talking to customers while navigating multiple computer systems and making entries.

Self-starter with the ability to work under minimal supervision.

Demonstrated proficiency in basic math.

Ability to successfully complete web-based pre-employment screening assessments.

Ability to work effectively in a diverse and inclusive work environment.

Additional Details:

Temporary position for up to 5 months. Possibility to transition and become a permanent Alliant Energy employee for high performers.

Training hours: 8:00 am – 4:30 pm Monday – Friday for the first 4 weeks.

Training and work will be remote: Need to be located within commutable distance to Iowa operations locations.

Candidates must have a private, dedicated workspace that is free from kids, loud pets, and all other distractions, therefore this position is not suited for providing childcare during working hours.

Candidates must provide a suitable work environment that enables clear telephone with customers and video conference calls with colleagues.

Schedule after training: Within the hours of 7:00 am – 7:00 pm Monday – Friday.

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