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Member Engagement Associate Jobs (NOW HIRING)

Stretch Zone

Client Engagement Associate

East Lyme, CT · On-site

$19 - $27/hr

Opportunity for advancement Join Stretch Zone as a Client Engagement Associate and play a key role ... Support strong member retention through proactive outreach, follow-ups, and delivering a smooth ...

Hackley School

Alumni Engagement Associate

Tarrytown, NY · On-site

$60 - $75/hr

The Alumni Engagement Associate will report to and support the Director of Alumni Engagement in ... Creating engaging content, fostering alumni connections, and increasing member participation in the ...

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How much do member engagement associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for member engagement associate in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is a member engagement associate?

Member Engagement Associates are professionals responsible for building and maintaining relationships with an organization's members, clients, or customers. They typically handle communications, respond to inquiries, and ensure members feel valued and connected to the organization. Their role often involves coordinating events, collecting feedback, and promoting membership benefits to drive satisfaction and retention. Member Engagement Associates play a key part in strengthening community and loyalty among members.

What skills and qualifications are needed to be a member engagement associate?

To thrive as a Member Engagement Associate, you need strong communication skills, customer service experience, and often a bachelor’s degree in a relevant field. Familiarity with CRM software, email marketing platforms, and data tracking tools is typically required. Outstanding interpersonal skills, problem-solving ability, and a proactive attitude help individuals excel in engaging and retaining members. These skills are crucial for building member loyalty, addressing concerns effectively, and supporting organizational growth.

How does a member engagement associate collaborate with other departments to enhance member experience?

Member Engagement Associates frequently work alongside teams such as marketing, customer service, and product development to ensure members receive consistent and valuable experiences. This collaboration may involve sharing feedback gathered from member interactions, coordinating on outreach campaigns, and assisting with the rollout of new programs or services. By maintaining open communication across departments, Member Engagement Associates help address member needs more effectively and contribute to overall organizational goals. This cross-functional teamwork is essential for identifying opportunities to add value and for resolving any member issues promptly.
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Member Engagement Associate jobs near you
Infographic showing various Member Engagement Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Member Engagement Coordinator

YMCA of Greater Kansas City

Kansas City, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Job Description

Overview

The YMCA of Greater Kansas City is seeking a Member Engagement Coordinator to help grow and strengthen our community through meaningful connections and exceptional member experiences. This role plays a key part in membership growth, member retention, and engagement, leading a welcoming environment where members feel valued, supported, and inspired.

Working closely with center leadership, the Member Engagement Coordinator supports daily sales efforts and helps create positive first impressions for everyone who walks through our doors. This position is ideal for a leader who enjoys building relationships, coaching associates, and connecting people to programs that improve health and strengthen community.

Position Schedule: This role works Friday, Saturday, Sunday, and Monday, plus two additional weekdays off of your choosing. Monday and weekday shifts typically run 1–9pm, 12–8pm, or 2–8pm, while Saturday and Sunday shifts are flexible within the center's operating hours.

Benefits:

  • Free YMCA household membership
  • Comprehensive health insurance (medical, dental, vision)
  • Employee Assistance Program with mental health resources
  • YMCA Retirement Plan
  • Paid time off

OUR CULTURE:

The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


Responsibilities

Membership Growth & Sales

  • Drive membership growth through strong sales, prospect follow-up, and engaging center tours.

  • Respond promptly to membership inquiries and follow up with prospective members to convert interest into enrollment.

  • Maintain a strong understanding of membership pricing, programs, and services to confidently communicate value to prospective members.

  • Support membership recruitment and retention initiatives.

Member Experience

  • Foster a welcoming environment and deliver exceptional member service at the Welcome Center.

  • Support and implement the YMCA’s Membership Engagement and Enrollment programs to enhance the member journey.

  • Collaborate with center teams to improve the overall member and participant experience.

  • Maintain a clean, organized, and professional Welcome Center area.

Team Leadership

  • Recruit, train, and supervise the Member Engagement team and volunteers.

  • Provide coaching and onboarding to ensure strong member engagement, tours, and enrollment practices.

  • Ensure the team maintains required certifications and training standards.

Community Outreach

  • Represent the YMCA at community events, local partnerships, and outreach opportunities to promote the Y’s mission and programs.
  • Build relationships with schools, civic organizations, faith communities, and local partners to increase awareness of YMCA programs.
  • Maintain strong communication between the membership team and other departments to ensure seamless member service.

Operations & Reporting

  • Track and review membership metrics including calls, tours, enrollments, and retention trends.
  • Assist leadership in maintaining efficient Welcome Center operations and budget awareness.

Qualifications

  • 18 years of age or older.
  • High school degree or equivalent.
  • Minimum of three years’ experience in customer service, sales or marketing preferably in a membership setting.
  • Experience with meeting or exceeding sales goals.
  • Strong computer skills required.
  • Highly organized, detail, and goal oriented.
  • Excellent oral and written communications skills including public speaking.
  • Ability to make independent and sound decisions in a fast paced environment.
  • Proven experience in sales campaigns and/or strategies.

Apply