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Director of Policy, Strategy, and OversightDirector of Policy, Strategy, and Oversight

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The Director of Policy, Strategy, and Oversight position will lead a team to develop, implement, and oversee programs and policies across the Engineering and Maintenance division (Maintenance of Way (MOW - Track), Signals & Communications Maintenance (SCM), Power Systems Maintenance (PSM), and Transit Facilities Maintenance), particularly those focused on employee safety. In addition, this role will be responsible for improving employee engagement across the infrastructure teams and directly overseeing a number of critical employee engagement initiatives. The Director of Policy, Strategy, and Oversight will serve as a primary liaison between the infrastructure team and MBTA Safety, Quality Management, and will be responsible for managing corrective actions, investigations, audits, and continuous improvement initiatives created in coordination with these groups.

Duties & Responsibilities:

• Lead a team of managers, contractors, and consultants to develop, implement, and oversee programs and policies across the infrastructure maintenance division, manage employee engagement initiatives, and support coordination between infrastructure teams and internal and external partners.
• Provide support to the four functional areas of E&M: Maintenance of Way (MOW - Track), Signals & Communications Maintenance (SCM), Power Systems Maintenance (PSM), and Transit Facilities Maintenance (TFM).
• As a key staff leader, be prepared to lead E&M in the absence of the Chief.
• Development and implementation of programs and policies, particularly those focused on employee safety.
• Maintain and manage E&M’s document library, where all official policies, standard operating procedures, and other controlled documents are housed.
• Develop and implement necessary programs, policies and procedures to ensure E&M employees work in a safe and effective manner and that E&M meets all regulatory and legal requirements.
• Support other E&M teams and departments with the development, implementation and management of policies and procedures.
• Work with other MBTA departments to develop and implement non-E&M specific programs and policies that E&M employees need to follow.
• Monitor compliance of all policies and procedures through the development of performance metrics and associated reporting.
• Serve as a primary liaison between the infrastructure team and MBTA Safety, Quality Management, and be responsible for managing corrective actions, investigations, audits, and continuous improvement initiatives created in coordination with these groups.
• Build and maintain processes to respond to E&M-related injuries and incidents to ensure events are well documented and investigated and corrective actions are implemented.
• Respond to information requests from internal and external stakeholders regarding injuries and incidents.
• Lead E&M’s participation in safety audits initiated by both MBTA divisions as well as external regulatory agencies.
• Develop, track, complete and monitor Corrective Action Plans (CAPs) and Immediate Actions required by MBTA divisions and external regulatory agencies, including the Department of Labor Standards (DLS),
• Department of Public Utilities (DPU) and Federal Transit Administration (FTA).
• Work proactively to maintain productive relationships with internal auditing groups and external regulatory agencies.
• Serve as the liaison between the Quality Management department and E&M, ensuring the continued success of existing audit programs and corrective actions intended to improve preventive maintenance and safety.
• Represent E&M on task forces and committees and collaborate with the Safety Division to address safety initiatives, hazards, and other topics relevant to E&M.
• Support the resolution of E&M-related safety issues, such as those raised through the Safety Hotline program, field observations, and incidents.
• Management and oversight of employee engagement initiatives.
• Manage the E&M Safety Series (ESS) program, a semi-annual 2-week training and employee engagement program for all E&M employees.
• Manage the Local Safety Committee program, which involves monthly meetings with front-line employees from the various E&M departments to improve communication and safety.
• Identify and implement additional initiatives to improve employee engagement.

Other Duties and Continuous Improvement Projects:

• Work with E&M Leadership team to develop annual strategy and goals for E&M.
• Work with E&M leadership to promote data driven decision making through process development, data analytics, and strategic planning.
• Support continuous improvement projects within E&M departments to support the achievement of division and departmental goals.
• Provide direct management and supervisor to team members including managing hours and schedules, and provide and receive feedback to ensure team member professional development, managing budget, etc.
• Perform all other duties and projects that may be assigned.

Supervision:

• This position will directly supervise a team of Safety and Training Managers and Policy and Engagement Managers.

Minimum Requirements & Qualifications:

• A Bachelor's Degree from an accredited institution.
• Seven (7) years of experience leading, managing, designing, and/or implementing business processes and administrative functions across organizations.
• Five (5) years of experience of people management and/or project leadership.
• Demonstrated ability to effectively manage and motivate staff.
• Demonstrated ability to supervise and work effectively with a diverse workforce.
• Handle sensitive and confidential information in an appropriate manner.
• Ability to travel to locations throughout the MBTA's service area.
• Proficiency with Microsoft Office Suite.

Substitutions Include:

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s Degree requirement.
• An Associate’s Degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the Bachelor’s Degree requirement.
• A Master’s Degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.

Preferred Experience and Required Skills:

• Experience in transit, safety, or related field developing and implementing policies and improving business systems in operating environments.
• Experience with development of KPIs and metrics for business systems.
• Working knowledge of state and federal safety/occupational health regulations, state and local life system codes and USDOT/FTA regulations, and OSHA standards.
• Working knowledge of safety system management, and/or occupational health principles, methods, and techniques.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionStrategy/Planning, Management, and Project Management
• IndustriesRail Transportation

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Inferred from the description for this job

Medical insurance

401(k)

Pension plan

Tuition assistance

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