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Full Time Mbta Jobs (NOW HIRING)

Block by Block

MBTA Operations Supervisor

Boston, MA · On-site

PM Shift: 2:00 PM - 12:00 AM Hiring Full-time and Part-time positions In alignment with the ... Position Summary The MBTA Operations Supervisor is responsible for overseeing Transit Ambassadors ...

Transdev

Chief Customer Officer

Boston, MA · On-site

$200K - $280K/yr

This position is associated with Bay State Rail's proposal to operate the MBTA Commuter Rail ... Management Job Type: Full Time Work Type: No Remote Req ID: 8721 Pay Group: VDD Cost Center: NONE ...

Transdev

Chief Customer Officer

Boston, MA · On-site

$200K - $280K/yr

This position is associated with Bay State Rail's proposal to operate the MBTA Commuter Rail ... Management Job Type: Full Time Work Type: No Remote Req ID: 8721 Pay Group: VDD Cost Center: NONE ...

Longwood Collective

Full-Time Toddler Teacher

Boston, MA · On-site

$25/hr

Join Our Team as a Full-Time Toddler Teacher! Do you have a passion for teaching young children and ... MBTA pass or free off-site parking • Competitive pay rate between $25-$25 per hour • Priority ...

Longwood Collective

Full-Time Preschool Teacher

Boston, MA · On-site

$16.25 - $21.75/hr

... MBTA pass or free off-site parking • Priority childcare enrollment • Opportunities for growth within our center • Medical, Dental & Vision insurance • Life and disability coverage • 403(b) ...

Senior Living Residences

Dishwasher [dining]

Boston, MA · On-site

$16 - $17/hr

AVAILABLE SHIFTS: Full Time: 9:45AM - 6:00 PM (Monday, Tuesday, Thursday-Saturday) PAY & BENEFITS ... We also offer 50% off monthly MBTA passes (we are conveniently located near the JFK and Andrew MBTA ...

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How much do full time mbta jobs pay per year?

As of Aug 30, 2026, the average yearly pay for full time mbta in the United States is $125,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What is a full time MBTA job?

Full Time MBTA jobs refer to positions with the Massachusetts Bay Transportation Authority (MBTA) that require employees to work a standard, full-time schedule, typically 35-40 hours per week. These roles can include bus operators, train operators, maintenance technicians, administrative staff, and customer service representatives. Full-time MBTA employees often receive benefits such as health insurance, retirement plans, and paid time off. Working for the MBTA provides opportunities to support public transportation and serve the Greater Boston community.

What are the key skills and qualifications needed to thrive as a full time MBTA operator?

To thrive as a full-time MBTA operator, you typically need a high school diploma or GED, a valid driver's license, and a strong record of safe vehicle operation. Familiarity with transit vehicles, fare collection systems, and safety protocols is essential, and commercial driver's licenses (CDLs) are often required for certain roles. Excellent customer service, communication skills, and the ability to remain calm under pressure distinguish top performers in this position. These skills ensure safe, efficient transit service and a positive experience for passengers across the MBTA system.

What are some common challenges faced by full time MBTA employees in operational roles, and how are they supported in overcoming them?

Full-time MBTA employees in operational roles often encounter challenges such as managing unpredictable schedules, ensuring passenger safety during high-traffic periods, and troubleshooting technical issues with vehicles or infrastructure. To support staff, the MBTA provides thorough training programs, regular safety briefings, and access to advanced communication tools. Additionally, employees typically work as part of a collaborative team, allowing them to share knowledge and assist each other in demanding situations. This supportive environment helps staff adapt and thrive in a dynamic transit system.
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Full Time Mbta jobs near you
Infographic showing various Full Time Mbta job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, 5% Hybrid, and 6% Remote job distribution, with an average salary of $125,000 per year, or $60.1 per hour.

MBTA Operations Supervisor

Boston, MA • On-site

Block by Block
Traveler Accommodation • 11 - 50 employees

5.0

Company rating: 5.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

41st of 62 rated cleaning companies

Respectful managers

Learn more about Block by Blockexternal

Full-time

Posted 25 days ago

Job description

Schedule
  • AM Shift: 6:00 AM - 2:00 PM
  • PM Shift: 2:00 PM - 12:00 AM

Hiring Full-time and Part-time positions
In alignment with the requirements of this position, all candidates are subject to a pre-employment drug screening, which includes marijuana testing.
Position Summary
The MBTA Operations Supervisor is responsible for overseeing Transit Ambassadors and ensuring all program activities are accurately reported within the SMART system. This role combines frontline ambassador responsibilities with supervisory oversight, ensuring service delivery, operational compliance, and real-time reporting accuracy across assigned locations.
Operations Supervisors are expected to lead by example, ability to perform all core Transit Ambassador duties while providing guidance, accountability, and support to ambassador staff.
Supervisory & Operational Oversight
  • Oversees daily activities of Transit Ambassadors and ensures adherence to program expectations and standards
  • Monitors and ensures accurate, timely reporting within the SMART system
  • Provides real-time coaching, direction, and support to ambassadors in the field
  • Ensures all assigned locations are properly staffed and operational needs are met
  • Acts as a liaison between ambassadors, management, and client stakeholders to support effective communication and service delivery
  • Addresses performance concerns, reinforces expectations, and escalates issues as needed

Transit Ambassador Responsibilities
  • Maintains high visibility in assigned areas, including stations, entrances, and exits, to maximize engagement with riders
  • Proactively assists passengers with navigation of the MBTA system, including directions, schedules, and fare payment guidance
  • Assists passengers by deploying bridge plates upon request in a safe and courteous manner
  • Communicates knowledge of transit schedules, parking, routes, and MBTA policies effectively to riders
  • Actively reports unwanted behaviors (e.g., smoking, loitering, disorderly conduct) and escalates safety concerns to Transit Police or appropriate authorities
  • Serves as a visible, uniformed presence to deter unwanted activity
  • Maintains a professional, customer-focused, and positive environment at all times
  • Responds to emergency situations in accordance with established protocols
  • Accurately documents and reports all activities using SMART devices, including iPads, mobile devices, and radios

Work Environment
This role requires the ability to work outdoors, as not all station locations are covered. Operations Supervisors may also be requested to work diversion shifts to cover employee break times, which involve extended periods working outside in varying weather conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Block By Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Education & Experience
  • Must be at least 18 years of age
  • High School Diploma or GED required
  • Minimum of one (2) years of experience in management
  • Prior leadership or supervisory experience preferred

Skills & Abilities
  • Strong communication skills with the ability to speak, read, and write in English to complete reports and interact with the public
  • Ability to lead, direct, and support a team in a fast-paced, public-facing environment
  • Strong problem-solving and situational awareness skills
  • Experience with Microsoft Teams & Outlook
  • Ability to follow and enforce policies, procedures, and operational standards

Physical Requirements
  • Ability to stand and walk continuously for 8-10 hour shifts with scheduled breaks
  • Ability to lift, carry, and deploy a bridge plate weighing up to 50 pounds
  • Ability to work in station environments and outdoor conditions with provided inclement weather gear

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