ZipRecruiter

Log In

1

Mbta Director Jobs (NOW HIRING)

Block by Block

MBTA Operations Supervisor

Boston, MA · On-site

$28/hr

Position Summary The MBTA Operations Supervisor is responsible for overseeing Transit Ambassadors ... Ability to lead, direct, and support a team in a fast-paced, public-facing environment * Strong ...

Keolis America

Project Director

Somerville, MA

... and MBTA policies. * Manage project budgets, contractual arrangements, and any supplementary ... As the Program Director, keeping the internal and external clientele appraised on all aspects of ...

next page

Showing results 1-20

All JobsMbta JobsMbta Director Jobs

Mbta Director information

See salary details

$32.5K

$74.3K

$129K

How much do mbta director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for mbta director in the United States is $74,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is the difference between Mbta Director vs Mbta Operations Manager?

AspectMbta DirectorMbta Operations Manager
Required CredentialsRelevant degrees, extensive experience in transit managementRelevant degrees, experience in transit or transportation operations
Work EnvironmentOversees multiple departments, strategic planningManages daily operations, supervises staff
Industry UsageHigh-level leadership in transit agenciesOperational oversight within transit agencies

The Mbta Director typically holds a higher-level leadership role focused on strategic planning and overall agency management, while the Mbta Operations Manager concentrates on daily operations and staff supervision. Both roles require relevant experience in transit, but the Director's scope is broader, often involving policy and long-term planning.

More about Mbta Director jobs
What cities are hiring for Mbta Director jobs? Cities with the most Mbta Director job openings:
What are the most commonly searched types of Mbta jobs? The most popular types of Mbta jobs are:
What states have the most Mbta Director jobs? States with the most job openings for Mbta Director jobs include:
What job categories do people searching Mbta Director jobs look for? The top searched job categories for Mbta Director jobs are:
Mbta Director jobs near you
Infographic showing various Mbta Director job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $74,307 per year, or $35.7 per hour.
MBTA Operations Supervisor

MBTA Operations Supervisor

Block by Block

Boston, MA • On-site

$28/hr

Full-time

Posted 15 days ago

Job description

Salary: $28 per hour
Schedule
  • AM Shift: 6:00 AM - 2:00 PM
  • PM Shift: 2:00 PM - 12:00 AM

In alignment with the requirements of this position, all candidates are subject to a pre-employment drug screening, which includes marijuana testing.
Position Summary
The MBTA Operations Supervisor is responsible for overseeing Transit Ambassadors and ensuring all program activities are accurately reported within the SMART system. This role combines frontline ambassador responsibilities with supervisory oversight, ensuring service delivery, operational compliance, and real-time reporting accuracy across assigned locations.
Operations Supervisors are expected to lead by example, ability to perform all core Transit Ambassador duties while providing guidance, accountability, and support to ambassador staff.
Supervisory & Operational Oversight
  • Oversees daily activities of Transit Ambassadors and ensures adherence to program expectations and standards
  • Monitors and ensures accurate, timely reporting within the SMART system
  • Provides real-time coaching, direction, and support to ambassadors in the field
  • Ensures all assigned locations are properly staffed and operational needs are met
  • Acts as a liaison between ambassadors, management, and client stakeholders to support effective communication and service delivery
  • Addresses performance concerns, reinforces expectations, and escalates issues as needed

Transit Ambassador Responsibilities
  • Maintains high visibility in assigned areas, including stations, entrances, and exits, to maximize engagement with riders
  • Proactively assists passengers with navigation of the MBTA system, including directions, schedules, and fare payment guidance
  • Assists passengers by deploying bridge plates upon request in a safe and courteous manner
  • Communicates knowledge of transit schedules, parking, routes, and MBTA policies effectively to riders
  • Actively reports unwanted behaviors (e.g., smoking, loitering, disorderly conduct) and escalates safety concerns to Transit Police or appropriate authorities
  • Serves as a visible, uniformed presence to deter unwanted activity
  • Maintains a professional, customer-focused, and positive environment at all times
  • Responds to emergency situations in accordance with established protocols
  • Accurately documents and reports all activities using SMART devices, including iPads, mobile devices, and radios

Work Environment
This role requires the ability to work outdoors, as not all station locations are covered. Operations Supervisors may also be requested to work diversion shifts to cover employee break times, which involve extended periods working outside in varying weather conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Block By Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.
Education & Experience
  • Must be at least 18 years of age
  • High School Diploma or GED required
  • Minimum of one (2) years of experience in management
  • Prior leadership or supervisory experience preferred

Skills & Abilities
  • Strong communication skills with the ability to speak, read, and write in English to complete reports and interact with the public
  • Ability to lead, direct, and support a team in a fast-paced, public-facing environment
  • Strong problem-solving and situational awareness skills
  • Ability to follow and enforce policies, procedures, and operational standards

Physical Requirements
  • Ability to stand and walk continuously for 8-10 hour shifts with scheduled breaks
  • Ability to lift, carry, and deploy a bridge plate weighing up to 50 pounds
  • Ability to work in station environments and outdoor conditions with provided inclement weather gear

Apply