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Marriott Flex Jobs (NOW HIRING)

Marriott

FLEX Senior Manager, Product Manager

Bethesda, MD · On-site

$135K - $178K/yr

JOB SUMMARY The FLEX Senior Manager, Product Manager for Marriott Digital Services (MDS) Salesforce Commercial Performance is responsible for defining the product vision, roadmap, and delivery of ...

Marriott

FLEX Manager, Procurement Intake

Bethesda, MD · On-site +1

Job Summary Marriott International is seeking a FLEX Manager, Procurement Intake to serve as the primary entry point for all Procurement engagement requests. This role is responsible for reviewing ...

Marriott

FLEX Senior Manager, Web Producer

Bethesda, MD · On-site

The FLEX Senior Manager, Web Producer will support the day-to-day operational execution of migrating Marriott Bonvoy Traveler onto the Marriott.com digital platform and ecosystem. This temporary role ...

Marriott

FLEX Director, Change Management

Bethesda, MD · On-site +1

JOB SUMMARY As part of Marriott's Change Management and Associate Engagement team, the Flex Director, Change Management and Associate Engagement will lead change management and communications on ...

Marriott

FLEX Director, Change Management

Bethesda, MD · On-site +1

JOB SUMMARY As part of Marriott's Change Management and Associate Engagement team, the Flex Director, Change Management and Associate Engagement will support change management and deployment ...

Marriott

FLEX Manager, Product Owner

Bethesda, MD · On-site

JOB SUMMARY The FLEX Manager, Product Owner for the Cart & Order Team is responsible for driving the evolution of Marriott's commerce platform capabilities, including cart, checkout, order ...

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Marriott Flex information

What is the difference between Marriott Flex vs Marriott Front Desk Agent?

FeatureMarriott FlexMarriott Front Desk Agent
CredentialsHigh school diploma or equivalent; hospitality experience preferredHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentFlexible shifts, often part-time or on-callStandard hotel front desk setting, fixed shifts
Employer & Industry UsageUsed across Marriott properties for flexible staffingCore role at Marriott hotels for guest services

Marriott Flex offers flexible scheduling options and is suitable for those seeking part-time or on-call work, while Marriott Front Desk Agents typically work fixed shifts providing direct guest services. Both roles require similar credentials but differ mainly in scheduling flexibility and work structure.

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Marriott Flex jobs near you
FLEX Manager, BirchStreet Helpdesk

FLEX Manager, BirchStreet Helpdesk

Marriott

Bethesda, MD • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,161 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

This is a temporary position.

Marriott International is seeking a FLEX Manager, BirchStreet Helpdesk to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables.

The FLEX Manager provides support for BirchStreet operations, resolving user issues, supporting hotel onboarding, and managing escalations effectively. The FLEX Manager is embedded in help desk workflows, receiving tickets to address questions and issues and is expected to address them within stated SLAs.  The role at times may include supporting regions outside of the US 

Required Experiences 

  • Experience working in hospitality or in a procurement function of an organization
  • Experience with using or supporting Procure-to-Pay platforms (BirchStreet preferred)  
  • Customer service experience supporting technology systems or large enterprise programs 

Key Responsibilities 

  • Provide high quality and professional technical support while onboarding properties to the new system  
  • Serve as the key point of contact for properties in resolving day-to-day user issues
  • Create and oversee a system to track and manage all incoming helpdesk tickets and escalations 
  • Create job-aids and other self-guided materials for end-users that address the most common helpdesk inquiries  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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