Marriott Flex Jobs (NOW HIRING)

This is a temporary position.

The FLEX Manager - MI Health Check supports the execution and ongoing effectiveness of the MI Health Check program, with primary responsibility for reviewing, researching, and processing MI Health Check appeals. This role plays a key part in ensuring appeal decisions are consistent, welldocumented, and aligned with MI Health Check criteria, brand standards, and operational guidance.

In addition to appeals processing, the Flex Manager provides general communication support and contributes to the maintenance and improvement of MI Health Check resources, leveraging trends, gaps, and clarifications identified through the appeals process. The role requires close coordination with internal stakeholders and a thirdparty vendor, strong written communication skills, and the ability to manage detailed work accurately in a fastpaced environment.

Key Responsibilities

MI Health Check Appeals

Review and process MI Health Check appeals submissions for completeness, accuracy, and alignment with established criteria

Research applicable brand standards, MI Health Check criteria, and operational guidance to support appeal evaluations

Document appeal findings, supporting rationale, and outcomes clearly and consistently to ensure transparency and audit readiness

Track appeal status, follow up on open items, and support timely resolution in accordance with program expectations

Identify when appeals require escalation based on complexity, risk, or precedent

Communication & Stakeholder Support

Serve as a point of contact for appealrelated questions from, properties, internal teams and thirdparty vendor partners

Coordinate with the thirdparty vendor to request additional documentation, clarification, or validation as required

Communicate appeal outcomes and clarifications in a professional, consistent, and programaligned manner

Support broader MI Health Check communications by reinforcing correct application of criteria and guidance

Resource & Program Support

Identify recurring themes, common misinterpretations, or gaps surfaced through appeals

Support updates to MI Health Check reference materials, templates, job aids, or FAQs based on appeal learnings

Contribute to continuous improvement efforts by sharing insights that help reduce repeat appeals and increase program clarity

Maintain organized records and trackers to support program reporting and followup

Required Qualifications

High school diploma or equivalent required

Strong attention to detail and ability to interpret standards and written guidance accurately

Clear, professional written and verbal communication skills

Ability to manage multiple workstreams and deadlines simultaneously

Proficiency with standard business tools (e.g., spreadsheets, document review tools, shared trackers)

Preferred Qualifications

Bachelor's Degree preferred

Prior experience with MI Health Check, Brand Standards, quality assurance, compliance, or assessment programs

Familiarity with MI Health Check criteria, scoring methodology, or appeals processes

Experience working with thirdparty vendors or crossfunctional stakeholders

Hospitality operations, quality, or audit background

Skills & Competencies

Analytical thinking and sound judgment

Strong documentation and organizational skills

Ability to synthesize standards and guidance into clear conclusions

Professional discretion when handling sensitive or escalated issues

Comfortable working in a highvolume, deadlinedriven environment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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