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Manager Pos Technical Support Jobs (NOW HIRING)

Wiza

Technical Support Manager

New York, NY · On-site +1

As our Technical Support Manager, you will own the support function for our PLG user base end-to-end. You are stepping into a functioning operation, Fin AI is already live and handling the majority ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

This role spans both tactical oversight and long-term planning, similar to what leading technical support roles describe as merging strategic leadership with daily team management. Key ...

MXR Imaging, Inc.

Technical Support Manager

Reno, NV

Technical Support-MRI Engineers will travel and execute all required service requests, including ... Supports company-wide initiatives, policies and procedures, including Quality Management System ...

Litera

Manager, Technical Support

Raleigh, NC

This role spans both tactical oversight and long-term planning, similar to what leading technical support roles describe as merging strategic leadership with daily team management. Key ...

nLeague

Technical support

Atlanta, GA · On-site

Under broad supervision, provides management information system user support on a continuing basis ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Sigma Computing

Technical Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Scotch

Senior Manager Technical Support

Denver, CO · On-site

$150K/yr

Senior Manager, Support & Field Operations Location: Denver, CO preferred (open to other US ... Experience supporting or implementing POS systems or similarly technical hardware/software products

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

Provide technical support to customers by researching and troubleshooting problems, while ... To help you manage your work and life needs, we offer an employee assistance program, tuition ...

Collabera

Technical Support

Mason, OH

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... management • Maintain professionalism and netiquette to ensure messages are received as intended ... technical support related to enterprise software and hardware • Ability to assess, triage ...

ACS Security

Technical Support

Tulsa, OK

$32K - $41K/yr

Provide technical support to customers by researching and troubleshooting problems, while ... To help you manage your work and life needs, we offer an employee assistance program, tuition ...

Alert 360

Technical Support

Tulsa, OK

$32K - $41K/yr

Provide technical support to customers by researching and troubleshooting problems, while ... To help you manage your work and life needs, we offer an employee assistance program, tuition ...

Esolvit Inc

Technical Support

Austin, TX

... management disciplines, and business metrics. ESolvit helps customers to do business better ... system/technical support 7 Years of experience supporting human resource, financial or related ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

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Manager Pos Technical Support information

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How much do manager pos technical support jobs pay per year?

As of Jun 5, 2026, the average yearly pay for manager pos technical support in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What cities are hiring for Manager Pos Technical Support jobs? Cities with the most Manager Pos Technical Support job openings:
What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
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Manager Pos Technical Support jobs near you

Technical Support Manager

Wiza

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

As our Technical Support Manager, you will own the support function for our PLG user base end-to-end. You are stepping into a functioning operation, Fin AI is already live and handling the majority of chat volume, core automations are in place, and the billing ops workflow is established. Your job is to own it, raise the bar, and extend it.
You will have full authority over how support, billing ops, and customer education work at Wiza. You will set the standards, improve the tools already in place, push the AI agents further, and decide what gets automated next vs. what still needs a human.
What You Will Own
Customer Support Experience (~55%)
  • Own support for all PLG users end-to-end: product inquiries, billing questions, account issues, and technical troubleshooting
  • Own the operational side of the PLG motion: subscription changes, refunds, credit adjustments, plan migrations, and billing escalations
  • Own and maintain the help center article library, keep content accurate, up to date, and useful. Automation flags content that needs updating when product releases go out; you own the review and publish process
  • Drive customer education through in-app guidance, onboarding touchpoints, and proactive outreach so users get value faster and self-serve more confidently
  • Set and uphold the quality bar for response time, resolution rate, and CSAT
  • Identify recurring issues and surface them as systemic problems worth solving, not just tickets to close

AI and Automation Layer (~30%)
  • Own, tune, and continuously improve Fin AI, our primary AI support layer, so it handles an increasing share of volume with high quality and fewer escalations
  • Identify and execute on opportunities to extend Fin's coverage across channels and use cases
  • Build and maintain automations (workflows, routing logic, macros) to deflect common questions and reduce manual support load
  • Work directly with APIs to investigate issues, test integrations, and build or improve support workflows
  • Design and implement processes that move users out of the reactive support queue through better self-serve content, proactive outreach, or product feedback loops
  • Evaluate new AI tooling where it can meaningfully improve support quality, billing ops, or customer education

Cross-Functional Ownership (~15%)
  • Build reporting on volume trends, issue categories, AI deflection rates, and resolution patterns, translating that data into recommendations for CS and Product
  • Partner with Engineering and Product to flag bugs, surface user pain points, and influence roadmap priorities based on support signal
  • Work with CS, Ops, and Sales to ensure PLG users who signal expansion readiness get handed off cleanly
  • Report on support performance, roadmap, and resourcing needs and establish KPIs

Requirements
  • 2 to 4 years in customer-facing support, support operations, or technical support at a SaaS company, ideally with self-serve or PLG motion experience
  • Hands-on experience with Intercom and Fin
  • Track record of ownership: you have either managed a support function, been the senior IC in one that scaled, or meaningfully improved a support operation you inherited
  • AI-forward mindset with real experience: you have worked with AI support agents, improved deflection rates, or integrated AI into a support or ops workflow in a meaningful way
  • Demonstrated technical ability: you have built automations, worked directly with APIs (REST, JSON, webhooks), and used tools like Zapier, n8n, or similar to solve operational problems
  • Strong billing and subscription ops judgment: refunds, proration, plan changes, dunning, and the edge cases that come with a PLG motion
  • Comfort with data: you can pull a report, spot a trend, and tell a story with it. SQL is a plus but not required
  • Strong written communication: your support responses are clear, human, and accurate, and you set that bar
  • Ability to make independent judgment calls, set your own priorities, and ship without a playbook
  • Able to work Eastern Time hours

Nice to Have
  • Experience with Stripe or similar billing platforms
  • Familiarity with sales intelligence, prospecting tools, or B2B SaaS workflows
  • Experience owning and maintaining a help center or self-serve documentation library

Benefits
  • Competitive salary
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Stock Option Plan

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