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Manager Pos Technical Support Jobs (NOW HIRING)

Photon

POS Support Lead | Atlanta

Chicago, IL

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

KHS USA INC

Technical Support Manager

Waukesha, WI · On-site

The Technical Support Manager balances hands-on technical support, customer interaction, and functional leadership, making this an ideal growth role for an experienced field service technician ...

Ace Hardware

Area Manager- POS- Receiving

Fort Collins, CO · On-site

$19.25 - $22/hr

... POS Supervision and Receiving Merchandise in order to provide amazing customer service ... This Area Manager is responsible for both overseeing and supporting Point of Sale and the Receiving ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

This role spans both tactical oversight and long-term planning, similar to what leading technical support roles describe as merging strategic leadership with daily team management. Key ...

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

Provide technical support to customers by researching and troubleshooting problems, while ... To help you manage your work and life needs, we offer an employee assistance program, tuition ...

nLeague

Technical support

Atlanta, GA · On-site

Under broad supervision, provides management information system user support on a continuing basis ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Aseva, LLC

Technical Support

Santa Barbara, CA · On-site

Description Aseva is hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support tickets and provide responsive help across phone, email, chat, and occasional onsite ...

New

CGS Nexus

OR · On-site

... POS software and hardware issues. - Repair and maintain equipment, including Point of Sale ... Effectively manage time, prioritize tasks, and work independently while maintaining strong ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... management • Maintain professionalism and netiquette to ensure messages are received as intended ... technical support related to enterprise software and hardware • Ability to assess, triage ...

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All JobsManager Pos Technical Support Jobs

Manager Pos Technical Support information

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$29.5K

$85.9K

$147.5K

How much do manager pos technical support jobs pay per year?

As of Jun 26, 2026, the average yearly pay for manager pos technical support in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for transaction processing. Professionals in this role often diagnose issues, provide user training, and ensure system security and uptime to facilitate smooth retail or service operations.

What is a POS support technician?

A POS support technician is a professional who maintains, troubleshoots, and repairs point-of-sale systems used in retail and hospitality environments. They often work with hardware components like terminals and cash registers, as well as software applications, ensuring smooth transaction processing. Technical skills, familiarity with POS software, and customer service abilities are essential for this role.

What is the highest paying job in customer service?

In customer service, managerial roles such as Customer Service Director or Manager of Technical Support tend to be among the highest paying, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of support tools and processes.

Is AI replacing tech support?

For a Manager Pos Technical Support, AI is increasingly used to automate routine tasks and troubleshoot common issues, allowing support staff to focus on more complex problems. However, AI does not fully replace human support, as customer service often requires empathy, judgment, and personalized assistance that humans provide. Technical support roles continue to evolve with AI tools, emphasizing skills in managing and interpreting AI systems alongside traditional troubleshooting.
What cities are hiring for Manager Pos Technical Support jobs? Cities with the most Manager Pos Technical Support job openings:
What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
What states have the most Manager Pos Technical Support jobs? States with the most job openings for Manager Pos Technical Support jobs include:
Manager Pos Technical Support jobs near you

Technical Support Manager

Yoh - A Day & Zimmerman Company

Tempe, AZ • On-site

$76K - $128K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Yoh has an exciting opportunity for a Manager, Technical Support Operations to join our Financial Services client in Tempe, Arizona. This opportunity is ideal for candidates with leadership experience in technical support or call center environments who thrive in fast-paced, client-focused organizations.
See below for abbreviated job responsibilities and requirements. If after reviewing, you are interested in learning more about this, or other leadership opportunities, please apply with your updated resume ASAP.
Title: Manager, Technical Support Operations
Compensation: $76,000 128,000 annually, depending on experience
Type: Direct Hire
Industry: Financial Services / Technology Support
Location: Tempe, AZ (Hybrid 3 days onsite weekly)
Responsibilities
  • Lead and support a team of technical service professionals handling inbound advisor and platform support inquiries through phone and email channels.
  • Oversee daily operations including staffing, workflow management, escalation handling, coaching, and employee development.
  • Drive team performance through regular feedback, engagement initiatives, and performance evaluations.
  • Ensure service levels and response metrics are consistently achieved while delivering high-quality client support.
  • Partner with internal teams to improve processes, enhance system functionality, and support operational initiatives.
  • Assist with training development and mentor frontline staff on technical platforms and support procedures.
  • Manage complex support escalations and coordinate resolutions across multiple business units.
  • Monitor operational risks, ensure adherence to compliance requirements, and support audit readiness activities.
  • Participate in identifying workflow improvements, efficiency opportunities, and service enhancements.
  • Support incident management activities, including communication and coordination during system outages or disruptions.
Qualifications
  • Minimum 3 years of experience managing teams within a technical support, help desk, or call center environment.
  • Prior leadership experience with demonstrated ability to coach, motivate, and develop employees.
  • Strong customer service orientation with the ability to manage escalated client situations effectively.
  • Experience supporting technology platforms, troubleshooting processes, or advisor/client-facing systems.
  • Excellent verbal and written communication skills with strong organizational abilities.
  • Proficiency with Microsoft Office and service management/reporting tools.
  • Ability to multitask and perform effectively in a fast-paced operational setting.
  • Strong analytical mindset with focus on continuous process improvement and operational efficiency.
Preferred Qualifications
  • Bachelor s degree in Information Systems, Technology, Business, or related field.
  • CompTIA A+ or other technical certifications.
  • Experience in Tier 1 or Tier 2 technical support environments.
  • Familiarity with workforce management, call monitoring, or analytics tools such as NICE, CXOne, Nexidia, or Tableau.
    • Proven ability to build collaborative teams and foster a positive service culture.

Estimated Min Rate: $77000.00
Estimated Max Rate: $110000.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
  • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
  • Health Savings Account (HSA) (for employees working 20+ hours per week)
  • Life & Disability Insurance (for employees working 20+ hours per week)
  • MetLife Voluntary Benefits
  • Employee Assistance Program (EAP)
  • 401K Retirement Savings Plan
  • Direct Deposit & weekly epayroll
  • Referral Bonus Programs
  • Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit ;/strong> to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: ;/strong>

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