Manager Of Membership Jobs (NOW HIRING)

SUMMARY

The Membership Supervisor serves as the operational lead and subject matter authority for the Membership Department, overseeing all enrollment, verification, genealogy research, and records management functions related to Tribal membership. This position ensures the integrity, accuracy, and confidentiality of membership records while maintaining compliance with the Grand Traverse Band Constitution, enrollment ordinances, Tribal Council directives, and applicable Bureau of Indian Affairs (BIA) requirements.

This role functions as a working supervisor, actively performing complex membership and genealogy-related work while providing leadership and oversight to department staff, including the Membership Coordinator and Research Specialist. The position is responsible for interpreting and applying membership laws and policies, analyzing complex lineage and eligibility cases, and ensuring consistent and fair administration of all membership processes.

The Membership Supervisor regularly interfaces with Tribal Council, executive leadership, external agencies, and Tribal citizens, requiring sound judgment, discretion, and professionalism in sensitive situations. This role also monitors workflow, ensures timely and accurate processing of applications, and supports ongoing improvements to departmental operations and effectiveness.

MINIMUM QUALIFICATIONS

• High School diploma or GED required; Bachelor's degree in Human Services, Public Administration, Business Administration, or a related field preferred*
• Minimum three (3) to five (5) years of progressively responsible experience in membership, enrollment, genealogy, or records management
• Minimum three (3) years of supervisory or lead experience in an office or public service environment
• Demonstrated knowledge of Tribal enrollment processes and genealogical research methods
• Genuine interest and demonstrated aptitude in genealogy and historical record analysis
• Strong interpersonal, written, and verbal communication skills
• Ability to manage multiple priorities, maintain attention to detail, and handle sensitive matters with discretion

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide day-to-day leadership and supervision of the Membership Department, including the Membership Coordinator and Research Specialist.
• Assign, review, and prioritize work to ensure timely, accurate, and consistent processing of membership applications and research requests.
• Establish performance expectations, provide coaching and guidance, and conduct performance evaluations for departmental staff.
• Identify training needs and support professional development of membership staff.
• Oversee and perform complex analysis of membership and enrollment applications, including determinations related to degree of Indian blood, lineage, and eligibility.
• Conduct and review advanced genealogical research involving the GTB Base Roll, Durant Roll, Durant field notes, and other historical records.
• Ensure accurate preparation and maintenance of family trees, enrollment documentation, and official membership files.
• Review and approve final determinations and documentation prior to submission for Tribal Council action.
• Prepare, review, and present accurate Tribal Council resolutions related to enrollment, disenrollment, amendments, and membership actions.
• Provide expert information, reports, and briefings to Tribal Council, executive leadership, and legal counsel regarding membership matters.
• Coordinate enrollment procedures with the Bureau of Indian Affairs and ensure compliance with BIA enrollment standards and reporting requirements.
• Develop, review, and update Membership Department policies, procedures, and operational guidelines to ensure consistency and compliance.
• Prepare and implement short- and long-term departmental plans, including one- and five-year strategic objectives.
• Recommend program improvements, policy changes, or procedural updates based on effectiveness, workload trends, and community needs.
• Establish departmental service standards, fees, operational hours, and internal controls within authorized limits.
• Ensure strict confidentiality and security of all membership records, research materials, and case files.
• Establish and maintain internal controls and safeguards to protect sensitive information from unauthorized access, fraud, or misuse.
• Address errors, discrepancies, or irregularities identified during research or processing and implement corrective actions as needed.
• Serve as the primary point of contact for membership-related inquiries from Tribal departments, external agencies, and Tribal citizens.
• Coordinate with elections staff, social services, and other Tribal programs requiring membership verification or support.
• Assist with Tribal elections when required, including travel and on-site support within the six-county service area.
• Maintain detailed contact records and respond professionally to inquiries, appeals, and high-stress situations involving membership matters.
• Oversee departmental budgeting, resource allocation, and fiscal monitoring.
• Review and approve purchase requisitions, check requests, and operational expenditures as authorized.
• Monitor workload, performance metrics, service quality, and cost effectiveness, and recommend adjustments as needed.
• Perform other related duties as assigned.

OTHER SKILLS AND ABILITIES

• Advanced knowledge of Tribal membership law, enrollment processes, and genealogical research techniques.
• Strong leadership and supervisory skills with the ability to guide staff in complex and sensitive work.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional attention to detail and accuracy in documentation and records management.
• Ability to exercise sound judgment and make defensible decisions in high-impact cases.
• Excellent written and verbal communication skills, including the ability to present complex information clearly.
• Proficiency in Microsoft Office applications and records management systems.
• Ability to manage stress, competing priorities, and emotionally charged situations with professionalism and respect.

EDUCATION and/or EXPERIENCE

• Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered*
• Minimum three (3) years of supervisory experience in an office, government, or records-focused environment
• Advanced knowledge of applicable laws, regulations, policies, and procedures governing Tribal membership and enrollment

DRIVING REQUIREMENTS

• Validdriver'slicenseandacceptabledrivingrecordrequired.
• OccasionallocaltravelbetweenGTBlocationsorexternalmeetingsasneeded.

OTHER QUALIFICATIONS

• Mustsuccessfullycompletebackgroundinvestigationanddrugandalcoholscreening.
• MustadheretoallconfidentialityrulesandGTBfiscalandemploymentpolicies.
• Professionalbusinessdemeanorrequiredwhendealingwithemployeesandexternalpartners.

SUPERVISORY RESPONSIBILITIES

• Exercises full supervisory authority over the Membership Coordinator and Research Specialist.
• Responsible for planning, assigning, and directing work; evaluating performance; addressing grievances; and administering discipline in accordance with policy and law.

EQUIPMENT TO BE USED

• Computers, scanners, copiers, printers, telephones, records management system and membership software systems

TYPICAL PHYSICAL DEMANDS

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Occasional lifting or movement of materials up to 25 pounds.
• Frequent interaction with the public in a standing or seated position.

TYPICAL MENTAL DEMANDS

• Requires sustained concentration, analytical thinking, and judgment.
• Ability to work under deadlines and manage sensitive, high-impact decisions.

WORKING CONDITIONS

• Primarily office-based work with regular interaction with staff, Tribal members, and leadership.
• Periodic travel to meetings, elections, or Tribal facilities may be required.

COMMENTS

Native American Preference will apply. Must be willing and able to pass a criminal history background check with no felonies or serious misdemeanors and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is required.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval from the Director of Human Resources.