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Learning And Development Officer Jobs in California

Morgan Stanley

Business Service Officer

Fresno, CA · On-site

The Business Service Officers (BSO) are responsible for shaping the future of service by ... Promote cross-training, learning, development and recognition of Service and Support Professionals ...

Morgan Stanley

Business Service Officer

Fresno, CA · On-site

The Business Service Officers (BSO) are responsible for shaping the future of service by ... learning, development and recognition of Service and Support Professionals within the Complex ...

Morgan Stanley

Business Service Officer

Fresno, CA · On-site

The Business Service Officers (BSO) are responsible for shaping the future of service by ... learning, development and recognition of Service and Support Professionals within the Complex ...

Morgan Stanley

Business Service Officer

San Mateo, CA · On-site

The Business Service Officer (BSO) will report directly to the Market Business Service Officer ... learning, development and recognition of Service and Support Professionals within the Market ...

Morgan Stanley

Business Service Officer

Palo Alto, CA · On-site

The Business Service Officer (BSO) will report directly to the Market Business Service Officer ... learning, development and recognition of Service and Support Professionals within the Market ...

Morgan Stanley

Business Service Officer

San Mateo, CA · On-site

The Business Service Officer (BSO) will report directly to the Market Business Service Officer ... Promote cross-training, learning, development and recognition of Service and Support Professionals ...

Morgan Stanley

Business Service Officer

Fresno, CA

The Business Service Officers (BSO) are responsible for shaping the future of service by ... Promote cross-training, learning, development and recognition of Service and Support Professionals ...

Morgan Stanley

Business Service Officer

San Mateo, CA · On-site

The Business Service Officer (BSO) will report directly to the Market Business Service Officer ... learning, development and recognition of Service and Support Professionals within the Market ...

Morgan Stanley

Business Service Officer

San Mateo, CA · On-site

The Business Service Officer (BSO) will report directly to the Market Business Service Officer ... Promote cross-training, learning, development and recognition of Service and Support Professionals ...

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Learning And Development Officer information

See California salary details

$72.5K

$82.3K

$91.3K

How much do learning and development officer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for learning and development officer in California is $82,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $86,800.00 per year, depending on experience, location, and employer.

What does a learning and development officer do?

A Learning and Development Officer is responsible for identifying training needs within an organization and designing programs to enhance employee skills and knowledge. They facilitate workshops, coordinate training sessions, and evaluate the effectiveness of development initiatives. Their goal is to support organizational growth by ensuring staff have the necessary competencies to perform their roles efficiently. In addition, they often collaborate with managers and external training providers to align learning strategies with business objectives.

What are the key skills and qualifications needed to thrive as a learning and development officer?

To thrive as a Learning and Development Officer, you need expertise in instructional design, adult learning principles, and strong project management skills, often supported by a degree in human resources, education, or a related field. Familiarity with learning management systems (LMS), e-learning authoring tools, and relevant certifications such as CIPD or ATD are highly valued. Strong communication, interpersonal skills, and the ability to motivate others are essential soft skills for success in this role. These skills ensure effective training programs, employee growth, and alignment of learning initiatives with organizational goals.

What are some common challenges learning and development officers face when implementing new training programs?

Learning and Development Officers often encounter challenges such as securing buy-in from leadership and employees, adapting training materials to suit diverse learning styles, and measuring the effectiveness of training initiatives. Balancing the needs of different departments while staying within budget and time constraints can also be demanding. Overcoming these obstacles typically involves strong communication skills, continuous feedback gathering, and leveraging data-driven approaches to demonstrate the value of learning programs.

What is the difference between Learning And Development Officer vs Training Coordinator?

AspectLearning And Development OfficerTraining Coordinator
CredentialsRelevant certifications (e.g., CPLP, ATD), degree in HR or related fieldOften similar certifications, focus on training logistics
Work EnvironmentCorporate, educational, or nonprofit settings focusing on strategic developmentTraining departments, workshops, and seminar settings
Employer & Industry UsageUsed across industries for employee growth programsCommon in organizations with structured training programs
Search & Comparison IntentPeople compare roles related to employee development and training strategiesIndividuals looking for training delivery and coordination roles

The Learning And Development Officer focuses on designing and implementing strategic learning programs, while the Training Coordinator handles the logistics and delivery of training sessions. Both roles often require similar certifications and work in related environments, but their scope and responsibilities differ in strategic versus operational aspects.

What qualifications do you need to work in a Learning And Development Officer?

A Learning and Development Officer typically needs a bachelor's degree in human resources, education, or a related field. Relevant experience in training, strong communication skills, and knowledge of learning management systems (LMS) are also important; certifications like CPLP or ATD can enhance prospects.

What are popular job titles related to Learning And Development Officer jobs in California?

For Learning And Development Officer jobs in California, the most frequently searched job titles are:

What job categories do people searching Learning And Development Officer jobs in California look for?

The top searched job categories for Learning And Development Officer jobs in California are:

What are popular job titles related to Learning And Development Officer jobs in CA?

For Learning And Development Officer jobs in CA, the most frequently searched job titles are:

Learning And Development Officer jobs near you
Infographic showing various Learning And Development Officer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $82,324 per year, or $39.6 per hour.

Business Service Officer

San Mateo, CA

Morgan Stanley
Finance and Insurance • 10K+ employees
Learn more about Morgan Stanleyexternal

Full-time

Re-posted 15 days ago

Morgan Stanley rating

8.3

Company rating: 8.3 out of 10

Based on 158 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.

DUTIES and RESPONSIBILITIES:

People Management and Communication

  • Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
  • Lead, mentor, and supervise a team of Support and Service Professionals
  • Promote cross-training, learning, development and recognition of Service and Support Professionals within the Market
  • Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
  • Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
  • Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
  • Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
  • Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
  • Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements
  • Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion

Operational Oversight

  • Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
  • Facilitate and manage resolution of client inquiries/requests
  • Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
  • Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
  • Additional operational oversight may be required
  • Administer other duties as delegates by the Market Business Service Officer

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

  • Bachelor's degree required or equivalent education
  • Previous industry experience
  • Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)
  • Other licenses as required for the role or by management

Knowledge/Skills

  • Effective written and verbal communication skills
  • Strong attention to detail
  • Ability to prioritize and resolve complex needs and escalate as necessary
  • Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
  • Evidence of strong leadership and talent development capabilities
  • Previous supervisory experience preferred
  • Exceptional organizational and time management skills
  • Exceptional conflict resolution skills
  • Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market
  • Knowledge of Firm's Risk & Compliance policies
  • Ability to think strategically

Reports to:

  • Market Business Service Officer

Direct reports:

  • Support Professionals

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $120,000 - $170,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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About Morgan Stanley

Sourced by ZipRecruiter

Since our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our clients first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people's talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.

Industry

Finance and insurance and software development

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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