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Knowledge Manager information

See Utah salary details

$39.6K

$78.4K

$112K

How much do knowledge manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for knowledge manager in Utah is $78,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What are popular job titles related to Knowledge Manager jobs in Utah? For Knowledge Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Knowledge Manager jobs in Utah look for? The top searched job categories for Knowledge Manager jobs in Utah are:
What cities in Utah are hiring for Knowledge Manager jobs? Cities in Utah with the most Knowledge Manager job openings:
What are popular job titles related to Knowledge Manager jobs in UT? For Knowledge Manager jobs in UT, the most frequently searched job titles are:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Utah as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,400 per year, or $37.7 per hour.
Knowledge Management Specialists

Knowledge Management Specialists

University of Utah

Salt Lake City, UT • On-site

$55K - $68K/yr

Full-time

Retirement

Posted 21 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

383rd of 611 rated colleges and universities

Job description

Details
Open Date 07/06/2026 Requisition Number PRN45530B Job Title Knowledge Management Specialists Working Title Answer U Knowledge Management Cdr Career Progression Track P00 Track Level P3 - Career, P2 - Developing FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary
Monday-Friday, 8am-5pm
VP Area Academic Affairs Department 00790 - Marriott Library - Operations Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $55,000 - $68,000 Close Date 08/30/2026 Priority Review Date (Note - Posting may close at any time) 07/15/2026 Job Summary
Knowledge Management Coordinator supports the university's student success ecosystem by ensuring students receive clear, accurate, and timely information through the University of Utah's AI chatbot and the Marriott Library's chat platform. This role maintains and enhances both systems, keeps knowledge bases current, and aligns digital tools with the evolving needs of students seeking support across campus. It also supports the library's use of CRM tools for Answer U, a university-wide initiative housed in the library that provides a clear and accessible entry point for student support. Answer U connects students to academic, administrative, and personal resources as part of the Student Experience Project, which aims to reduce fragmentation and improve student success. In collaboration with library leadership, the coordinator conducts user assessments, observes service environments, and occasionally staffs front desks to better understand student needs and trends, using these insights to refine documentation, improve services, and strengthen support models.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.
We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.
This position is not eligible for work visa sponsorship.
Responsibilities
University Student Chatbot Support:
Collaborate with campus partners in the Office of Undergraduate Studies to support the delivery, performance, and continual improvement of the university's student-facing AI chatbot.
Propose and integrate new features, content, or referral pathways as student needs evolve.
Maintain and update the chatbot's knowledge base to ensure accuracy, clarity, and alignment with current university policies and resources.
Analyze chatbot interactions to identify gaps, emerging trends, and opportunities to enhance automated student support.
Library Chat System Administration:
Manage the Marriott Library's chat service platform, ensuring it is reliable, responsive, and user-friendly.
Support front-line staff in using the chat system effectively, including training, documentation, and troubleshooting.
Monitor chat traffic patterns and service quality to identify areas for improvement.
Answer U Systems and Documentation Support:
Supports EAB Navigate CRM software for Answer U services.
Maintains and updates resource guides, service documentation, and internal navigation tools.
Collaborates with the Answer U Manager to design workflows and refine referral pathways.
Ensures accuracy and consistency of information across systems.
Contributes to the development and maintenance of shared student-support knowledge bases.
User Experience Assessment and Feedback:
Conduct regular user assessments-including chatbot reviews, chat transcripts, and in-person observations to evaluate service quality and identify unmet needs.
Provide actionable insights and recommendations to departments and library leadership.
Track and share trends related to student questions, campus navigation challenges, and resource gaps.
Front Desk Engagement and Student Landscape Monitoring:
Work occasional shifts at library front desks (e.g., peak weeks, start of semester).
Understand how students navigate campus and library systems.
Gather insights that inform system improvements.
Use observations to help shape improvements to student support systems, chat platforms, and service workflows.
Continuous Improvement and Collaboration:
Identify opportunities with the Office of Undergraduate Studies to streamline digital and in-person support tools for a more cohesive student experience.
Participate in cross-unit discussions and working groups to align service delivery across campus.
Contribute to pilot projects, system upgrades, and technology evaluations related to student support.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Knowledge Management Specialist, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Knowledge Management Specialist, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences
Preferred qualifications include experience supporting or administering AI chatbots or CRM systems (such as EAB Navigate), along with the ability to analyze user interaction data to inform service improvements and a familiarity with higher education or library environments. Candidates should demonstrate strong organizational and documentation skills, the ability to collaborate across departments and communicate effectively with stakeholders, experience with user experience assessment methods, and comfort providing training and support to front-line staff.

The duties, qualifications, and preferences listed in this posting are intended to give applicants an understanding of the role we are seeking to fill and the types of skills, experience, and education that may have prepared someone to be effective in this role. We do not expect any candidate to be a perfect match for this list or to perform all of the duties with equal proficiency on day one. In your resume and cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals.
Type Benefited Staff Special Instructions Summary
All applications received by July 15, 2026 will receive full consideration.

This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Salt Lake City within 5-7 days of notice for final in-person interviews.
Required documents to upload:
  • Resume
  • List of 3 Professional References
Optional documents to upload:
  • Cover Letter
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

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