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We are seeking a highly skilled and motivated Sr. Health Informatics & AI Solutions Analyst to optimize our eClinicalWorks (eCW) EMR platform, data analysis, and support the integration of artificial intelligence capabilities across clinical and operational functions. This role serves as a key subject-matter expert in EMR optimization and AI-powered workflow automation, working collaboratively with cross-functional teams to enhance healthcare delivery through technology.

The ideal candidate combines deep eCW configuration expertise with hands-on experience building or deploying agentic AI solutions using platforms such as Claude (Anthropic) or OpenAI, and strong interoperability standards.

RESPONSIBILITIES:

EMR Optimization & eCW Configuration

• Serve as a primary eClinicalWorks (eCW) subject matter expert, performing hands-on system configuration, module management, template development, and automated workflow design.
• Collaborate with physicians, nurses, and department leaders to identify workflow pain points and implement eCW enhancements that reduce friction and improve clinical outcomes.
• Configure and maintain eCW modules, including Practice Management, Population Health, and healow Patient Portal, ensuring optimal performance and user experience.
• Support eCW system upgrades, patch deployments, and regression testing in coordination with the eCW vendor and internal stakeholders.
• Provide peer guidance on eCW best practices, configuration standards, and clinical workflow design to fellow analysts.
• Serve as backup support for adjacent technology platforms to ensure operational continuity.

AI Integration & Intelligent Automation

• Assist in developing and deploying AI-powered solutions integrated with the eCW ecosystem, leveraging large language model (LLM) APIs such as Claude (Anthropic) and OpenAI GPT to automate clinical workflow
• Evaluate and implement AI tools for clinical decision support, predictive analytics, and intelligent alerting within the EMR environment.
• Contribute to the organization's AI adoption roadmap in partnership with the CIO and Director of Technology, ensuring alignment with organizational goals, patient safety standards, and regulatory requirements.
• Monitor AI model performance, audit outputs for accuracy and bias, and iterate on solutions to ensure clinical reliability and operational value.

Interoperability

• Ensure data integrity, standardization, and interoperability across systems using healthcare data standards, including HL7 FHIR, CCD/CDA, and ICD-10/CPT coding frameworks.
• Support data exchange with health information exchanges (HIEs), payers, and external partners, ensuring accuracy and compliance.

Collaboration, Peer Mentorship & Project Execution

• Provide day-to-day peer mentorship and technical guidance to junior analysts, sharing knowledge on eCW, AI tools, and data best practices.
• Manage assigned projects and workstreams with strong organizational skills, ensuring timely delivery.
• Participate in end-user training sessions on eCW functionality and AI-enabled tools to drive adoption and proficiency across clinical and administrative staff.
• Proactively identify system gaps, automation opportunities, and emerging technology solutions to support continuous improvement.
• Undertake additional system optimization or enhancement work as directed by the Director of Technology Products or the CIO.

QUALIFICATIONS:

• Bachelor's degree in Health Informatics, Health Information Management, Computer Science, Information Systems, Healthcare Administration, or a related field required.
• Master's degree (MHA, MSHI, MS in Data Science, or related) preferred.
• Minimum of 4 years of experience in health informatics or clinical information systems, with at least 2 years in a senior role.
• Required: Demonstrated, hands-on experience with eClinicalWorks (eCW), including system configuration, workflow build, and template development.
• Required: Proven experience integrating or deploying AI/LLM-based solutions (Claude, OpenAI, Azure OpenAI, or equivalent) in a healthcare or enterprise setting, including prompt engineering and API integration.
• Proficiency in healthcare data management, including SQL querying, and HL7/FHIR data standards
• Deep understanding of clinical workflows, healthcare operations, and regulatory compliance.
• Ability to translate complex clinical and technical requirements into scalable technology solutions.
• Strong communication skills with the ability to convey data and AI concepts clearly to both technical and non-technical stakeholders.
• Solid organizational and project management skills; experience with Agile or hybrid methodologies is a plus.
• Self-motivated, analytically rigorous, collaborative, and committed to responsible innovation in a patient-centered environment.

Base Salary/ Wage Range $120,000 to $130,000 plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace