$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test ...
New
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test ...
New
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. * Contribute to ...
New
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. * Contribute to ...
New
Catonsville, MD · On-site
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
Catonsville, MD · On-site
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
$57 - $75.25/hr
Newark NJ Required skills Strong developer with over 10+ years' experience. Has solid experience with C#/SQL and has worked on an IVR, vxml project. Has experience in the healthcare arena. Has ...
$57 - $75.25/hr
Newark NJ Required skills Strong developer with over 10+ years' experience. Has solid experience with C#/SQL and has worked on an IVR, vxml project. Has experience in the healthcare arena. Has ...
Catonsville, MD · On-site
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
Catonsville, MD · On-site
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
Louisville, KY · On-site
Position ; -IVR SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Project Background The client is looking for optimizing IVR system with the focus on following: * Authentication ...
Louisville, KY · On-site
Position ; -IVR SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Project Background The client is looking for optimizing IVR system with the focus on following: * Authentication ...
... Leads, Developers and BA's Must have previous IVR and interface testing experience, including skills based routing testing. Bachelors Degree in IT, or Business - required Excel and Rational ...
... Leads, Developers and BA's Must have previous IVR and interface testing experience, including skills based routing testing. Bachelors Degree in IT, or Business - required Excel and Rational ...
Job Summary We are seeking an experienced QA Engineer (Mobile & IVR Testing) to join our onsite team in Austin, TX. The candidate will be responsible for testing mobile applications and IVR systems ...
Job Summary We are seeking an experienced QA Engineer (Mobile & IVR Testing) to join our onsite team in Austin, TX. The candidate will be responsible for testing mobile applications and IVR systems ...
For more details please visit our website www.epro-tech.com Application Support, Configurations, installation and Engineering Application Support and maintenance and troubleshooting of IVR ...
For more details please visit our website www.epro-tech.com Application Support, Configurations, installation and Engineering Application Support and maintenance and troubleshooting of IVR ...
CA · On-site +1
Lead a team of 2-5 developers * Hands-on application development * Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ ...
CA · On-site +1
Lead a team of 2-5 developers * Hands-on application development * Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ ...
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
... with engineering to design low-friction, high-assurance journeys in IVR flows. • Ensure consistent identity decisions from IVR through agent handoff. 3. Fraud Prevention & Risk Management • ...
... with engineering to design low-friction, high-assurance journeys in IVR flows. • Ensure consistent identity decisions from IVR through agent handoff. 3. Fraud Prevention & Risk Management • ...
Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s * Must have previous IVR and interface testing experience, including skills based routing testing. * Bachelor ...
Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s * Must have previous IVR and interface testing experience, including skills based routing testing. * Bachelor ...
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
Quick apply
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Engineer, configure, maintain, and support enterprise contact center and voice technologies.
Quick apply
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Engineer, configure, maintain, and support enterprise contact center and voice technologies.
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
Quick apply
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
Messaging IVR Testing SDET Engineer 6 month Contract with potential for hire Memphis, TN or Dallas, TX (HYBRID - 2 days/on-site per week) 6009 IMMEDIATE NEW JOB OPENING for a Messaging and IVR ...
Messaging IVR Testing SDET Engineer 6 month Contract with potential for hire Memphis, TN or Dallas, TX (HYBRID - 2 days/on-site per week) 6009 IMMEDIATE NEW JOB OPENING for a Messaging and IVR ...
$114K - $156K/yr
Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.
$114K - $156K/yr
Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.
San Jose, CA · On-site
$114K - $156K/yr
Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.
San Jose, CA · On-site
$114K - $156K/yr
Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.
San Jose, CA · On-site
$117K - $160K/yr
D. in Electrical Engineering, Computer Engineering, or related field. • 15+ years of proven experience in analog and mixed-signal design with PMIC/IVR focus. • Strong knowledge of 3DIC design ...
San Jose, CA · On-site
$117K - $160K/yr
D. in Electrical Engineering, Computer Engineering, or related field. • 15+ years of proven experience in analog and mixed-signal design with PMIC/IVR focus. • Strong knowledge of 3DIC design ...
To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.
An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.
IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.
$42.75 - $56.50/hr
Other
Posted 2 days ago
Drive date: June 24th Wednesday (in person must)
Location: Coppell, TX Brillio office.
Job Type: C2C/W2/1099
Job Title: IVR & Cyara Automation Tester
Location: Hybrid(Coppell, TX -2- 3 days)
Job Description:
IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities:
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish).
Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
Validate Amazon Connect call flows, routing logic, and integrations.
Perform API and microservices validation using Postman and related tools.
Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy.
Analyze defects, identify root causes, and drive closure with engineering teams.
Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs.
Document test results, prepare reports, and ensure traceability of requirements to test coverage.
Support continuous improvement by optimizing automation coverage and testing processes. Required Qualifications
5+ years of hands-on IVR testing experience.
5+ years of Cyara automation experience (design + execution).
5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI).
3+ years of Amazon Connect understanding and platform navigation.
5+ years of Postman usage for API testing and validation.
3+ years of experience testing microservices-based architectures.
English and Spanish IVR testing experience (5+ years) – including menu validation, prompts, and language flows.
Engineering graduate (preferred from established or accredited universities).
Preferred Skills & Competencies
Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.).
Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows.
Familiarity with JSON, XML, and log analysis for debugging.
Exposure to Agile methodologies and tools like Jira, Confluence, ALM.
Ability to independently create test scenarios, test data, and automation scripts.
Strong communication skills to work with cross-geography teams.
Ability to understand business requirements quickly and translate them into test coverage.
High ownership mindset and ability to operate in high-paced, client-facing environments. Additional Expectations
Ability to work across multiple time zones when required.
Strong attention to detail and commitment to quality.
Proactive approach to identifying risks, gaps, and improvement opportunities.
Willingness to train, mentor, or guide junior testers as needed.
Positive attitude toward continuous learning in contact center domain and cloud technologies.
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HAN Staffing was born in 2012, out of the real world experience of individuals who worked in the trenches of the Recruitment Industry. Individuals who have staffed at some of the biggest names in Finance, Retail, Hospitality, Healthcare, Financial and Business Consulting as well as small Businesses. In the last five years, we have witnessed 200% growth and an always increasing roster of Satisfied Clients, thanks to our never say die Recruiting attitude. We are the only Staffing Company who stay by your side until the very end, with a leadership team that is available 24/7. Our goal is to work as a trusted adviser and partner to your business, adding value to your Recruitment efforts. Whether you are a large Corporation or a Small Business trying to find the perfect talent, we serve you with passion and perseverance to meet your needs with excellence.
Recruiting and staffing services
11 - 50 Employees
Iselin, NJ, US
2012
