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Ivr Developer Jobs in Ontario (NOW HIRING)

Bevertec

... Telecom engineering. ? Five9 Niche Focus: At least 3 to 5 years of dedicated, hands-on experience designing, deploying, and managing Five9 environments specifically. KEY RESPONSIBILITIES ? IVR ...

Forhyre

Test Automation - Manager

Toronto, ON

... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ... Drive the adoption of best software engineering practices including CI/CD and automated testing.

Source Code

RQ11252 - Sr. AI Engineer

Toronto, ON

CA$90.18 - CA$108.22/hr

RQ11252 - Sr. AI Engineer 11-month contract (226 business days) - possible extension ONSITE 5 days ... Designs, develops and supports AI-powered conversational IVR solutions, virtual assistants ...

Voiceflow

Head of Solution Engineering

Toronto, ON · On-site

$130 - $160/hr

... IVR, NLU platforms, chatbot builders, modern LLM‑based agents) * 10+ years in solutions ... Knowledge of DevOps practices, CI/CD pipelines, and infrastructure‑as‑code * Experience with ...

Voiceflow

Head of Solution Engineering

Toronto, ON

... of the space (IVR, NLU platforms, chatbot builders, modern LLM-based agents) * 10+ years in ... Knowledge of DevOps practices, CI/CD pipelines, and infrastructure-as-code * Experience with ...

Voiceflow

Head of Solution Engineering

Toronto, ON · On-site

... of the space (IVR, NLU platforms, chatbot builders, modern LLM-based agents) * 10+ years in ... Knowledge of DevOps practices, CI/CD pipelines, and infrastructure-as-code * Experience with ...

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Ivr Developer information

See Ontario salary details

$8

$54

$80

How much do ivr developer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for ivr developer in Ontario is $54.81, according to ZipRecruiter salary data. Most workers in this role earn between $50.00 and $62.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ivr Developer position, and why are they important?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

What is an IVR Developer job?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What are the typical daily responsibilities of an IVR Developer?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

What are popular job titles related to Ivr Developer jobs in Ontario? For Ivr Developer jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Ivr Developer jobs in Ontario look for? The top searched job categories for Ivr Developer jobs in Ontario are:
What are popular job titles related to Ivr Developer jobs in ON? For Ivr Developer jobs in ON, the most frequently searched job titles are:
Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Ontario as of July 2026, with employment types broken down into 87% Full Time, 2% Part Time, 1% Temporary, and 10% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $114,011 per year, or $54.8 per hour.

Voice Specialist

Bevertec

Remote

Full-time

Posted 11 days ago

Job description

Job Title: Voice Specialist (Five9)

Location - Montréal, Burlington, Trois-Rivières or remote (2 days / week onsite)

Duration – 6 months - (no possibility of renewal)

Overview:

This is a short-term contract focused on helping clear an existing backlog and supporting ongoing Five9 platform initiatives.

KEYS

Specific, hands-on Five9 experience required for this role.

Be able to hit the ground running

Have deep IVR experience


Five9 experience is critical. The manager emphasized that candidates should already be comfortable working within the Five9 platform and able to hit the ground running.

The strongest candidates will have hands-on development experience within Five9, including scripting, integrations, and technical troubleshooting.

Candidates who can understand issues and identify root causes within the platform are preferred over those who only perform basic administration.

WORK EXPERIENCE

? Overall Experience: 5 to 8+ years in Contact Center as a Service (CCaaS) or Telecom engineering.

? Five9 Niche Focus: At least 3 to 5 years of dedicated, hands-on experience designing, deploying, and managing Five9 environments specifically.

KEY RESPONSIBILITIES

? IVR Architecture & Logic Design: Build, test, and deploy complex, multi-level Interactive Voice Response (IVR) scripts from scratch using Five9 Studio. Create dynamic, variable-driven routing menus that maximize self-service call containment.

? API Development & CRM Integration: Code and configure REST/SOAP API integrations to execute real-time ""data dips"" into enterprise CRMs (e.g., Salesforce, Zendesk). Ensure customer data instantly updates agent screens via screen-pops and automated data logging.

? Custom Scripting & Serverless Workflows: Write foundational backend logic (typically JavaScript/Node.js or Python) to manipulate JSON payloads, validate variables, handle complex webhooks, and interface with serverless environments (like AWS Lambda) directly within the IVR flow.

? Omnichannel Configuration: Deploy and manage digital touchpoints—including Web Chat, Email queues, and SMS workflows—ensuring a unified routing footprint alongside traditional voice channels.

? Advanced System Troubleshooting: Dig deep into Five9 platform logs, API responses, and call traces to independently isolate and remediate complex routing errors, system logic bugs, integration failures, or carrier-level voice quality drops.

BEV123