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Ivr Developer Jobs in Ontario (NOW HIRING)

Tata Consultancy Services

Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services ... Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ...

Infoya

CA$80K - CA$90K/yr

Log, triage, and track defects in tools such as JIRA/Azure DevOps; work with developers to verify ... IVR/telephony testing experience -- testing call flows, voice menus, DTMF (touch-tone) input, call ...

Forhyre

Test Automation - Manager

Toronto, ON · On-site

... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ... Drive the adoption of best software engineering practices including CI/CD and automated testing.

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RQ11252 - Sr. AI Engineer

Toronto, ON

CA$90.18 - CA$108.22/hr

RQ11252 - Sr. AI Engineer 11-month contract (226 business days) - possible extension ONSITE 5 days ... Designs, develops and supports AI-powered conversational IVR solutions, virtual assistants ...

Questrade Financial Group

Could It Be You? As a Senior Systems Engineer, you will lead the design, implementation, and ... Architect and design complex contact center solutions (telephony, agent desktop, IVR, etc.) on ...

Voiceflow

Head of Solution Engineering

Toronto, ON · On-site

$130 - $160/hr

... IVR, NLU platforms, chatbot builders, modern LLM‑based agents) * 10+ years in solutions ... Knowledge of DevOps practices, CI/CD pipelines, and infrastructure‑as‑code * Experience with ...

Scotiabank

Staff AI Engineer - Tangerine

Toronto, ON · On-site

Serve as the technical lead and primary engineering point person for AI use cases within the focus ... Experienced with building and deploying NLP and voice response applications (including IVR and ...

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How much do ivr developer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for ivr developer in Ontario is $54.81, according to ZipRecruiter salary data. Most workers in this role earn between $50.00 and $62.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR developer?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

What is an IVR developer?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What does an IVR developer do?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

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What are popular job titles related to Ivr Developer jobs in ON? For Ivr Developer jobs in ON, the most frequently searched job titles are:
Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $114,011 per year, or $54.8 per hour.

IVR Developer

Tata Consultancy Services

On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

173rd of 223 rated it services

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award‑winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index Update with fy24 data

Requirements
  • Undergraduate Degree or Technical Certificate (Graduate degree preferred)
  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
  • Relevant technologies include but are not limited to: Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
  • Java development with client backend integrations ( REST APIs, oAuth2, XML Web Services, MS SQL Server)
  • Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
  • Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
  • Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
  • Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
  • High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
  • Familiarity with tools like JIRA, Cyara and Confluence
  • Strength in identifying root causes and implementing targeted and controlled remediation plans
  • Strong verbal and written communication skills are essential
  • Self‑motivated team player with high energy and ability to work independently as well as within a team
  • Hands‑on experience with various SDLC including waterfall, specially agile
  • Experience working within a large‑scale Financial Enterprise environment

This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Equal Opportunity Statement

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2‑week period. We invite you to continue to apply for other opportunities that match your profile.

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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