At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
Telecom Engineer
Indianapolis, IN · On-site
FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... Maintain and enhance IVR systems and call flow logic. * Integrate voice systems with external ...
Telecom Engineer
Indianapolis, IN · On-site
FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... Maintain and enhance IVR systems and call flow logic. * Integrate voice systems with external ...
Network Administrator Level II
Grissom Air Reserve Base, IN · On-site
$65K/yr
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
Network Administrator Level II
Grissom Air Reserve Base, IN · On-site
$65K/yr
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
Network Administrator Level II
Grissom Air Reserve Base, IN · On-site
$65K/yr
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
Network Administrator Level II
Grissom Air Reserve Base, IN · On-site
$65K/yr
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only). * Ability to apply AFRC process for STIG application within ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
... logic or IVR and conversational application technologies. * Analyzing application and system ... Applying software engineering principles and technologies, including cloud-based or enterprise ...
Ivr Developer information
What are the key skills and qualifications needed to thrive as an IVR developer?
To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.
What is an IVR developer?
An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.
What does an IVR developer do?
IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Tyto Athene rating
7.3
Based on 5 frontline employees who took The Breakroom Quiz
127th of 223 rated it services
Job description
Quantum Sky is searching for a Network Administrator Level II for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:
- Provide NIPR/SIPR LAN administration, network configuration, and infrastructure management for servers, switches, routers, encryption devices, wireless infrastructure, cellular, and UPS/power requirements IAW AFTO 00-33A-1106 and 00-33A-1100.
- Provide cabling services for station cables (wall jack to devices), patch cables [patch panel to network equipment, and minor office space configuration changes for example ten (10) drops].
- Renovations requiring specialized experience/equipment, e.g. confined spaces, above standard ladder height, are outside the scope of this PWS.
- Government will provide sufficient detail of required tasks to include location, bldg, start-to-finish distance, and expected outcome. Government will also ensure any drilling or cutting is completed to provide contractor with unobstructed run.
- Contractor may be asked to assist with surveys and provide expertise for suggestions/COAs, but government will approve final details/expected outcome
- Contractor is responsible for running cable and terminating at proper location.
- Manage/Administer/Allocate Internet Protocol (IP) address space, e.g. subnetting, DHCP management.
- Configure and maintain system accounts for CT functions.
- Configure and maintain CT tools, e.g. software, appliances.
- Monitor security of devices and implement new configurations and/or IOS upgrades.
- Establish, configure and maintain access Control Server/Identity Service (currently Identity Service Engine (ISE)) IAW AFTO 00-33A-1113.
- Monitor and report LAN bandwidth utilization and circuit latency.
- Install and sustain Unified Communications devices, switches, and network infrastructure (fiber, copper, power, etc.).
- Plan and execute software and hardware upgrades and revisions.
- Conduct system analyses to resolve configuration and equipment problems, e.g. degraded service troubleshooting, root cause analysis, etc.
- Manage and configure local Unified Compute hardware and software.
- Perform Equipment, Supply, and COMSEC Custodian duties, as needed.
- Track Preventative Maintenance Inspections (PMIs) of required devices, servers, comm closets, etc., using Integrated Maintenance Database System (IMDS), or other HQ AFRC designated system IAW AFTO 00-33A-1001. Manage, configure, install, and maintain encryption devices and associated management tools, e.g. TACLANEs, GEM.
- Identify, recommend, implement at government direction, and manage automated configuration tools/systems that improve configuration management efficiencies and apply best practices for layer 2 and layer 3 networks and assets.
- Manage and coordinate local wireless and cellular infrastructure.
- Serve as the local focal point for CT problem resolution.
- Ensure physical security/maintenance of CT hardware (NIPR/SIPR).
- Ensure cyber security compliance for DoD and AF (CORA) and meet all AFRC cyber compliance requirements; following AFRC established processes.
- Telephony services IAW AFTO 00-33A-1108.Manage IP scopes, including controlling of IP assignments with established IP space. Track using database and proper change management practices. (Especially important for onboarding and offboarding process of new servers/systems and devices on the network.)
- Contribute to and manage relevant NAD (Network Address Declaration list) and NRD (Non Reportable Device list) entries, especially as it relates to configuration management and cyber security practices (and CORA).
- Support AF and AFRC host base configuration management and change management CT activities and documentation. This includes documentation, architecture drawings, network maps, datacenter diagrams, rack elevation maps, etc. Follow AFRC and AF change management processes including creation and submission of change requests (which will include relevant documentation) locally or at the enterprise level. This also includes creation and coordination of forms for changes, such as AF Force 1067 Change request.
- Supports CITS-AO in the creation and coordination of forms for changes, such as AF Force 1067 Change request.
- Supports requirements definition and management of the base level E&I WP.
Required:
- At least 3 years technical experience utilizing Cisco devices.
- At least 3 years technical experience utilizing Unified Communications.
- At least 3 years technical experience utilizing TACLANE encryption devices and management software.
- At least 1 year of IVR scripting experience using voice extensible markup language or other common IVR programming languages. (ARPC only).
- Ability to apply AFRC process for STIG application within 45 calendar days of employment start date of start.
- Minimum of a Sec+ certification
- Networking CCNA preferred, but may be waived with at least two (2) years equivalent experience or related degree
Clearance:
- Active DoD Secret clearance
Travel:
- Minimal, less than 10%
Potential for Telework:
- Based on customer needs
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $65,000.00 This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Employment Type: FULL_TIMEAbout Tyto Athene
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Herndon, VA, US
Year founded
2018