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Ivr Developer Jobs in Indiana (NOW HIRING)

HHC

Telecom Engineer

Indianapolis, IN

FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... Maintain and enhance IVR systems and call flow logic. * Integrate voice systems with external ...

NiSource

Customer Technology Product Owner

Merrillville, IN · Remote

$113K - $170K/yr

... Engineering or other related field or equivalent work experience * 4+ years of experience in Project Management * 4+ years of experience in digital operations of IVR, web development, and mobile app ...

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What are the key skills and qualifications needed to thrive in the Ivr Developer position, and why are they important?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

What is an IVR Developer job?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What are the typical daily responsibilities of an IVR Developer?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

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Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Telecom Engineer

HHC

Indianapolis, IN

Other

Posted yesterday

Job description

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  25937 

Schedule: Full Time 

Shift: Days 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status
Exempt
Job Role Summary

The Telecom Engineer is responsible for designing, implementing, and maintaining enterprise voice and unified communications systems with a strong focus on Cisco Unified Communications Manager (CUCM), Call Center Solutions (UCCE), Interactive Voice Response (IVR) solutions, Cisco Unified Border Element (CUBE) routers, and surrounding tertiary systems. This role ensures optimal performance, scalability, and reliability of Eskenazi Health's telephony infrastructure.

Essential Functions and Responsibilities
    • Configure, manage, and optimize Cisco Call Manager clusters, CUBE routers, and voice gateways.
    • Maintain and enhance IVR systems and call flow logic.
    • Integrate voice systems with external applications, PSTN, and SIP providers.
    • Perform root-cause analysis and resolve complex voice and signaling issues.
    • Manage system upgrades, patches, and migrations with minimal downtime.
    • Monitor voice network performance and capacity, implementing improvements as needed.
    • Provide Tier 2 support and collaborate with fellow telecom staff.
    • Collaborate with network, security, and application teams to ensure unified communications stability and compliance.

    Core Skills and Technologies:

    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unified Border Element (CUBE) and voice gateways (ISR/ASR series)
    • IVR/Contact Center platforms (e.g., Cisco UCCE or similar)
    • SIP, H.323, MGCP, and call routing protocols
    • Troubleshooting tools: RTMT, Wireshark, and Cisco CLI
    • Experience with CUCM upgrades, dial plans, and cluster management
Job Requirements
  • Bachelor's degree in Computer Science or related field, or a minimum of five years varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements

  • The ideal candidate will possess practical technical experience in Cisco voice technologies, SIP trunking, call routing, and VoIP integration, as well as hands-on experience with voice gateways, call recording systems, and contact center platforms.

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.

About HHC

Sourced by ZipRecruiter

Industry

Software development

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Year founded

2001

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