Provide knowledge transfer of IVR, Genesys and call center systems and programming to identified state resources.
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Provide knowledge transfer of IVR, Genesys and call center systems and programming to identified state resources.
Senior Java IVR Application Developer
Texas City, TX · On-site +1
$49 - $62.50/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
New
Senior Java IVR Application Developer
Texas City, TX · On-site +1
$49 - $62.50/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
New
Senior Java IVR Application Developer
Texas City, TX · On-site +1
$49 - $62.50/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
Senior Java IVR Application Developer
Texas City, TX · On-site +1
$49 - $62.50/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
$54.75 - $69.75/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
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$54.75 - $69.75/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
Senior Java IVR Application Developer
$58.50 - $74.75/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
Senior Java IVR Application Developer
$58.50 - $74.75/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
Senior Java IVR Application Developer
Texas City, TX · On-site +1
$49 - $62.50/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
New
Senior Java IVR Application Developer
Texas City, TX · On-site +1
$49 - $62.50/hr
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...
New
IVR QA Engineer
Dallas, TX · On-site
IVR QA Engineer Dallas, Texas, United States / Saint Louis, Missouri, United States Duration : 1 ... Familiarity with CI/CD and DevOps testing practices Soft Skills * Strong analytical and problem ...
New
IVR QA Engineer
Dallas, TX · On-site
IVR QA Engineer Dallas, Texas, United States / Saint Louis, Missouri, United States Duration : 1 ... Familiarity with CI/CD and DevOps testing practices Soft Skills * Strong analytical and problem ...
New
IVR Quality Engineer
Fort Mill, SC · On-site
IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...
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IVR Quality Engineer
Fort Mill, SC · On-site
IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...
IVR Chatbot
Newark, NJ · On-site
IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...
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IVR Chatbot
Newark, NJ · On-site
IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...
IVR Consultant
Charlotte, NC · On-site
$102K - $125K/yr
... programming skills. · Experience in telecom customer service and contact center automation is highly preferred. · 10+ years of experience in IVR and Conversational AI implementation. · Strong ...
New
IVR Consultant
Charlotte, NC · On-site
$102K - $125K/yr
... programming skills. · Experience in telecom customer service and contact center automation is highly preferred. · 10+ years of experience in IVR and Conversational AI implementation. · Strong ...
New
Cyara IVR Test Automation Engineer
Dallas, TX · Hybrid
$50 - $53/hr
Cyara IVR Test Automation Engineer Experience: 7+ Years Rate: 53$/Hr on 1099/ C2C. Location: Dallas TX - Hybrid Employment Type: Contract * Design and execute automated IVR test scripts using Cyara ...
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Cyara IVR Test Automation Engineer
Dallas, TX · Hybrid
$50 - $53/hr
Cyara IVR Test Automation Engineer Experience: 7+ Years Rate: 53$/Hr on 1099/ C2C. Location: Dallas TX - Hybrid Employment Type: Contract * Design and execute automated IVR test scripts using Cyara ...
IVR Test Engineer - REMOTE
Austin, TX · On-site +1
We are looking for a I VR Test Engineer to help us design and deliver CX solutions that provide our ... IVR application and environment operations * IVR test planning and test sets * Executing and ...
IVR Test Engineer - REMOTE
Austin, TX · On-site +1
We are looking for a I VR Test Engineer to help us design and deliver CX solutions that provide our ... IVR application and environment operations * IVR test planning and test sets * Executing and ...
IVR / Telephony Engineer
Nashville, TN · On-site
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub ...
New
IVR / Telephony Engineer
Nashville, TN · On-site
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub ...
New
IVR SME
Louisville, KY · On-site
Position ; -IVR SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Project Background The client is looking for optimizing IVR system with the focus on following: * Authentication ...
IVR SME
Louisville, KY · On-site
Position ; -IVR SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Project Background The client is looking for optimizing IVR system with the focus on following: * Authentication ...
Senior IVR Analyst
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
Senior IVR Analyst
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
IVR & Cyara Automation Tester
Coppell, TX · On-site
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test ...
IVR & Cyara Automation Tester
Coppell, TX · On-site
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test ...
Sr. .NET Developer with IVR
Newark, NJ · On-site
$57 - $75.25/hr
Newark NJ Required skills Strong developer with over 10+ years' experience. Has solid experience with C#/SQL and has worked on an IVR, vxml project. Has experience in the healthcare arena. Has ...
Sr. .NET Developer with IVR
Newark, NJ · On-site
$57 - $75.25/hr
Newark NJ Required skills Strong developer with over 10+ years' experience. Has solid experience with C#/SQL and has worked on an IVR, vxml project. Has experience in the healthcare arena. Has ...
Senior IVR Analyst
Catonsville, MD · On-site
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
Senior IVR Analyst
Catonsville, MD · On-site
$145K - $155K/yr
Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...
IVR & Cyara Automation Tester
Coppell, TX · On-site
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. * Contribute to ...
IVR & Cyara Automation Tester
Coppell, TX · On-site
$42.75 - $56.50/hr
IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. * Contribute to ...
IVR Automation Tester
Dallas, TX · On-site
$45.75 - $60.25/hr
Role: IVR Automation Tester Location: Dallas TX Job type: C2C/W2/1099 Must have skills: IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key ...
New
IVR Automation Tester
Dallas, TX · On-site
$45.75 - $60.25/hr
Role: IVR Automation Tester Location: Dallas TX Job type: C2C/W2/1099 Must have skills: IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key ...
New
Ivr Developer information
What are the key skills and qualifications needed to thrive in the Ivr Developer position, and why are they important?
To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.
What is an IVR Developer job?
An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.
What are the typical daily responsibilities of an IVR Developer?
IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.
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Full-time
Re-posted 27 days ago
Job description
STG is looking for a senior programmer/analyst who can provide technical support; maintenance and development work on the Genesys and call center systems. STG has worked together along with a 3rd party vendor to replace the retirement application processing and telecommunications/call center systems over the last 4 years. The selected resource would become part of the Application Support Team (AST) in a staff augmentation capacity providing ongoing application support and maintenance for the call center systems. The programmer / analyst would be responsible for: 1) Maintaining 99% system availability; 2) Implementing small maintenance and enhancement changes for application; 3) Supporting hardware and software upgrades; and 4)Providing knowledge transfer of IVR and related call center technologies to the identified resources on the DIT Application Support Team.
The technical environment for the work includes - The primary retirement application, Clarety is a four-tiered Internet**based architecture using object-oriented methodology and techniques. The four tiers include a client tier, web server tier, application server tier and a database server tier. The application was written in Java 2 Enterprise Edition, (J2EE) with MS SQL Server database. Clarety interfaces with the Siebel component that provides call center functionality. The call center systems include Genesys and CTI (Computer Telephony Integration), AVAYA IVR system, and AVAYA Contact Centre technology.
Description of the requested work, including deliverables and knowledge transfer:
Complete development and implementation of project incident reports (PIR**s) into production ** including fix, upgrade and other enhancement work on the IVR and other call center systems. A complete transition plan. Provide knowledge transfer of IVR, Genesys and call center systems and programming to identified state resources.
The technical environment for the work includes - The primary retirement application, Clarety is a four-tiered Internet**based architecture using object-oriented methodology and techniques. The four tiers include a client tier, web server tier, application server tier and a database server tier. The application was written in Java 2 Enterprise Edition, (J2EE) with MS SQL Server database. Clarety interfaces with the Siebel component that provides call center functionality. The call center systems include Genesys and CTI (Computer Telephony Integration), AVAYA IVR system, and AVAYA Contact Centre technology.
Description of the requested work, including deliverables and knowledge transfer:
Complete development and implementation of project incident reports (PIR**s) into production ** including fix, upgrade and other enhancement work on the IVR and other call center systems. A complete transition plan. Provide knowledge transfer of IVR, Genesys and call center systems and programming to identified state resources.