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Ivr Developer Jobs in Chicago, IL (NOW HIRING)

Cognizant Technology Solutions

Five9 Developer

Chicago, IL · On-site

$80K - $100K/yr

Five9 Developer Role Overview We are seeking a Five9 Developer to support the design, development ... Build and maintain IVR scripts, call flows, and automation workflows * Configure inbound, outbound ...

Cognizant Technology Solutions

Five9 Developer

Chicago, IL · On-site

$80K - $100K/yr

Five9 Developer Role Overview We are seeking a Five9 Developer to support the design, development ... Build and maintain IVR scripts, call flows, and automation workflows * Configure inbound, outbound ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

... DevOps practices. * Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications

NiSource

Customer Technology Product Owner

Merrillville, IN · Remote

$113K - $170K/yr

... Engineering or other related field or equivalent work experience * 4+ years of experience in Project Management * 4+ years of experience in digital operations of IVR, web development, and mobile app ...

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

... Engineering. - 5+ years of experience with NICE inContact products. - 5+ years of experience with contact center services administration and IVR scripting. - Expertise in NICE inContact, including ...

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Ivr Developer information

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$56

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How much do ivr developer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for ivr developer in Chicago, IL is $56.26, according to ZipRecruiter salary data. Most workers in this role earn between $51.32 and $63.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ivr Developer position, and why are they important?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

What is an IVR Developer job?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What are the typical daily responsibilities of an IVR Developer?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

What are the most commonly searched types of Ivr Developer jobs in Chicago, IL? The most popular types of Ivr Developer jobs in Chicago, IL are:
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Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Chicago, IL as of July 2026, with employment types broken down into 84% Full Time, 6% Part Time, 1% Temporary, and 9% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $117,023 per year, or $56.3 per hour.
Five9 Developer

Five9 Developer

Cognizant Technology Solutions

Chicago, IL • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

41st of 58 rated business consultants

Job description

Five9 Developer
Role Overview
We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Chicago, IL.
We support a healthy work-life balance through our wellbeing programs.
Key Responsibilities
1. Five9 Development & Configuration
  • Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
  • Build and maintain IVR scripts, call flows, and automation workflows
  • Configure inbound, outbound, and blended campaigns
  • Set up skills-based routing, queues, and agent profiles
  • Support call recording, reporting, and workforce management modules

2. Integration Development
  • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
  • Support data synchronization and workflow automation between platforms
  • Assist in integrating telephony systems (SIP, VoIP, PSTN)
  • Troubleshoot and resolve integration-related issues

3. System Support & Optimization
  • Monitor system performance and assist in optimizing routing and call flows
  • Troubleshoot call quality, connectivity, and configuration issues
  • Support production deployments and post-go-live activities
  • Participate in system testing, validation, and release support

4. Cloud & Security Support
  • Support cloud-based contact center architecture using Five9
  • Assist with implementing secure authentication methods (SSO, SAML, OAuth)
  • Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
  • Collaborate with infrastructure and network teams on environment setup

Required Qualifications
  • 3-5+ years of experience working with contact center technologies, preferably Five9
  • Hands-on experience with:
    • Five9 VCC (IVR, ACD, campaigns, reporting)
    • SIP, VoIP, and telephony concepts
    • REST APIs and system integrations
    • CRM integrations (Salesforce or similar)
  • Basic understanding of authentication protocols (SSO, SAML, OAuth)
  • Familiarity with SQL or reporting tools

Soft Skills
  • Strong problem-solving and troubleshooting abilities
  • Good communication and collaboration skills
  • Ability to work in cross-functional teams
  • Detail-oriented with strong documentation skills
  • Proactive and adaptable mindset

Nice to Have
  • Five9 certifications
  • Experience with scripting or programming (JavaScript, Python, or similar)
  • Exposure to Workforce Optimization tools (e.g., Verint WFM)
  • Experience working in cloud-based environments

Pay Transparency
The annual salary range for this role is $80,000 - $100,000 USD, depending on experience, skills, qualifications, and internal equity.
This position is also eligible for a comprehensive benefits package.
Benefits
  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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