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Ivr Developer Jobs in Georgia (NOW HIRING)

Keybank

Lead AI Engineer

Atlanta, GA

$96K - $181K/yr

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. * Lead the technical architecture, engineering design, and implementation of AI-driven ...

Ascensus

Contact Center Analytics Developer

Athens, GA · On-site

This position does not perform IVR development, but partners closely with IVR/IVA developers to ensure analytics and reporting requirements are supported. Section 2: Job Functions, Essential Duties ...

Atria Group LLC

Business Systems Analyst

Atlanta, GA · On-site

Our company provides application analysis, design, development and programming, software ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...

Zelis

Director, Contact Center Technology

Atlanta, GA · On-site

Drive modernization initiatives across voice, digital channels, IVR, routing, self-service, AI ... Lead, mentor, and develop a team of engineers, administrators, analysts, and technology leaders.

ProArch

Sr Backend Engineer

Atlanta, GA · On-site +1

Key participant in the development and transformation effort to increase developer productivity and ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM ...

ProArch

Sr Backend Engineer

Atlanta, GA

Key participant in the development and transformation effort to increase developer productivity and ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM ...

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Ivr Developer information

What are the key skills and qualifications needed to thrive as an IVR developer?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

What is an IVR developer?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What does an IVR developer do?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

What are popular job titles related to Ivr Developer jobs in Georgia? For Ivr Developer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ivr Developer jobs in Georgia look for? The top searched job categories for Ivr Developer jobs in Georgia are:
What are popular job titles related to Ivr Developer jobs in GA? For Ivr Developer jobs in GA, the most frequently searched job titles are:
Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Georgia as of August 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution.

Network Engineer IV / Sr. Contact Center Voice Engineer

4pconsultinginc

Atlanta, GA • On-site

Contractor

Re-posted 6 days ago

Job description

Position:           Network Engineer IV – Sr. Contact Center Voice Engineer

Location:          Atlanta, GA
Contract :         3 Years
Client:             Georgia Power

Job Summary

We are seeking an experienced Network Engineer IV / Sr. Contact Center Voice Engineer to support enterprise voice, VoIP, and contact center technologies. This role will focus on engineering, configuring, supporting, and managing contact center solutions across both on-premises and cloud-based environments.

The ideal candidate will have strong hands-on experience with enterprise PBX, CCaaS platforms, VoIP, SIP, SBCs, call routing, IVR, cloud migration, scripting, and API integrations. This role will support a voice infrastructure transformation involving cloud technology, automation, AI-enabled voice solutions, and modern contact center platforms.

Key Responsibilities

  • Engineer, configure, maintain, and support enterprise contact center and voice technologies.
  • Support on-premises and cloud-based contact center platforms.
  • Assist with implementation of new voice features, integrations, automation, and cloud technologies.
  • Troubleshoot and resolve VoIP, telephony, SIP, SBC, circuit, and routing issues.
  • Support systems including Avaya, Cisco, Zoom, Webex, Microsoft Teams, Five9, and related platforms.
  • Manage voice moves, adds, and changes, including remote agents, programming, routing, and design updates.
  • Participate in planning, design, implementation, and management of voice and contact center projects.
  • Support new locations, customer onboarding, and deployment of new technologies.
  • Maintain documentation for telecommunications systems, call routing, toll-free numbers, trunking, and circuits.
  • Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
  • Collaborate with IT teams including Application Services, VM, Compute, Field Operations, Network Services, and Telecom.
  • Work with vendors to resolve issues, manage escalations, and support technology strategy.
  • Train call center personnel on routine system administration and maintenance.
  • Participate in on-call rotation and serve as lead engineer when needed.

Required Qualifications

  • 10+ years of relevant technical experience in contact center, VoIP, telecom, or network engineering.
  • Bachelor’s degree in Computer Science, Engineering, or a related field preferred.
  • Hands-on experience supporting enterprise PBX and CCaaS systems.
  • Strong experience with contact center administration and support.
  • Strong understanding of VoIP and telecom protocols including:
    • SIP
    • RTP
    • RTCP
    • TCP/IP
    • DNS
    • DHCP
  • Experience troubleshooting SBCs, SIP trunks, circuits, and telephony routing issues.
  • Experience with Avaya and Cisco on-premises voice solutions.
  • Working knowledge of Windows, Linux, virtual machines, and ESXi hosts.
  • Experience with dial plans, call routing, translation patterns, voicemail, recording, and monitoring.
  • Ability to manage multiple priorities, meet deadlines, and deliver on customer commitments.
  • Strong communication, documentation, vendor management, and troubleshooting skills.
  • Ability to work effectively in a team environment and collaborate across IT organizations.

Preferred Qualifications

  • Experience with cloud-based contact center platforms and CCaaS technologies.
  • Experience with Zoom Contact Center administration.
  • Experience with Five9, Webex Contact Center, Microsoft Teams, and cloud integrations.
  • Working knowledge of Session Border Controllers such as Avaya and/or Oracle SBCs.
  • Familiarity with VDNs, vectors, variables, route trees, and IVR programming.
  • Experience with call recording, workforce management, and reporting solutions.
  • Experience with AI speech, natural language IVR, AI implementation, and automation.
  • Experience with APIs, JSON, webhooks, and scripting such as Python.
  • Experience building contact center menus, IVR flows, automation, and integration workflows.
  • Knowledge of telephony security concepts and best practices.