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Ivr Developer Jobs in Georgia (NOW HIRING)

Geico

Product Manager - Contact Center

Macon, GA · On-site

$82K - $157K/yr

... IVR and intelligent routing. The ideal candidate will combine deep insurance contact center ... Collaborate extensively with engineering teams, product, and business units to innovate and enhance ...

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How much do ivr developer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for ivr developer in Georgia is $42.65, according to ZipRecruiter salary data. Most workers in this role earn between $38.90 and $48.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ivr Developer position, and why are they important?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

What is an IVR Developer job?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What are the typical daily responsibilities of an IVR Developer?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

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What are popular job titles related to Ivr Developer jobs in GA? For Ivr Developer jobs in GA, the most frequently searched job titles are:
Ivr Developer jobs near you

Product Owner / Product Manager Conversational AI (Voice).

Everest Global Solutions

Atlanta, GA • Hybrid

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Product Owner / Product Manager – Conversational AI (Voice)
Location: Atlanta, GA (Hybrid – TBD)
Domain: Healthcare Payer strongly preferred.
 
Required Experience
  •  8+ years of Product Management / Product Owner experience
  •  4+ years of Conversational AI / Voice AI experience
  •  Strong Business Analysis and Agile experience
  •  Experience with Artificial Intelligence and Conversational AI solutions
  •  Healthcare domain experience preferred
 
Key Responsibilities
  • Own the product vision, roadmap, and delivery for AI-powered Voice Virtual Assistants supporting healthcare payer call centers.
  •  Lead initiatives focused on call containment, intelligent routing, authentication, and agent handoff.
  •  Drive adoption of LLM technologies including RAG, tool/function calling, prompt engineering, and AI governance.
  •  Define requirements for STT (Speech-to-Text), TTS (Text-to-Speech), and real-time speech-to-speech voice agents.
  •  Collaborate with Engineering, Data Science, Conversational Design, QA, Security, and Business stakeholders.
  •  Integrate AI solutions with contact center platforms such as Genesys and Amazon Connect.
  •  Ensure HIPAA/PHI compliance, governance, auditability, and responsible AI practices.
  •  Establish KPIs and success metrics including containment rate, AHT reduction, CSAT, intent accuracy, latency, and task completion.
 
Required Skills
  • Product Management
  •  Product Ownership
  •  Business Analysis
  •  Agile Methodologies
  •  Conversational AI
  •  Voice AI / IVR Modernization
  •  Artificial Intelligence / Generative AI
  •  LLMs (RAG, Prompt Engineering, Tool Calling)
  •  STT/ASR & TTS Technologies
  •  Contact Center Solutions (Genesys, Amazon Connect)
  •  Healthcare Payer Operations
 
Preferred
  •  Healthcare Payer experience (Claims, Benefits, Eligibility, Prior Authorization,   Provider Services)
  •  Experience delivering AI-driven customer service or call center solutions
  •  Knowledge of HIPAA, PHI, and AI governance frameworks
 
Must-Have Keywords
Product Owner, Product Manager, Business Analysis, Agile, Artificial Intelligence, Conversational AI, Voice AI, LLM, RAG, STT, TTS, Healthcare Payer, Call Center, Genesys, Amazon Connect.
 

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