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Itsm Program Manager Jobs (NOW HIRING)

ProSidian Consulting

Program Manager

Alexandria, VA · Hybrid

Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support ... Program Manager Candidates work to facilitate ServiceNow Development delivering ServiceNow ...

Ignite Fueling Innovation

PROGRAM MANAGER

Dayton, OH · On-site

... ITSM/ITOM/ITBM), SOAR (Google Workspace and Google Cloud Lab), and Cybersecurity Management Manage performance against Services Summary objectives, including application availability, service desk ...

HTC Global Services

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

... e Management (ITSM) experience to lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives. The ideal ...

HTC Global Services Inc

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

... e Management (ITSM) experience to lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives. The ideal ...

Intrepidgs

Program Manager

Melbourne, FL · On-site

The Program Manager will interface directly with the Contracting Officer (CO), Contracting Officer ... Experience with APMS, ITAS, and ITSM tools and processes. * Strong leadership, communication, and ...

Fulcrum Digital Inc.

Technical Program Manager

Charlotte, NC · On-site

$126K - $163K/yr

Program & Project Management: * Plan, execute, and monitor multiple technical programs and projects ... Familiarity with ITIL/ ITSM and project management tools. * AZ-305 certification is required.

kgs

Program Manager

Washington, DC · Hybrid

... service-level/ITSM metrics dashboards, risk and issues registers, the Quality Control Plan ... Demonstrated experience serving as a Program Manager or Deputy Program Manager on a federal ...

kgs

Program Manager

Washington, DC · Hybrid

... service-level/ITSM metrics dashboards, risk and issues registers, the Quality Control Plan ... Demonstrated experience serving as a Program Manager or Deputy Program Manager on a federal ...

Koniag, Inc.

Program Manager

Washington, DC · On-site

$200K - $230K/yr

... service-level/ITSM metrics dashboards, risk and issues registers, the Quality Control Plan ... Demonstrated experience serving as a Program Manager or Deputy Program Manager on a federal ...

PD Inc

Senior Metrics Management Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance ... ITSM program in support of Cybersecurity Division initiatives. Develop, implement, and maintain ...

IGNITE

PROGRAM MANAGER

Dayton, OH · On-site

Job Title PROGRAM MANAGER Location Wright Patterson Air Force Base, OH 45433 US (Primary) Category ... ITSM/ITOM/ITBM), SOAR (Google Workspace and Google Cloud Lab), and Cybersecurity Management • ...

CSV-Taurean

Contract Program Manager

Alexandria, VA · On-site

Top Secret with SCI Eligibility (TS/SCI) Overview The Contract Program Manager (CPM) provides ... Tools & Platforms MS Project, Jira, ServiceNow ITSM (oversight), Microsoft 365, SharePoint, Risk ...

CSV-TAUREAN

Contract Program Manager

Alexandria, VA

Top Secret with SCI Eligibility (TS/SCI) Overview The Contract Program Manager (CPM) provides ... Tools & Platforms MS Project, Jira, ServiceNow ITSM (oversight), Microsoft 365, SharePoint, Risk ...

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Itsm Program Manager information

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$38.5K

$107.5K

$157K

How much do itsm program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itsm program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities are hiring for Itsm Program Manager jobs?

Cities with the most Itsm Program Manager job openings:

What states have the most Itsm Program Manager jobs?

States with the most job openings for Itsm Program Manager jobs include:

What are popular job titles related to Itsm Program Manager jobs?

For Itsm Program Manager jobs, the most frequently searched job titles are:

Itsm Program Manager jobs near you

IT Service Management Solutions Manager

Iowa City, IA • On-site

University of Iowa Hospitals & Clinics
Health Care and Social Assistance • 51 - 200 employees
Learn more about University of Iowa Hospitals & Clinicsexternal

Full-time

Medical, Life, Retirement

Posted 8 days ago

University Of Iowa Health Care rating

7.2

Company rating: 7.2 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

Job description

Description
IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team responsible for supporting and advancing these services
This is a unique opportunity to influence how IT work gets done across the organization. You'll set direction for our ITSM program, establish consistent and effective services management practices, and help teams make better use of the processes, data, and technology to support reliable IT service delivery.
As the service owner for Halo ITSM, you'll lead the continued development of the platform and its capabilities while building strong partnerships across ITS, Health Care Information Services, and the broader University. You'll also supervise and develop a team responsible for translating service needs into practical technical solutions.
Key Job Duties (not all inclusive):
  • Lead the University's ITSM program, establishing strategy, governance, standards, and a roadmap for continued maturity and improvement.
  • Serve as the service owner for the Halo ITSM platform, overseeing its administration, configuration, integrations, upgrades, and future capabilities.
  • Guide the design and improvement of core ITSM practices, including incident, service request, service catalog, configuration, and service monitoring/alerts.
  • Partner with IT leaders, service owners, and stakeholders to understand service needs, establish priorities, and drive adoption of consistent, customer-focused practices.
  • Develop and use key performance indicators (KPIs), service level agreements (SLAs), and service data to evaluate performance and identify trends/gaps.
  • Lead, monitor, and develop the ITSM team, setting priorities and fostering a service-oriented culture.

ITSM touches nearly every part of our IT organization. Done well, it makes services easier to understand and problems easier to resolve. In this role, you'll have the opportunity to move beyond maintaining individual processes and tools to helping build the structure that connects them.
If you enjoy bringing together people, processes, technology, and data to solve complex challenges, we'd like to hear from you.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University's commitment to creating a welcoming and respectful environment for all.
This position is not eligible for University sponsorship for employment authorization.
ITS values work life balance and strives to provide flexible work options where possible. This position is eligible for on-site or hybrid work arrangements within the state of Iowa, and will require a work arrangement form to be completed upon the start of employment. A minimum of 3-4 days in office per week will be expected. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location .
For a detailed job description, please email Melanie Bell at melanie-bell@uiowa.edu .
Qualifications
Qualifications:
Required Qualifications:
  • Bachelor's degree in a field relevant to the position, or an equivalent combination of education and additional related experience.
  • Experience (typically 5 years or more) in IT service management or IT operations.
  • Experience successfully supervising or leading a team.
  • Demonstrated experience administering or managing an ITSM platform.
  • Strong working knowledge of ITIL processes, including incident, problem, change, service request, and knowledge management.
  • Proven ability to manage multiple priorities, projects, and stakeholders simultaneously.
  • Excellent written and verbal communication skills, with the ability to present both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with experience using data to drive decisions.

Desirable Qualifications:
  • ITIL 4 Foundation certification or higher.
  • Experience with Halo ITSM platform administration and configuration.
  • Familiarity with enterprise integrations (e.g. Active Directory, Microsoft 365, monitoring tools.)
  • Project management experience.
  • Experience working in higher education.

Application Details:
In order to be considered, applicants must upload the following materials and mark them as "Relevant File" to the submission:
  • Resume
  • Cover letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu .
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.

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