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Itsm Program Manager Jobs in Berkeley, CA (NOW HIRING)

Interon IT Solutions

ServiceNow Program Manager

Oakland, CA · On-site

$71K - $79K/yr

... Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, Customer Service ... Define program scope, objectives, success criteria, roadmaps, timelines, budgets, and resource ...

Daikin

Inside Territory Sales Manager

Concord, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Strong abilities to educate and influence partners on HVAC products and programs * Possess ...

Daikin

Inside Territory Sales Manager

Concord, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Strong abilities to educate and influence partners on HVAC products and programs * Possess ...

Oomnitza

Product Owner (US Remote)

San Francisco, CA · Remote

$120K - $165K/yr

... Program Manager in an agile B2B SaaS environment. * Strong knowledge of agile and scrum ... SaaS platform and API integration experience is required. IT Asset Management, ITSM, or adjacent ...

Oomnitza

Product Owner (US Remote)

San Francisco, CA · On-site +1

$120K - $165K/yr

... Program Manager in an agile B2B SaaS environment. * Strong knowledge of agile and scrum ... SaaS platform and API integration experience is required. IT Asset Management, ITSM, or adjacent ...

Oomnitza

Product Owner (US Remote)

San Francisco, CA · Remote

$120K - $165K/yr

... Program Manager in an agile B2B SaaS environment. * Strong knowledge of agile and scrum ... SaaS platform and API integration experience is required. IT Asset Management, ITSM, or adjacent ...

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All JobsItsm Program JobsItsm Program Manager JobsItsm Program Manager Jobs in Berkeley, CA

Itsm Program Manager information

See Berkeley, CA salary details

$47.1K

$131.6K

$192.2K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in Berkeley, CA is $131,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,300.00 and $162,200.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities near Berkeley, CA are hiring for Itsm Program Manager jobs?

Cities near Berkeley, CA with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

ServiceNow Program Manager

Oakland, CA • On-site

Interon IT Solutions
See more jobs at Interon IT Solutionsexternal

$71K - $79K/yr

Contractor

Re-posted 26 days ago

Job description

#w2 Role
 
JD:
We are seeking an experienced ServiceNow Program Manager to lead the strategic planning, execution, and delivery of enterprise-wide ServiceNow programs. In this hybrid role (2 days onsite in Oakland), you will drive complex implementations, optimizations, and enhancements across IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, Customer Service Management, and other ServiceNow modules, ensuring alignment with business objectives, on-time delivery, and measurable value. Key Responsibilities • Lead end-to-end ServiceNow program lifecycle: initiation, planning, execution, monitoring, risk management, and closure for multiple concurrent projects. • Define program scope, objectives, success criteria, roadmaps, timelines, budgets, and resource plans in collaboration with business stakeholders, IT leadership, and vendors. • Manage cross-functional teams (developers, architects, business analysts, third-party integrators) using Agile/Scrum methodologies; facilitate sprint planning, stand-ups, demos, and retrospectives. • Oversee ServiceNow platform governance, change management, release coordination, and post-go-live support to ensure high adoption and minimal disruption. • Identify, track, and mitigate program risks/issues; escalate proactively to senior leadership. • Provide regular status reporting, dashboards, and executive-level updates on program health, milestones, ROI, and KPIs. • Partner with stakeholders to translate business needs into ServiceNow solutions; drive continuous improvement and platform maturity. • Manage vendor relationships (ServiceNow partners, integrators) and ensure compliance with contracts/SLAs. Required Qualifications • Bachelor’s degree in Computer Science, Information Systems, Business, or related field (Master’s preferred). • 7+ years of program/project management experience, with at least 5 years focused on ServiceNow implementations or administration. • Proven track record delivering large-scale ServiceNow programs (multi-module, enterprise-wide) on time and within budget. • Strong knowledge of ServiceNow platform capabilities, modules (ITSM, ITOM, CSM, HRSD, etc.), and best practices (Now Platform, Vancouver/Washington DC releases or later). • Experience with Agile/Scrum frameworks; PMP, CSM, SAFe, or ServiceNow Certified Implementation Specialist certification highly preferred. • Excellent stakeholder management, communication, and leadership skills; ability to influence without authority. • Proficiency in program tools: Jira, Confluence, ServiceNow PPM, Microsoft Project, or similar. Preferred Skills • Experience in hybrid cloud environments, integrations (e.g., APIs, MID Server, Integration Hub), and ServiceNow security/compliance. • Background in regulated industries (healthcare, finance, public sector) or Bay Area enterprises a plus. • Familiarity with DevOps practices and CI/CD for ServiceNow