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Itsm Program Manager Jobs in Berkeley, CA (NOW HIRING)

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Data Governance Analyst

Oakland, CA · On-site

$93K - $112K/yr

... management platforms (ServiceNow or equivalent ESM/ITSM tools). • Process Knowledge: Deep ... Learn more about the E-Verify program. We also consider for employment qualified applicants ...

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Itsm Program Manager information

See Berkeley, CA salary details

$47.1K

$131.6K

$192.2K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in Berkeley, CA is $131,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,300.00 and $162,200.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities near Berkeley, CA are hiring for Itsm Program Manager jobs?

Cities near Berkeley, CA with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Applications Developer II - ServiceNow

San Francisco, CA

Uber Technologies, Inc.
Ground Public Transportation • 10K+ employees
Learn more about Uber Technologies, Inc.external

Full-time

Retirement

Re-posted 24 days ago

Uber rating

6.8

Company rating: 6.8 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

Job description

About the Role

The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across ITSM, CMDB, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices.

We are seeking a ServiceNow Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber's broader technical ecosystem.

What the Candidate Will Need / Bonus Points

  • Platform Strategy: Evaluate business and technical requirements against ServiceNow platform capabilities and best practices, and design and deliver scalable ServiceNow solutions aligned to business needs, focusing on ITSM, workflow automation, integrations, and user experience
  • CI/CD & Platform DevOps: Design, implement, and support CI/CD pipelines for the ServiceNow platform, including source control integration, automated testing, update set and application lifecycle management, and promotion across environments in alignment with SDLC and governance standards.
  • Citizen Development & Governance: Enable and govern citizen development on the ServiceNow platform by establishing guardrails, reusable components, standards, and best practices, while mentoring non-professional developers to safely build workflows, apps, and automations without compromising platform integrity or performance
  • CMDB & Discovery: Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services
  • Now Assist & Automation: Integrate and configure Now Assist features - including AI-assisted workflows, chat summarization, and virtual agent enhancements.
  • Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
  • Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
  • Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
  • Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
  • Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.


---- Basic Qualifications ----

  • 6+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
  • Demonstrated ability to assess and enforce architectural governance, standards, and technical best practices with strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes) 
  • Hands-on experience with Now Assist technologies - generative AI workflows and skill kits on the Now Platform.
  • Deep understanding of ITSM modules (Incident, Request) and solid experience with CMDB configuration, including CSDM standards and asset management processes
  • Proven experience implementing CI/CD practices for ServiceNow, including source control, automated testing, update set and application lifecycle management, and environment promotion strategies
  • Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely
  • Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required
  • Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
  • Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
  • Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk analysis, documentation, and stakeholder communication in a production environment.


---- Preferred Qualifications ----

Preferred Qualifications
  • 6+ years of hands-on ServiceNow development experience delivering enterprise-scale solutions across ITSM, CMDB, workflow automation, and core platform capabilities, with strong adherence to architectural and development best practices.
  • Proven expertise in ServiceNow scripting and platform engineering (JavaScript, Glide API, Business Rules, Script Includes, UI components) with the ability to design scalable, maintainable solutions.
  • Demonstrated experience implementing CI/CD and DevOps practices for ServiceNow, including source control, automated testing, update set/application lifecycle management, and environment promotion.
  • Hands-on experience with Now Assist and generative AI features to enable intelligent automation, self-service, and agent productivity.
  • Strong background in integrations and platform governance, including REST/SOAP APIs, IntegrationHub, Flow Designer, CMDB/CSDM standards, and enabling citizen development through guardrails and reusable components.
~~ ~~

Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For San Francisco, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.


For Sunnyvale, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.


For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

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