Itsm Program Manager Jobs in California (NOW HIRING)

Description The Department: Silicon Valley Power (SVP) has proudly served the innovative community of Santa Clara since its inception on July 23, 1896. Over 125 years later, we remain dedicated to providing reliable electricity to our residents and the thriving high-tech sector. As a city-owned, not-for-profit electric utility, SVP offers exceptional customer service and competitive rates.

We uphold our commitment to sustainability by sourcing over 40% of our electricity from carbon-free renewable resources, including wind, solar, geothermal, and hydroelectric energy, while also capturing local methane gas for electricity production. At SVP, we are more than just a utility; we are dedicated partners in creating a sustainable future for Santa Clara. We empower our community with energy-efficient solutions while delivering safe, reliable, and affordable services.

Join us as we continue to drive innovation and champion sustainability for future generations. For more information about Silicon Valley Power, please visit the department website. Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Project Management Office Cybersecurity, Infrastructure, and Network Project Manager Infrastructure Systems Specialist Engineering The Position(s): Project Management Office The City of Santa Clara's Electric Department, Silicon Valley Power (SVP), is seeking an Electric Program Manager - PMO to establish, implement, and lead a Project Management Office within the Electric Technology Services Division.

The position will strengthen project and portfolio governance, capacity and resource management, performance reporting, and delivery standards across the Division's operational and project workstreams. A key focus of this role will be providing leadership with clear visibility into workload, priorities, available capacity, dependencies, commitments, and risks across both operational and project activities. Because the same technical resources support ongoing operations and project delivery, this visibility will inform decisions regarding prioritization, work sequencing, resource allocation, and the need for supplemental project resources or surge capacity to meet critical commitments.

The position will also help advance IT Service Management and ITIL-aligned practices. The ideal candidate will bring strong program, project, portfolio, and organizational change-management skills, along with the ability to collaborate effectively across technical and business teams. Desired Qualifications Demonstrated experience implementing project portfolio management practices, including demand intake, project prioritization, portfolio balancing, capacity planning, dependency management, benefits realization, and executive portfolio review processes.

Experience managing workload and capacity across both project and operational workstreams, including identifying resource constraints, balancing competing priorities, sequencing work, and determining when supplemental or surge resources are needed. Knowledge of ITIL 4 and practical experience implementing or improving IT Service Management (ITSM) processes in an operational technology, information technology, utility, government, or other critical-service environment. Experience with ServiceNow ITSM or a comparable ITSM platform is highly desirable.

Experience establishing measurable service-delivery and project-performance metrics, including project health indicators, schedule and budget variance, resource utilization, service-level performance, incident trends, change success rates, customer satisfaction, and benefits realization. Cybersecurity, Infrastructure, and Network Project Manager The position will report to the Systems Support Division within SVP. The Electric Program Manager (Cybersecurity, Infrastructure and Network Project Manager) will serve as a hands-on technical project manager responsible for planning, coordinating, and driving cybersecurity, infrastructure, and network projects that support SVP's modernization of systems and processes.

This position requires a technical project manager who can work effectively with network engineers, cybersecurity professionals, system administrators, infrastructure architects, vendors, consultants, and utility operations personnel. The successful candidate should have sufficient technical depth to understand infrastructure and security designs, identify technical dependencies and risks, facilitate technical decisions, challenge assumptions when appropriate, and drive implementation through completion. Infrastructure Systems Specialist The position will report to the Systems Support Division within SVP.

The Electric Program Manager (Infrastructure Server Specialist) will serve as a hands-on senior server and infrastructure administrator, leading the administration, security, troubleshooting, and modernization of SVP's Windows Server, Active Directory, VMware, Hyper-V, enterprise storage/SAN, compute, backup/recovery, and core infrastructure services. Engineering This position will manage portfolio of capital improvement projects that can include new substations, transmission and distribution lines, reconstruction, expansion of existing substations and transmission lines and distribution systems. This position requires hands-on working knowledge of the project management lifecycle, including not limited to initiating, planning, executing, monitoring, and closeout of projects.

This position may also manage staff such as but not limited to Senior Electric Utility Engineers, Electric Utility Engineers, interns, electric estimators and designers related to the planning, operation and maintenance of distribution and transmission facilities and SVP's third-party overhead pole contact program. The candidate will also assist in the development of budget, standards and specifications, contracts, and training programs. This position will administer procurement contracts, public work contracts and other related contracts related to Capital improvements projects, design, construction, operation, and maintenance of utility projects including electric transmission and distribution facilities and other electrical infrastructure.

This position may stand in for the Electric Division manager of Engineering during times of absence. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. Additional Information: Applications must be filled out completely (e.g

do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered

Application packets may be submitted online through the "Apply Now" feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW

APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES. The annual salary range for this position is $195,600.60 - $253,113.96. This position may be filled at or near the minimum of the salary range

Typical Duties Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Education Requirements: Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field Minimum Experience Requirements: Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, Acceptable Substitution: For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years.

Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. License/Certifications: Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. Desirable Qualifications: An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable.

When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable.

When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks.

May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities.

If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.