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Itsm Program Manager Jobs in North Carolina (NOW HIRING)

Fulcrum Digital Inc.

Technical Program Manager

Charlotte, NC · On-site

$126K - $163K/yr

Program & Project Management: * Plan, execute, and monitor multiple technical programs and projects ... Familiarity with ITIL/ ITSM and project management tools. * AZ-305 certification is required.

TEKsystems

Release Manager

Charlotte, NC · Hybrid

$65 - $70/hr

... change" tools such as ITSM BMC Remedy or ServiceNow (Tasks, Configuration Item management ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

TEKsystems

Release Manager

Charlotte, NC · Hybrid

$65 - $70/hr

... change" tools such as ITSM BMC Remedy or ServiceNow (Tasks, Configuration Item management ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

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Itsm Program Manager information

See North Carolina salary details

$35K

$97.7K

$142.7K

How much do itsm program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itsm program manager in North Carolina is $97,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $120,400.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

Itsm Program Manager jobs near you

Technical Program Manager

Charlotte, NC • On-site

Fulcrum Digital Inc.
IT Services • 1 - 5K employees
Learn more about Fulcrum Digital Inc.external

$126K - $163K/yr

Contractor

Re-posted 16 days ago

Job description

Job Description

Key Responsibilities:

  • Program & Project Management:
    • Plan, execute, and monitor multiple technical programs and projects across teams.
    • Define scope, goals, and deliverables while managing risks, dependencies, and constraints.
    • Ensure adherence to Agile, Scrum, or SAFe methodologies for efficient execution.
       
  • Cloud & Platform Expertise:
    • Lead initiatives involving Microsoft Azure, ensuring best practices for cloud architecture, security, and governance.
    • Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts. 
    • Strong knowledge of ServiceNow implementation.
    • Familiarity with ITIL/ ITSM and project management tools.
    • AZ-305 certification is required.
    • Experience with Infrastructure-as-Code (IaC) tools such as Terraform.
       
  • Stakeholder & Communication Management:
    • Act as a bridge between business, development, and operations teams.
    • Communicate project updates, risks, and resolutions effectively to leadership and stakeholders.
    • Work closely with engineers, architects, and product managers to drive technical excellence
       
  • Process Improvement & Governance:
    • Define KPIs and metrics to track progress and success.
    • Establish and improve operational processes using ITIL best practices and automation through ServiceNow.
    • Optimize cloud cost management and resource utilization on Azure

Requirements

  • Experience: preferably 11-15 years in IT with at least 5+ years in Technical Program Management or Project Management role for Azure-based projects.
  • Cloud Expertise: Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts.
  • ServiceNow Expertise: Familiarity with ITIL/ ITSM and project management tools.
  • Technical Understanding: Experience with  DevOps  principles and tools in an Azure environment, including  Azure DevOps ,  CI/CD pipelines , and  automation frameworks.
  • Tools & Technologies: Azure DevOps, ITIL frameworks, and relevant cloud & ITSM tools.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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