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Itsm Program Manager Jobs in Pittsburgh, PA (NOW HIRING)

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including ... B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including ... B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior ...

Vision IT

ServiceNow Developer

West Mifflin, PA · On-site

$50.25 - $69/hr

Maintain development tracking logs to support lifecycle management, auditability, and program ... Experience with ServiceNow ITSM, ITOM, workflow, service catalog, and/or custom applications.

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

Hands on experience with ServiceNow or an equivalent ITSM platform. Knowledge of ITIL based ... programs, and generous paid time off exceeding local requirements. Some job boards have started ...

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

Hands on experience with ServiceNow or an equivalent ITSM platform. Knowledge of ITIL based ... programs, and generous paid time off exceeding local requirements. Some job boards have started ...

CYNET SYSTEMS

Field Support Technician

Wexford, PA · On-site

$20 - $25/hr

ServiceNow. * ITSM. * Asset Management. * Smart Hands. * Cable Patching. * IMAC Services ... Employee Assistance Program (EAP) * Career Growth and Professional Development Opportunities ...

CYNET SYSTEMS

Field Support Technician

Canonsburg, PA · On-site

$20 - $25/hr

ITSM Tools. * IMAC. * Hardware Troubleshooting. * Asset Management. * Smart Hands Support ... Employee Assistance Program (EAP) * Career Growth and Professional Development Opportunities ...

CYNET SYSTEMS

Field Support Technician

Pittsburgh, PA · On-site

$20 - $25/hr

ITSM. * IMAC. * Asset Management. * Hardware Troubleshooting. Qualification And Education ... Employee Assistance Program (EAP) * Career Growth and Professional Development Opportunities ...

CYNET SYSTEMS

Field Support Technician

Monroeville, PA · On-site

$20 - $25/hr

ITSM. * Asset Management. * IMAC. * Smart Hands Support. Qualification And Education: * 4+ years of ... Employee Assistance Program (EAP) * Career Growth and Professional Development Opportunities ...

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All JobsItsm Program JobsItsm Program Manager JobsItsm Program Manager Jobs in Pittsburgh, PA

Itsm Program Manager information

See Pittsburgh, PA salary details

$37.4K

$104.3K

$152.4K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in Pittsburgh, PA is $104,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $128,600.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

Itsm Program Manager jobs near you
Infographic showing various Itsm Program Manager job openings in Pittsburgh, PA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $104,324 per year, or $50.2 per hour.

Enterprise Infrastructure Patch and Security Engineer

Cranberry Township, PA • On-site

Fire Fighter Sales & Service Co.
Fire Protection • 11 - 50 employees
Learn more about Fire Fighter Sales & Service Co.external

$137K/yr

Full-time

Re-posted 27 days ago

Job description

Purpose of this role
Reduce security risk and maintain patch compliance across Infrastructure Services using approved tooling and processes (Windows Server, Enterprise Linux, cloud/onprem, network devices, and assets in scope).
What You’ll Do

  • Own Security Remediation Program management aligned to Security’s findings (Critical/High/Medium).
  • Plan, schedule, and execute monthly OS patching (Windows/Linux) with canaries, maintenance windows, and rollback.
  • Run zero-day/outofband patching with expedited assessment and change controls.
  • Deliver extended remediations (cipher/protocol, file rights, 3rdparty updates) and coordinate vendor engagement.
  • Operate tooling: MECM/SCCM, Ansible, Rapid7, Ivanti ITSM, Cisco DNA, Panorama, Venafi; perform manual deployments where required.
  • Manage quarterly component updates and certificate lifecycle (PKI/DigiCert), including selfsigned to PKI migration feasibility.
  • Publish compliance reports, audit artifacts, and governance updates; chair weekly Security–Infrastructure standups.


What You’ll Bring

  • 5+ years in infrastructure security/patch management across Windows Server & Enterprise Linux (RHEL/others).
  • Handson experience with MECM/SCCM, Ansible, Rapid7, Ivanti ITSM, Cisco DNA, Panorama, Venafi/PKI.
  • Strong ITIL change & incident management, CMDB updates, compliance reporting.
  • Scripting skills (PowerShell/Bash/Python), canary strategies, rollback procedures.
  • Nicetohave: ITIL v4, Security+, RHCSA/RHCE, Microsoft Certified, CCNA/CCNP, GIAC/GVM.

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