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Itsm Program Manager Jobs in Texas (NOW HIRING)

Akima, LLC

Program Manager

San Antonio, TX · On-site

The Program/Contract Manager serves as the contractor's authorized operational lead for the DHA ... Experience managing ITSM-based operations, including incident, problem, change, request, asset ...

DTCC

Principal Program Manager

Coppell, TX · On-site

$58K - $64K/yr

This role is accountable for end-to-end program delivery, overseeing large, cross-functional initiatives that integrate ITAM, CMDB, ITSM, and asset lifecycle processes-ensuring alignment to ...

Akima, LLC

$103K - $103K/yr

Responsibilities Program and Contract Management * Provide overall leadership, management, and ... Knowledge of Army ITSM, configuration management, and change management processes. * Familiarity ...

Akima

$103K - $103K/yr

Responsibilities Program and Contract Management * Provide overall leadership, management, and ... Knowledge of Army ITSM, configuration management, and change management processes. * Familiarity ...

Govcio LLC

ServiceNow Developer

San Antonio, TX · On-site

$100K - $130K/yr

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our ...

Govcio LLC

ServiceNow Developer

San Antonio, TX · On-site

$100K - $130K/yr

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our ...

Govcio LLC

ServiceNow Developer

San Antonio, TX · On-site

$100K - $130K/yr

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our ...

Govcio LLC

ServiceNow Developer

San Antonio, TX · On-site

$100K - $130K/yr

Learn about our Deployable Communications Team Responsibilities The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program ...

Govcio LLC

ServiceNow Developer

San Antonio, TX · On-site

$100K - $130K/yr

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our ...

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Itsm Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do itsm program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itsm program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities in Texas are hiring for Itsm Program Manager jobs?

Cities in Texas with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Technical Project Manager (Remote Position)

Dallas, TX • On-site, Remote

Rootshell Enterprise Technologies, Inc.
11 - 50 employees
Learn more about Rootshell Enterprise Technologies, Inc.external

Full-time

Re-posted 24 days ago

Job description

Hello All,
Greetings from Rootshell Inc,
One of our client is looking for Technical Project Manager, Please go thorugh the requirement and let me know your interest.
Job Title: Technology Project Manager III
Location: Remote
Duration: Long Term,
Duties: Duties : Helps program manage and coordinate enterprise wide ITSM program across business channels. Scope of work includes program, process, and operational management for all workstreams like incident, change, problem, knowledge, and self-service. Track and help drive KPIs and critical success factors for the program.
Responsibilities: Help the ITSM team to plan, execute and coordinate processes and activities supporting Global ITSM transformation
End-to-end Program Management of multiple initiatives across Equinix Technology teams and other groups Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost Lead discussions and communicating regularly with senior leadership on program status and escalations Develop delivery roadmaps that align strategic business objectives with ITSM delivery plans Oversight of program performance and ensure compliance with management and information security policies Work with virtual teams located in different time zones and with differing cultures
Skills: SKILLS:
Outstanding communication and presentation skills (written and verbal) to all levels of an organization Strong facilitation skills (requirements sessions, design meetings, progress and status meetings Organizational skills and time management skills to keep projects on track to the finish Proven ability and experience in executing strategic asset management processes successfully Strong vendor management and negotiation skills Analytical, computer, problem-solving skills
Thanks & Regards,
Satish Kesap

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