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Itsm Program Manager Jobs in Texas (NOW HIRING)

Jade Global

Manager - Client Services

Irving, TX · On-site

$123K/yr

... ITSM, ITBM, HRSD, CSM, and ServiceNow SAFe and Agile Project Management, ensuring alignment with ... Own test planning, estimation, and QA resource allocation across multi-program initiatives ...

Jade Global

Manager - Client Services

Irving, TX · On-site

$123K/yr

... ITSM, ITBM, HRSD, CSM, and ServiceNow SAFe and Agile Project Management, ensuring alignment with ... Own test planning, estimation, and QA resource allocation across multi-program initiatives ...

G-3 Chickadee

SAP Manager

Houston, TX · On-site

... ITIL/ITSM-compliant support structures and SLAs. * Continuous Optimization: Monitor system ... Proven experience managing SAP programs, driving organizational change management, and operating in ...

Aven Hospitality

Manager, NOC Operations

Dallas, TX · On-site

$84K - $113K/yr

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management ... Exposure to large-scale cloud transformation or carve-out programs* Familiarity with tools such as ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management ... Exposure to large-scale cloud transformation or carve-out programs * Familiarity with tools such as ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management ... Exposure to large-scale cloud transformation or carve-out programs * Familiarity with tools such as ...

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Itsm Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do itsm program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itsm program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities in Texas are hiring for Itsm Program Manager jobs?

Cities in Texas with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Senior BMC Helix Consultant

Houston, TX • On-site

Beth Page tech
See more jobs at Beth Page techexternal

Contractor

Re-posted 26 days ago

Job description

Title : Senior BMC Helix Consultant
Location : Houston, TX (Onsite)
Duration : 12 Months 
 

Job Description:

  • We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions.
  • This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System.
  • This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.

 Responsibilities:

  • Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.
  • Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
  • Lead architecture, configuration, and deployment of BMC Helix solutions.
  • Design and implement integrations with enterprise systems (e.g., identity management, service desks).
  • Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).
  • Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.
  • Develop custom utilities and enhancements to extend BMC Helix capabilities.
  • Provide mentorship and knowledge transfer to internal teams.
  • Participate in beta testing, early access programs, and community engagement initiatives.

 Qualifications Experience:

  • 3+ years of BMC Helix/Remedy development experience.
  • 5+ years of hands-on experience with BMC Remedy/Helix platforms.
  • Proven track record in enterprise ITSM implementations and integrations.
  • Helix Digital Workplace Advanced 20.x and greater.
  • Helix Digital Workplace Catalog 19.x and greater.
  • Helix ITSM 19.x (Professional) and greater.

Technical Skills:

  • Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.
  • Experience with BMC Digital Workplace and Business Workflows.
  • Proficiency in troubleshooting across application, database, and infrastructure layers.

Other:

  • Strong understanding of ITIL processes and service management best practices.
  • Excellent communication, documentation, and stakeholder engagement skills.
  • Ability to work well within a team.

Preferred

  • Experience with BMC Innovation Studio.
  • Familiarity with BMC Remedy ITSM integrations.
  • REST API Experience is a big plus.