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Itsm Program Manager Jobs in Texas (NOW HIRING)

Prime Data Centers

IT Operations Manager

Dallas, TX · On-site

Own IT service delivery outcomes in ITSM -- SLA performance, queue health, escalation paths ... Own the patching and vulnerability remediation program for servers and critical endpoints, backup ...

Prime Data Centers

IT Operations Manager

Dallas, TX · On-site

Own IT service delivery outcomes in ITSM - SLA performance, queue health, escalation paths ... Own the patching and vulnerability remediation program for servers and critical endpoints, backup ...

Prime-Data-Centers

IT Operations Manager

Dallas, TX · On-site

Own IT service delivery outcomes in ITSM -- SLA performance, queue health, escalation paths ... Own the patching and vulnerability remediation program for servers and critical endpoints, backup ...

krg technology inc

Remedy developer

Dallas, TX · On-site

Experience in Installation of ARS, Atrium Core, ITSM, SRM and SLM. Good Knowledge on CMDB. ITIL ... with knowledge sharing across the program. Performs ITSM Remedy installation, testing and ...

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All JobsItsm Program JobsItsm Program Manager JobsItsm Program Manager Jobs in Texas

Itsm Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities in Texas are hiring for Itsm Program Manager jobs?

Cities in Texas with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Technology Lead - Splunk (ITSM)

Plano, TX • On-site

Avance Consulting Services
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Avance Consulting Servicesexternal

Full-time

Re-posted 14 days ago

Job description

Job Description

Hi,
I hope you are doing good.
I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further.
Role: Technology Lead - Splunk (ITSM)
Duration: Full TIme
Location: Plano, TX
Qualifications
Basic
Bachelor's degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education
At least 4 years of experience with Information Technology.
Preferred
At least 3 years of experience with IT Services Management program
At least 2 years of exposure to monitoring tools, reading logs.
Knowlege of Splunk, Introscope, etc a plus.
Strong diagnostic and analytical abilities
Proficient with Microsoft Office tools (Outlook, Communicator, Word, Excel, and SharePoint)
Metric tracking experience
Able to create documentation
Process Improvement experience

Qualifications

Bachelor's degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education

Additional Information

All your information will be kept confidential according to EEO guidelines.

Avance Consulting logo

About Avance Consulting

Sourced by ZipRecruiter

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Somerset , NJ, US

Year founded

2007

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