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Itsm Program Manager Jobs in Jonesboro, GA (NOW HIRING)

Piedmont Healthcare Inc.

ITSM Developer

Atlanta, GA · On-site

$51.50 - $71/hr

Our wellness programs and comprehensive total benefits and rewards will meet your needs for today ... Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required * Experience ...

Piedmont Healthcare Inc.

ITSM Developer

Atlanta, GA · On-site

$51.50 - $71/hr

Our wellness programs and comprehensive total benefits and rewards will meet your needs for today ... Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required * Experience ...

New

Piedmont Healthcare Inc.

ITSM Developer

Atlanta, GA · On-site

$51.50 - $71/hr

Our wellness programs and comprehensive total benefits and rewards will meet your needs for today ... Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required * Experience ...

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

... management, and security operations. * Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program. Qualifications:

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

... management, and security operations. * Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program. Qualifications:

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

... management, and security operations. * Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program. Qualifications

SysAid Technologies

Channel Account Manager

Atlanta, GA · On-site +1

... ITSM in the Gartner 2025 Magic Quadrant, with AI built into the core, not bolted on. The program is ... ITSM or IT management familiarity is a strong advantage, not a requirement * You operate this way

AT and T

Principal System Engineering - SRE

Atlanta, GA · On-site

$155K - $261K/yr

Modern Enterprise Release Management/Change Management and ITSM Preferred: * BS/BA in Computer ... Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days ...

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Itsm Program Manager information

See Jonesboro, GA salary details

$36K

$100.5K

$146.8K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in Jonesboro, GA is $100,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $123,900.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

Itsm Program Manager jobs near you
Infographic showing various Itsm Program Manager job openings in Jonesboro, GA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,472 per year, or $48.3 per hour.

ITSM Developer

Atlanta, GA • On-site

Piedmont Healthcare Inc.
Health Care and Social Assistance • 10K+ employees
Learn more about Piedmont Healthcare Inc.external

$51.50 - $71/hr

Full-time

Posted 4 days ago

Piedmont Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 469 frontline employees who took The Breakroom Quiz

Job description

Overview
At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
FreshService/Freshworks experience strongly preferred
Responsibilities
This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.
Qualifications
Education
  • Bachelor's Degree in Computer Science, Information Technology, or a related field. Required or
  • In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required

Work Experience
  • 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
  • Proficiency in JavaScript, GlideScript, ITSM APIs. Required
  • Experience with ITSM processes and Service Portal development. Required
  • Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
  • Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required

Licenses and Certifications
  • ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required
  • Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Business Unit : Company Name
Piedmont Healthcare Corporate

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