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Itsm Program Manager Jobs in Georgia (NOW HIRING)

Abacus Solutions Group

Senior Program Manager

Brunswick, GA · On-site

$104K - $105K/yr

Program Leadership: * Lead and direct a team of employees supporting FLETC's mission across ... Demonstrated success in implementing IT service management (ITSM) practices. * Proven track record ...

Piedmont Healthcare Inc.

ITSM Developer

Atlanta, GA · On-site

$51.50 - $71/hr

Our wellness programs and comprehensive total benefits and rewards will meet your needs for today ... Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required * Experience ...

New

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

... management, and security operations. * Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program. Qualifications:

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

... management, and security operations. * Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program. Qualifications:

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

... management, and security operations. * Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program. Qualifications

Flight Centre Travel Group (usa) Inc

You'll own, design, standardise, and continuously improve key ITSM processes, ensuring consistent ... Support and Employee Assistance Program for staff and family Social:Regular awards nights, social ...

SysAid Technologies

Channel Account Manager

Atlanta, GA · On-site +1

... ITSM in the Gartner 2025 Magic Quadrant, with AI built into the core, not bolted on. The program is ... ITSM or IT management familiarity is a strong advantage, not a requirement * You operate this way

Cognizant

Senior ServiceNow Developer

Atlanta, GA · On-site

$110K - $125K/yr

Design, develop, and maintain ServiceNow solutions across ITSM, Service Catalog, CMDB, and workflow ... This position is also eligible for Cognizant's discretionary annual incentive program, based on ...

AT and T

Principal System Engineering - SRE

Atlanta, GA · On-site

$155K - $261K/yr

Modern Enterprise Release Management/Change Management and ITSM Preferred: * BS/BA in Computer ... Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days ...

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Itsm Program Manager information

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities in Georgia are hiring for Itsm Program Manager jobs?

Cities in Georgia with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Senior Program Manager

Brunswick, GA • On-site

Abacus Solutions Group
See more jobs at Abacus Solutions Groupexternal

$104K - $105K/yr

Full-time

Re-posted 9 days ago

Job description

We are seeking an experienced Senior Program Manager to lead and oversee the successful execution of our Enterprise IT Support Services contract with the Federal Law Enforcement Training Centers (FLETC). The ideal candidate will ensure that program operations, maintenance, implementation, service requests, incident resolutions, and overall contract performance align with FLETC's mission and federal regulations. This role requires a dynamic leader who can coordinate diverse teams, manage complex projects, and foster strong customer relationships in a rapidly evolving technical environment.
Key Responsibilities:
  • Program Leadership:
  • Lead and direct a team of employees supporting FLETC's mission across multiple locations.
  • Serve as the primary point of contact for the customer, ensuring clear communication and accountability for program deliverables.
  • Provide onsite leadership and direction, fostering a customer-centric approach.
  • Program Management:
  • Develop and manage comprehensive program plans, including scope, work breakdown structures, schedules, risk assessments, budgets, and deliverables.
  • Ensure alignment of program objectives with the statement of work and organizational goals.
  • Monitor and control all aspects of program execution, adjusting as necessary to meet performance metrics and service level agreements (SLAs).
  • Facilitate the creation and execution of special project plans, release and deployment strategies, fielding schedules, and resource management.
  • Team Development:
  • Recruit, train, and assign staff to program tasks, ensuring all team members maintain necessary IT skills and certifications.
  • Mentor and guide team members to achieve their project goals and professional potential.
  • Foster a collaborative and high-performing team environment.
  • Customer Engagement:
  • Build and maintain strong relationships with program sponsors, customers, and stakeholders.
  • Communicate ongoing changes in tasks, goals, or performance metrics to both government customers and corporate leadership.
  • Actively engage in client meetings, contract negotiations, and the development of requirements and specifications.
  • Risk and Issue Management:
  • Identify potential risks and issues, developing mitigation strategies to address them proactively.
  • Escalate critical risks and issues appropriately to ensure timely resolution and customer satisfaction.
  • Process Improvement:
  • Establish and maintain repositories for project management life cycles, system development life cycle artifacts, policies, processes, requirements, and test results.
  • Promote the advancement of IT service management practices across the enterprise.
  • Implement enhancements in methodologies and processes to improve performance and efficiency.
  • Compliance and Security:
  • Ensure all products and services comply with current information security standards, including CISA, FISMA, NIST, FIPS, and Executive Orders.
  • Oversee comprehensive life cycle cost studies, budget formulation, acquisition management, and performance optimization for systems, networks, and application development.

Requirements
  • U.S. Citizenship is required.
  • Extensive experience in senior-level program management within an IT environment.
  • Proven ability to lead and manage teams in a dynamically diverse technical setting.
  • Strong understanding of federal IT project management, including life cycle processes and system development methodologies.
  • Experience with budgeting, cost management, and resource allocation.
  • Familiarity with developing and managing service level agreements (SLAs) and performance metrics.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with government officials and corporate leadership.
  • Knowledge of compliance standards such as CISA, FISMA, NIST, and FIPS.

Preferred Qualifications:
  • Project Management Professional (PMP) Certification is highly preferred.
  • Experience working with federal law enforcement or training organizations.
  • Demonstrated success in implementing IT service management (ITSM) practices.
  • Proven track record in risk management and mitigation strategies.
  • Strong background in process improvement and performance enhancement initiatives.

Note: This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the role.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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