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Itsm Program Manager Jobs in Georgia (NOW HIRING)

DMI

Junior/ Mid-Level Configuration Manager

Atlanta, GA · On-site

$162K/yr

... ITSM platforms. * Familiarity with ITIL Configuration and Change Management processes. * Strong ... Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several ...

Roberthalf

Digital Identity Manager

Atlanta, GA · On-site +1

... ITSM tools, and business applications. * Ability to support Saviynt technical design activities ... centered programs. * Experience with related identity technologies such as SailPoint, Veza ...

DMI

Junior/ Mid-Level Configuration Manager

Atlanta, GA · On-site

$150K - $162K/yr

... ITSM platforms. * Familiarity with ITIL Configuration and Change Management processes. * Strong ... Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several ...

Deloitte

Senior Manager - ServiceNow

Atlanta, GA · On-site

... ITSM, ITAM, CMDB, and automation workflows. * Drive continuous improvement by applying industry ... The team Our Cyber Strategy & Transformation offering develops and transforms cyber programs in ...

Deloitte

Senior Manager - ServiceNow

Atlanta, GA · On-site

... ITSM, ITAM, CMDB, and automation workflows. * Drive continuous improvement by applying industry ... The team Our Cyber Strategy & Transformation offering develops and transforms cyber programs in ...

Oracle Defunct

Senior Data Center Operator I

Atlanta, GA · On-site

$101K - $138K/yr

Partner with technicians, engineers, program managers, and SMEs to capture institutional knowledge ... Apply ITSM disciplines; ITIL experience preferred. * Support new region builds and expansions ...

Fetch Staffing Solutions

IT Generalist

Conyers, GA · On-site

$23 - $25/hr

... management information system user support on a continuing basis either by phone or site visit for ... May also develop and conduct training programs for software/hardware users. Responsible for day-to ...

HireITPeople

Senior Dynatrace Engineer

Atlanta, GA · On-site

This is for the INET Program. Monitoring & Observability: Dynatrace Configure, maintain, and ... Support integration of monitoring tools with IT Service Management (ITSM) platforms. Requirements:

Ogletree Deakins

Site Support Specialist

Atlanta, GA · On-site

Document problem description and resolution using ITSM system. Participate in ticket creation ... Document Management System support experience a plus * SCCM experience a plus * Mobile Device ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Document and track all incidents in CDC's ITSM platform (e.g., ServiceNow), including details like ...

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Itsm Program Manager information

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities in Georgia are hiring for Itsm Program Manager jobs?

Cities in Georgia with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Junior/ Mid-Level Configuration Manager

Atlanta, GA • On-site

DMI
See more jobs at DMIexternal

$162K/yr

Other

Medical, Life, Retirement

Re-posted 7 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI is seeking a Junior/ Mid-Level Configuration Manager to maintain the integrity and accuracy of enterprise configuration information across an IT environment. This role supports Configuration Management Database (CMDB) administration, asset relationships, and configuration control activities to improve service delivery, operational visibility, and change management effectiveness.
Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate, compliant, and aligned with ITIL best practices.
Duties and Responsibilities:
  • Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.
  • Perform routine audits and validation of configuration data to ensure completeness and accuracy.
  • Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
  • Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
  • Collaborate with technical teams to document infrastructure, application, and service dependencies.
  • Monitor CMDB health and recommend improvements to data quality and governance.
  • Support configuration audits, compliance reviews, and reporting activities.
  • Maintain configuration documentation, standards, and operating procedures.
  • Participate in process improvement initiatives that strengthen Configuration Management practices.
  • Ensure activities comply with ITIL processes and organizational policies.

Qualifications
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3-5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
  • Experience working with ServiceNow CMDB or comparable ITSM platforms.
  • Familiarity with ITIL Configuration and Change Management processes.
  • Strong analytical, documentation, and organizational skills.
  • Ability to work effectively within cross-functional technical teams.

Required Skills & Certifications:
  • Experience supporting Federal IT environments.
  • ITIL Foundation Certification.
  • Familiarity with software and hardware asset management.
  • Experience supporting enterprise infrastructure environments.

Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No physical requirements needed for this position
Location: Atlanta, Georgia
Minimum Salary Rate
$150,011.50
Median Salary Rate
$162,594.50
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
  • Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
  • Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
  • Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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