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Itsm Program Manager Jobs (NOW HIRING)

JCD STAFFING LLC

Program Manager

Washington, DC · On-site

The Program Manager will hold a key leadership role, spearheading the successful delivery of ... Adeptness with ITSM platforms, particularly ServiceNow. * Experience in managing communications and ...

Quantum Sky

Deputy Program Manager

Arlington, VA · On-site

$150K - $175K/yr

Reporting to the Program Manager, this role supports the Program Manager with day-to-day ... Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition ...

Quantum Sky

Deputy Program Manager

Arlington, VA · On-site

$133K/yr

Reporting to the Program Manager, this role supports the Program Manager with day-to-day ... Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition ...

Quantum Sky

Deputy Program Manager

Arlington, VA · On-site

$133K/yr

Reporting to the Program Manager, this role supports the Program Manager with day-to-day ... Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition ...

Quantum Sky

Deputy Program Manager

Arlington, VA · On-site

$134K/yr

Reporting to the Program Manager, this role supports the Program Manager with day-to-day ... Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition ...

Jazz Solutions, Inc

Program Manager

Rockville, MD · On-site

The Program Manager (PM) will serve as the senior management lead and primary point of ... Splunk, ServiceNow/ITSM, FISMA/RMF, and high-availability/disaster-recovery operations. • ...

Jazz Solutions Inc

Program Manager

Rockville, MD · On-site

The Program Manager (PM) will serve as the senior management lead and primary point of ... Splunk, ServiceNow/ITSM, FISMA/RMF, and high-availability/disaster-recovery operations.

Jazz Solutions Inc

Program Manager

Rockville, MD · Hybrid

The Program Manager (PM) will serve as the senior management lead and primary point of ... Splunk, ServiceNow/ITSM, FISMA/RMF, and high- availability/disaster -recovery operations.

Inserso

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting ... Experience using ITSM systems, such as ServiceNow. * Experience supporting Department of Homeland ...

Inserso

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting ... Experience using ITSM systems, such as ServiceNow. * Experience supporting Department of Homeland ...

Inserso Corporation

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting ... Experience using ITSM systems, such as ServiceNow. * Experience supporting Department of Homeland ...

XLA

Program Manager

Washington, DC · On-site

Strong background in ITSM platforms; BMC Helix (Remedy) strongly preferred * Experience with SLA management, KPI reporting, and quality assurance programs * Familiarity with endpoint management tools ...

Quantum Sky

Program Manager

Arlington, VA · On-site

Embed IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices throughout ... Drive robust program governance through quarterly business reviews (QBRs), program management ...

Quantum Sky

Program Manager

Arlington, VA · On-site

$175K - $225K/yr

Embed IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices throughout ... Drive robust program governance through quarterly business reviews (QBRs), program management ...

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Itsm Program Manager information

See salary details

$38.5K

$107.5K

$157K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities are hiring for Itsm Program Manager jobs?

Cities with the most Itsm Program Manager job openings:

What states have the most Itsm Program Manager jobs?

States with the most job openings for Itsm Program Manager jobs include:

What are popular job titles related to Itsm Program Manager jobs?

For Itsm Program Manager jobs, the most frequently searched job titles are:

Itsm Program Manager jobs near you

Program Manager

Washington, DC • On-site

JCD STAFFING LLC
11 - 50 employees
Learn more about JCD STAFFING LLCexternal

Other

Posted 9 days ago

Key responsibilities

  • Direct and oversee the project management team to ensure seamless execution and timely completion of projects.

  • Interface regularly with government enterprise leads, providing comprehensive weekly reports on incident resolution and task progress.

  • Administer the integration of technology and business solutions, aligning with Enterprise Infrastructure Support Services guidelines.

Job description

This is contingent upon award. However, this contract is due to be awarded by the end of this month with anticipated start dates as early as the second week of March. This will be a years long project. There may be SOME remote work allowed but you should be comfortable working onsite at the DoJ customer location.

Job Description

The Program Manager will hold a key leadership role, spearheading the successful delivery of project management services within the organization. By fostering a collaborative environment, the Program Manager is integral in developing strategies that drive project excellence across technical domains. Leveraging a broad spectrum of industry knowledge, the Program Manager will navigate complex challenges and deploy innovative solutions that align with client objectives. Reporting to the Executive Officer for Information Technology, the individual in this position must demonstrate a formidable combination of managerial acumen, technical expertise, and the capacity to sustain a proactive dialogue with government leads.

Note: These positions are contingent on contract award.

Requirements
  • U.S. citizenship is required.
  • Candidate must possess Public Trust
  • This position requires onsite at designated DOJ locations
Qualifications and Experience
  • Bachelor's Degree with 12 years' related experience or a Master's Degree with 10 years' related experience.
  • Proven experience in leading high-level project management initiatives.
  • Exceptional leadership skills with a history of managing cross-functional teams.
  • Strong analytical and decision-making capabilities.
  • Effective organizational talents, capable of handling multiple projects simultaneously.
  • Proficient in communication, with an ability to convey complex concepts to a diverse audience.
  • Expert comprehension of technical and enterprise information system frameworks.
  • Initiative to remain updated with the latest industry trends and technological advancements.
  • Comfortable working both autonomously and in a team environment. Familiarity with the following is a plus:
  • ITIL, PMP, or similar certifications.
  • History of collaboration with the Department of Justice.
  • Involvement in IT operations, especially relating to service orchestration and cloud migration.
  • Adeptness with ITSM platforms, particularly ServiceNow.
  • Experience in managing communications and compliance processes in alignment with Federal Records Management protocols.
Responsibilities
  • Direct and oversee the project management team to ensure seamless execution and timely completion of projects.
  • Interface regularly with government enterprise leads, providing comprehensive weekly reports on incident resolution and task progress.
  • Administer the integration of technology and business solutions, aligning with Enterprise Infrastructure Support Services guidelines.
  • Conduct high-level risk assessments for operational and project-based activities, advising OIT leadership on potential mitigations.
  • Foster the adoption and optimization of advanced project management tools, such as OIT's ServiceNow, to streamline resource allocation.
  • Ensure robust documentation and communication strategies are in place, utilizing platforms like EOIR's SharePoint or equivalent government-approved systems.
  • Provide mentorship and set performance benchmarks for project management staff, encouraging a culture of continuous improvement.
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