Itsm Program Manager Jobs in Ohio (NOW HIRING)

Igniters operate in the world's most demanding environment. Igniters are self-motivated, mission-driven, and relentless in solving the Warfighters' hardest problems. We move fast, think differently, and execute with precision to tackle high-stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains.

As an employee-owned SDVOSB headquartered in Huntsville, AL, our team delivers mission-critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI. Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is currently seeking a driven, results-oriented Program Manager to join our team at Wright-Patterson AFB, OH.

In this role you will serve as the single point of contact to the Government and lead the overall management and execution of an enterprise IT services task order supporting the Air Force Research Laboratory (AFRL) Digital Capabilities Directorate (IZ), directing a multi-company team delivering development, modernization, implementation, and sustainment of IT capabilities across the AFRL enterprise.Responsibilities include, but are not limited to: Serve as the designated Task Lead and single point of contact between the Government (CO, COR, PMO) and all contractor personnel, with accountability for cost, schedule, and technical performance across the task order Lead a multi-company team of subcontractor partners as one integrated workforce, including workshare management, subcontract coordination, and Integrated Program Management Reviews Direct service delivery across the AFRL/IZ portfolio, including Enterprise Business Systems (EBS), the Digital Laboratory Environment (DLE), AFRDMI classified research infrastructure, S-VISION, ServiceNow (ITSM/ITOM/ITBM), SOAR (Google Workspace and Google Cloud Lab), and Cybersecurity Management Manage performance against Services Summary objectives, including application availability, service desk response and resolution, software delivery cadence, patching and STIG compliance, and 100% on-time CDRL delivery Own the systems engineering technical baseline through requirements management, configuration and change management, risk management, and certification and accreditation management Produce and quality-control contract deliverables, including the Monthly Status Report, Risk Management Plan, Configuration Management Plan, and Quality Management Plan Direct corrective action processes, including root cause analysis and formal corrective action plans for Government-identified non-conformances Job Requirements and Qualifications: Required Qualifications Bachelor's Degree in a STEM, Information Technology, or Business discipline with a minimum of 15 years of progressive industry responsibility. Experience as a Program Manager of a large IT contract. Demonstrated experience as a Program Manager or Task Lead on a Government services contract with defined service level objectives Experience managing subcontractor teams and integrated multi-company workforces Working knowledge of enterprise IT service delivery, including ITSM/ITIL practices, and familiarity with ServiceNow Experience with the DoD Risk Management Framework (RMF) and the Authority to Operate (ATO) process Demonstrated experience managing CDRL deliverables, performance metrics, and Government surveillance processes Active Secret clearance with the ability to obtain a Top Secret/SCI clearance Desired Qualifications Active Top Secret/SCI clearance Prior experience supporting AFRL, AFLCMC, or other Wright-Patterson AFB organizations Familiarity with agile software development delivery (Scrum/Kanban), DevSecOps pipelines, and cloud environments (AWS GovCloud, Azure, GCP) Experience with Deltek Costpoint or comparable program cost management toolsets Knowledge of DoDM 8140.03 cybersecurity workforce requirements and DAF cybersecurity policy Security Clearance Requirements: Must have an active Secret Security Clearance with the ability to obtain a TS/SCI

Education Requirements: Bachelor's Degree in a STEM, Information Technology, or Business discipline Contingent on Contract AwardResponsibilities include, but are not limited to: Serve as the designated Task Lead and single point of contact between the Government (CO, COR, PMO) and all contractor personnel, with accountability for cost, schedule, and technical performance across the task order Lead a multi-company team of subcontractor partners as one integrated workforce, including workshare management, subcontract coordination, and Integrated Program Management Reviews Direct service delivery across the AFRL/IZ portfolio, including Enterprise Business Systems (EBS), the Digital Laboratory Environment (DLE), AFRDMI classified research infrastructure, S-VISION, ServiceNow (ITSM/ITOM/ITBM), SOAR (Google Workspace and Google Cloud Lab), and Cybersecurity Management Manage performance against Services Summary objectives, including application availability, service desk response and resolution, software delivery cadence, patching and STIG compliance, and 100% on-time CDRL delivery Own the systems engineering technical baseline through requirements management, configuration and change management, risk management, and certification and accreditation management Produce and quality-control contract deliverables, including the Monthly Status Report, Risk Management Plan, Configuration Management Plan, and Quality Management Plan Direct corrective action processes, including root cause analysis and formal corrective action plans for Government-identified non-conformances Job Requirements and Qualifications: Required Qualifications Bachelor's Degree in a STEM, Information Technology, or Business discipline with a minimum of 15 years of progressive industry responsibility. Experience as a Program Manager of a large IT contract. Demonstrated experience as a Program Manager or Task Lead on a Government services contract with defined service level objectives Experience managing subcontractor teams and integrated multi-company workforces Working knowledge of enterprise IT service delivery, including ITSM/ITIL practices, and familiarity with ServiceNow Experience with the DoD Risk Management Framework (RMF) and the Authority to Operate (ATO) process Demonstrated experience managing CDRL deliverables, performance metrics, and Government surveillance processes Active Secret clearance with the ability to obtain a Top Secret/SCI clearance Desired Qualifications Active Top Secret/SCI clearance Prior experience supporting AFRL, AFLCMC, or other Wright-Patterson AFB organizations Familiarity with agile software development delivery (Scrum/Kanban), DevSecOps pipelines, and cloud environments (AWS GovCloud, Azure, GCP) Experience with Deltek Costpoint or comparable program cost management toolsets Knowledge of DoDM 8140.03 cybersecurity workforce requirements and DAF cybersecurity policy Security Clearance Requirements: Must have an active Secret Security Clearance with the ability to obtain a TS/SCI

Education Requirements: Bachelor's Degree in a STEM, Information Technology, or Business discipline Contingent on Contract Award