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Itsm Program Manager Jobs in Orlando, FL (NOW HIRING)

Solomon Page

Project Manager

Orlando, FL ยท On-site

$50 - $55/hr

Manage multiple Technology Operations and ITSM initiatives simultaneously. * Drive improvements ... Required Qualifications: * 5+ years of Technical Project or Program Management experience. * Strong ...

CYNET SYSTEMS

PL/SQL Developer

Orlando, FL ยท On-site

$50 - $55/hr

... programs created using Oracle PL/SQL and Shell Scripts. Exposure to ITSM processes including Incidents, Service Requests, Problem Management, and Change Management. Exposure to root cause analysis.

CYNET SYSTEMS

PL/SQL Developer

Orlando, FL ยท On-site

$50 - $55/hr

... programs created using Oracle PL/SQL and Shell Scripts. * Exposure to ITSM processes including Incidents, Service Requests, Problem Management, and Change Management. * Exposure to root cause ...

CYNET SYSTEMS

PL/SQL Developer

Orlando, FL ยท On-site

$50 - $55/hr

... programs created using Oracle PL/SQL and Shell Scripts. * Exposure to ITSM processes including Incidents, Service Requests, Problem Management, and Change Management. * Exposure to root cause ...

AllSTEM Connections

Application Engineer

Orlando, FL ยท On-site

$87K - $153K/yr

Minimum of five (5) years of professional experience in IT Service Management (ITSM), Software ... Learn more about the E-Verify program. We also consider for employment qualified applicants ...

Roberthalf

Digital Identity Manager

Orlando, FL ยท On-site +1

... ITSM tools, and business applications. * Ability to support Saviynt technical design activities ... centered programs. * Experience with related identity technologies such as SailPoint, Veza ...

Protiviti

Digital Identity Manager

Orlando, FL ยท On-site +1

... ITSM tools, and business applications. * Ability to support Saviynt technical design activities ... centered programs. * Experience with related identity technologies such as SailPoint, Veza ...

TEEMA

ACE Account Service Desk Specialist TIER 2

Orlando, FL ยท On-site +1

$52K - $55K/yr

S. government's primary trade processing platform used to manage imports, exports, cargo processing ... programs * ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment ...

TEEMA

ACE Account Service Desk Specialist TIER 2

Orlando, FL ยท Remote

$52K - $55K/yr

S. government's primary trade processing platform used to manage imports, exports, cargo processing ... programs * ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment ...

Parrish Medical Center

IT Supervisor

Titusville, FL ยท On-site

$81K - $100K/yr

Oversee desktop lifecycle management including deployment, imaging, patching, and asset tracking ... Health, Dental and Vision Insurance * 403(b) Retirement Program * Tuition Reimbursement/Educational ...

New

Deloitte

Senior Manager - ServiceNow

Lake Mary, FL ยท On-site

... ITSM, ITAM, CMDB, and automation workflows. * Drive continuous improvement by applying industry ... The team Our Cyber Strategy & Transformation offering develops and transforms cyber programs in ...

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All JobsItsm Program JobsItsm Program Manager JobsItsm Program Manager Jobs in Orlando, FL

Itsm Program Manager information

See Orlando, FL salary details

$35.9K

$100.3K

$146.6K

How much do itsm program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itsm program manager in Orlando, FL is $100,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $123,700.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities near Orlando, FL are hiring for Itsm Program Manager jobs?

Cities near Orlando, FL with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you
Infographic showing various Itsm Program Manager job openings in Orlando, FL as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $100,316 per year, or $48.2 per hour.

Project Manager

Orlando, FL โ€ข On-site

Solomon Page
Recruiting and Staffing Servicesย โ€ขย 201 - 500 employees
Learn more about Solomon Pageexternal

$50 - $55/hr

Contractor

Medical, Dental, Retirement

Posted 17 days ago

Job description

Our client is looking to fill the role of Project Manager. This role will lead a major operational transition project while managing multiple concurrent IT Service Management (ITSM) initiatives focused on service reliability and operational excellence.
  • Pay Rate Range - $50-55/HR on W2

Responsibilities:
  • Lead a large-scale operational transition project, coordinating cross-functional teams and stakeholders.
  • Manage multiple Technology Operations and ITSM initiatives simultaneously.
  • Drive improvements across Incident, Problem, and Change Management processes.
  • Support major incident response activities, reviews, and corrective action tracking.
  • Provide executive-level project reporting, risk management, and stakeholder communications.
  • Ensure operational continuity through effective planning, prioritization, and governance.

Required Qualifications:
  • 5+ years of Technical Project or Program Management experience.
  • Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management.
  • Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.
  • Proficiency with Jira, Jira Service Management, ServiceNow, or similar ITSM tools.
  • Excellent stakeholder management, communication, and presentation skills.
  • Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications:
  • Experience supporting international operational transitions.
  • Experience in Technology Operations or Incident Management environments.
  • PMP, ITIL Foundation, or Scrum certifications.
  • Experience with Power BI or other reporting/dashboard tools.
  • French language skills are highly preferred.

If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
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