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Itsm Program Manager Jobs (NOW HIRING)

Tripoint Solutions LLC

Program Manager

Arlington, VA · On-site

$125K - $160K/yr

Oversee cloud transformation, ITSM, cybersecurity compliance, training, and operational sustainment ... Manage program execution, performance, risks, schedules, resources, and deliverables. * Coordinate ...

Akima, LLC

Program Manager

San Antonio, TX · On-site

The Program/Contract Manager serves as the contractor's authorized operational lead for the DHA ... Experience managing ITSM-based operations, including incident, problem, change, request, asset ...

TecTammina

IT Service Management Lead

Memphis, TN · On-site

... ITSM program and processes, provide gap analysis and lead the implementation of the new software ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...

Edgewaterit

Overview The Program Manager is responsible for directing a high-performing technical organization ... Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM ...

Interon IT Solutions

ServiceNow Program Manager

Oakland, CA · On-site

$71K - $79K/yr

... Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, Customer Service ... Define program scope, objectives, success criteria, roadmaps, timelines, budgets, and resource ...

Edgewaterit

Program Manager

Idaho Falls, ID · On-site

Overview The Program Manager is responsible for directing a high-performing technical organization ... Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM ...

Client First Technologies

Program Manager

Dahlgren, VA · On-site

The Program Manager serves as the primary liaison between the Government and the contractor team ... Experience managing service delivery using ITIL/ITSM practices and performance-based SLAs in a Navy ...

Client First Technologies

Program Manager

Dahlgren, VA · On-site

The Program Manager serves as the primary liaison between the Government and the contractor team ... Experience managing service delivery using ITIL/ITSM practices and performance-based SLAs in a Navy ...

PD Inc

$111K - $143K/yr

... Management support in a U.S. government (DoD) environment . Education Requirement: * Bachelor ... ITSM program in support of Cybersecurity Division initiatives. Develop, implement, and maintain ...

Quantum Sky

Deputy Program Manager

Arlington, VA · On-site

$150K - $175K/yr

Reporting to the Program Manager, this role supports the Program Manager with day-to-day ... Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition ...

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Itsm Program Manager information

See salary details

$38.5K

$107.5K

$157K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities are hiring for Itsm Program Manager jobs?

Cities with the most Itsm Program Manager job openings:

What states have the most Itsm Program Manager jobs?

States with the most job openings for Itsm Program Manager jobs include:

What are popular job titles related to Itsm Program Manager jobs?

For Itsm Program Manager jobs, the most frequently searched job titles are:

Itsm Program Manager jobs near you

Program Manager

Arlington, VA • On-site

Tripoint Solutions LLC
IT Services • 51 - 200 employees
Learn more about Tripoint Solutions LLCexternal

$125K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Serve as the senior contractor representative and primary interface with Government leadership.

  • Provide strategic leadership for enterprise SIS modernization, sustainment, and continuous improvement initiatives.

  • Lead programs supporting SAP Student Lifecycle Management (SLcM) and enterprise application modernization.

Job description

About Company:

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.

TPS Company Values

  • We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.  
  • Your talent and innovative thinking bring leading-edge solutions to our customers.
  • Our success is driven by the dedication of our employees.
  • Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings

Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

  • Medical, Dental, Vision benefits with a national provider network
  • Flexible Spending and Health Savings Accounts (FSA & HSA)
  • Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
  • Supplemental Insurance
  • Paid time off (PTO)
  • 11 paid holidays
  • 401(k) Retirement Plan
  • Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
  • Monthly transportation, parking, and cell phone service reimbursement

 

Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled

About the Role:

We are seeking an experienced Program Manager to serve as the senior contractor representative responsible for the successful execution of enterprise Student Information System (SIS) modernization, sustainment, and continuous improvement initiatives supporting the United States Air Force (USAF).

This senior leadership role will provide strategic direction across SAP Student Lifecycle Management (SLcM), enterprise application modernization, cloud transformation, IT Service Management (ITSM), cybersecurity compliance, training, and operational sustainment while serving as the primary interface with Government leadership.

Location:

  • Washington, DC Metropolitan Area (Hybrid)
  • Candidates must reside in the District of Columbia, Maryland, or Virginia. 
  • This position follows a hybrid work schedule and requires onsite support at a Government-designated location in the Washington, DC metropolitan area.

Clearance Requirements:

  • U.S. citizenship is required.
  • Applicants selected for this position must be able to obtain and maintain a Public Trust clearance.
  • Employment is contingent upon the successful completion of a Government background investigation and all applicable security requirements.

Salary Range: 

  • The anticipated salary range for this position is $125,000–$160,000 annually.
  • Final compensation has not yet been determined and will be based on factors including contract award, position requirements, the candidate's qualifications, experience, education, certifications, and geographic location.

Responsibilities:

  • Serve as the senior contractor representative and primary interface with Government leadership.
  • Provide strategic leadership for enterprise SIS modernization, sustainment, and continuous improvement initiatives.
  • Lead programs supporting SAP Student Lifecycle Management (SLcM) and enterprise application modernization.
  • Oversee cloud transformation, ITSM, cybersecurity compliance, training, and operational sustainment activities.
  • Lead Agile software development and DevSecOps delivery teams.
  • Implement and oversee ITIL-based service management practices.
  • Manage program execution, performance, risks, schedules, resources, and deliverables.
  • Coordinate multidisciplinary technical and functional teams to ensure successful program outcomes.
  • Support cybersecurity and compliance activities, including RMF and Continuous ATO processes.
  • Drive continuous improvement and modernization across enterprise systems and services.
  • Maintain strong stakeholder relationships and provide executive-level program communication and reporting.

Minimum Qualifications:

  • Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field.
  • 12+ years of experience managing large Federal IT programs.
  • 7+ years of experience managing enterprise SAP implementation, modernization, or sustainment programs.
  • Experience leading Agile software development and DevSecOps delivery teams.
  • Experience implementing ITIL-based service management.
  • Demonstrated experience supporting Higher Education enterprise information systems is REQUIRED.
  • PMP certification required.
  • ITIL Foundation certification required.
  • Ability to obtain and maintain required DoD background investigation and system access.

Desired Qualifications:

  • Experience supporting Defense Higher Education institutions, such as Air University, National Defense University, U.S. Naval Community College, Naval Postgraduate School, Defense Acquisition University, or Service Academies.
  • Experience with SAP SLcM, SAP S/4HANA, AWS Cloud One, SAP Fiori, SAP PI/PO, SAP Basis, SAP Security, Canvas LMS, and Business Objects.
  • Experience supporting RMF, Continuous ATO, and DoD cybersecurity.