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Itsm Program Manager Jobs in Leesburg, VA (NOW HIRING)

Jazz Solutions Inc

Program Manager

Rockville, MD · Hybrid

The Program Manager (PM) will serve as the senior management lead and primary point of ... Splunk, ServiceNow/ITSM, FISMA/RMF, and high- availability/disaster -recovery operations.

Jazz Solutions, Inc

Program Manager

Rockville, MD · On-site

The Program Manager (PM) will serve as the senior management lead and primary point of ... Splunk, ServiceNow/ITSM, FISMA/RMF, and high-availability/disaster-recovery operations. • ...

ESM

Business Data Analyst

Vienna, VA · Remote

... Program and Project Management, Strategic Portfolio Management (SPM), IT Service Management (ITSM), and Routing Assignment Visualization for Enterprise Needs (RAVEN)-to effectively track, manage, and ...

ESM

Business Data Analyst

Vienna, VA · On-site

Proficiency in portfolio and task management tools, including MS Power BI, ServiceNow (SPM, ITSM, Program/Project Workspaces), PEO Task Tracker, and DLA TMT * Experience in project planning and ...

ESM

Business Data Analyst

Vienna, VA · On-site

Proficiency in portfolio and task management tools, including MS Power BI, ServiceNow (SPM, ITSM, Program/Project Workspaces), PEO Task Tracker, and DLA TMT * Experience in project planning and ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

The Program Manager will have overall responsibility for the successful management, delivery, and ... Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or CRM ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City ... and program management teams to ensure licensing activities align with contract objectives and ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City ... and program management teams to ensure licensing activities align with contract objectives and ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City ... and program management teams to ensure licensing activities align with contract objectives and ...

CACI

IT Service Management Office Lead

Reston, VA

Required - BA/BS + 13 years of relevant experience; equivalencies considered Active Secret clearance Extensive experience leading enterprise IT Service Management (ITSM) programs, governance, and ...

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All JobsItsm Program JobsItsm Program Manager JobsItsm Program Manager Jobs in Leesburg, VA

Itsm Program Manager information

See Leesburg, VA salary details

$38.9K

$108.7K

$158.8K

How much do itsm program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itsm program manager in Leesburg, VA is $108,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $134,000.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

Itsm Program Manager jobs near you

Program Manager

Rockville, MD • Hybrid

Jazz Solutions Inc
See more jobs at Jazz Solutions Incexternal

Full-time

Posted 29 days ago

Key responsibilities

  • Serve as the primary program management interface with government stakeholders and coordinate technical and operational activities across multiple teams.

  • Manage performance, scope, staffing, deliverables, milestones, SLAs, and contractual requirements to ensure successful program delivery.

  • Oversee operations, incident management, change management, and service continuity for 24x7x365 federal identity and cybersecurity services.

Job description

Hybrid Role - Ability to travel 20-40%, on average, to the DC area based on frequency of client meetings and level of project engagement required.

Position Summary:

The Program Manager (PM) will serve as the senior management lead and primary point of accountability for delivery of a large-scale federal Identity, Credential, and Access Management (ICAM) and Privileged Access Management (PAM) Managed Service Offering (MSO).

The PM will provide overall program leadership, customer engagement, technical and operational coordination, financial and contractual management, risk management, workforce planning, and performance oversight across SailPoint IdentityIQ, CyberArk PAM, cloud, cybersecurity, help desk/operations, and related identity services.

The Program Manager will be responsible for ensuring successful delivery against contractual requirements, Service Level Agreements (SLAs), Quality Assurance Surveillance Plan (QASP) measures, security requirements, schedules, and customer mission objectives while coordinating multiple technical teams, stakeholders, and federal bureaus.

Specific Duties to Perform / General Position Description:

• Serve as the primary contractor program management interface with Government program leadership, COR/COTR, technical leads, cybersecurity personnel, bureau stakeholders, and other Government and contractor organizations.

• Manage performance across individual BPA Calls/task orders, ensuring scope, staffing, deliverables, milestones, SLAs, and contractual requirements are achieved.

• Own integrated delivery across SailPoint TCCM/CREDMGMT, CyberArk TCPAM/PRIVMGMT, IRS BEARS/PUMAS, TCloud lifecycle management, optional BEP ZT/ICAM work, and technical solution support.

• Manage outcome-based performance, order-level SLAs, QASP commitments, risks, issues, corrective actions, and executive reporting to the Government.

• Lead staffing, resource allocation, surge planning, subcontractor coordination, and maintenance of an MBI-or-higher personnel pool.

• Oversee 24x7x365 operations, incident escalation, RCA/corrective action, monthly patching, change management, CCB support, and service continuity.

• Coordinate Agile sprint planning, backlog refinement, cross-team dependencies, weekly operations reporting, and monthly health reviews.

• Lead transition and knowledge-transfer planning, readiness assessments, runbook/SOP completion, and Federal workforce enablement.

• Ensure delivery supports FedRAMP High AWS GovCloud, CDM/MUR reporting, FISMA/ATO obligations, HA/DR objectives, and Treasury security requirements.

• Coordinate technical workstreams and ensure effective collaboration among SailPoint, CyberArk, cloud, cybersecurity, infrastructure, operations, help desk, and program management teams.

• Manage subcontractor and teaming-partner performance and ensure partner activities are integrated into overall program delivery.

• Develop and present executive-level program reviews, operational metrics, performance reports, risks, recommendations, and corrective action plans to Government leadership.

• Drive continual service improvement by identifying opportunities to improve operational efficiency, reliability, automation, security, customer experience, and cost effectiveness.

Position Qualifications/Experience/Education:

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, Business, or related field; 12+ years of relevant experience, including 7+ years leading complex federal IT/cybersecurity programs.

• Proven program management of large federal managed services involving ICAM/IAM, PAM, cybersecurity, cloud, or CDM capabilities.

• Experience managing FFP and T&M work, SLA/QASP-based performance, staffing, financial performance, risks, and subcontractors.

• Working knowledge of SailPoint IdentityIQ, CyberArk PAM, AWS GovCloud/FedRAMP High, Splunk, ServiceNow/ITSM, FISMA/RMF, and high-availability/disaster-recovery operations.

• Experience leading Agile delivery and ITIL-aligned operations in a 24x7 production environment.

• PMP certification required.

Desired Qualifications:

• Prior Treasury, IRS, DHS CDM, or other large Federal Civilian ICAM/PAM program experience.

• ITIL, CISSP, CISM, SAFe/Agile, or cloud certification.

• Experience with federal workforce transition and knowledge transfer.

Competencies:

• Strong communicator able to work effectively with agency stakeholders, bureau teams, technical teams, and vendors.

• Highly organized and outcome-focused; able to manage competing priorities in a 24x7 managed-service environment.

• Proactive problem-solver who can operate with limited direction and drive issues through resolution.

• Comfortable in Agile/Scrum/Kanban and ITIL-aligned environments with disciplined change, incident, and problem management.

• Adaptable to changing BPA Call priorities, security requirements, and SLA-driven delivery.

• Experience managing transition-in/transition-out, incumbent knowledge transfer, workforce onboarding, and operational-readiness activities.