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Itsm Coordinator Jobs (NOW HIRING)

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

Lead or support major incident coordination for P1 events affecting multiple service towers ... Participate in ITSM governance reviews, providing KPI, SLA, and trend analysis reporting aligned ...

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

Lead or support major incident coordination for P1 events affecting multiple service towers ... Participate in ITSM governance reviews, providing KPI, SLA, and trend analysis reporting aligned ...

Ivanti ITSM Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Ivanti ITSM Developer Location: Atlanta, GA (This is a remote position; the candidate is expected ... Strong written and verbal communication and stakeholder coordination skills. * Ability to ...

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions - namely change, release ...

ITSM Specialist

Harrisburg, PA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Boise, ID · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Austin, TX · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Lincoln, NE · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Frankfort, KY · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Des Moines, IA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Oklahoma City, OK · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Concord, NH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Dover, DE · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Tallahassee, FL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

Support platform upgrades, patch releases, and testing cycles, coordinating with vendor and ... Experience with ITSM platform configuration, workflow/flow design, and reporting/dashboard ...

ITSM Specialist

Baton Rouge, LA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

ITSM Specialist

Jefferson City, MO · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

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Showing results 1-20

Itsm Coordinator information

See salary details

$27K

$57.9K

$101.5K

How much do itsm coordinator jobs pay per year?

As of Sep 15, 2026, the average yearly pay for itsm coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Itsm Coordinator jobs?

Cities with the most Itsm Coordinator job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm Coordinator jobs?

States with the most job openings for Itsm Coordinator jobs include:

What are popular job titles related to Itsm Coordinator jobs?

For Itsm Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Itsm Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

ITSM Engineer

Washington, DC • On-site

Govcio LLC
Business Management Consulting • 1 - 5K employees

$94K - $130K/yr

Full-time

Posted 26 days ago


GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC.
Responsibilities
Key Responsibilities
ServiceNow & ITIL Process Ownership
  • Execute and optimize ITIL 4 practices within ServiceNow-including Incident, Problem, Change, Request, and Knowledge Management-consistent with PWS requirements and service quality benchmarks
  • Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards

Incident & Problem Management
  • Lead or support major incident coordination for P1 events affecting multiple service towers, partnering with cross-functional technical teams to drive timely restoration
  • Conduct root-cause analysis, trend evaluation, and documentation of corrective actions

Change & Request Management
  • Support ITIL Change Enablement processes, ensuring proper CAB/ERB/CCB coordination, risk evaluation, and approval workflows
  • Validate ServiceNow workflows, forms, and automation for request fulfillment operations

Knowledge & Documentation Quality
  • Ensure ticket documentation, work notes, categorization, and resolution meet quality standards (≥95% target)
  • Maintain SOPs, operational runbooks, process documents, and major incident reports consistent with federal compliance expectations

Governance & Contract Compliance
  • Participate in ITSM governance reviews, providing KPI, SLA, and trend analysis reporting aligned with contract obligations
  • Support deliverables such as Monthly Status Reports, performance dashboards, and PWS-aligned operational artifacts

Continuous Service Improvement
  • Identify automation opportunities, workflow enhancements, and process maturity improvements
  • Collaborate with engineering, network, security, cloud, and application teams to reduce recurring issues and bolster service reliability

Qualifications
  • Bachelor's with 8+ years of ITSM engineering experience (or commensurate experience)
  • Hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge)
  • Strong understanding of ITIL 4 practices and enterprise ITSM operations
  • Experience supporting federal contracting environments or large enterprise service desk operations
  • Ability to support major incidents and multi-tower technical coordination
  • Competency in producing audit-ready documentation and adhering to performance targets (CMDB accuracy, knowledge accuracy, ticket quality)
  • Clearance Required: Ability to maintain a public trust clearance

Posted Salary Range
USD $94,150.00 - USD $130,000.00 /Yr.

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