ZipRecruiter

Log In

1

It Help Desk Analyst Jobs in Indiana (NOW HIRING)

Revel Staffing

IT Technician

Fort Wayne, IN

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...

defi AUTO LLC

Client Support Desk Analyst

Indianapolis, IN · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN

$19.25 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Braden Business Systems, a tech-driven company providing connectivity, cloud, and output solutions ... Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician ...

Ossium Health

IT Support & Data Specialist

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support: Review incoming tickets, resolve Tier 1 technical issues (passwords, peripheral ... in IT, System Administration, or Data Analysis. We offer a full slate of employee benefits ...

Parasol Alliance

Service Desk Analyst (Hybrid)

Fort Wayne, IN

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We provide leadership and comprehensive in-house technology support, to help our clients make smart ... They will be leaders in the field of technology, masters of providing precise information and quick ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We provide leadership and comprehensive in-house technology support, to help our clients make smart ... They will be leaders in the field of technology, masters of providing precise information and quick ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... High School Diploma or GED * 1+ years of Service Desk, IT support or similar customer support role ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... High School Diploma or GED * 1+ years of Service Desk, IT support or similar customer support role ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... High School Diploma or GED * 1+ years of Service Desk, IT support or similar customer support role ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... High School Diploma or GED * 1+ years of Service Desk, IT support or similar customer support role ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

  • Life

) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

  • Life

Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Subsidiary Steel Dynamics Overview This position is responsible for providing IT service desk ... Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

SubsidiarySteel DynamicsOverview This position is responsible for providing IT service desk support ... Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... analysis and solutionformulation ... Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences.

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Description Help Desk Technician About Our Company Lids Sports Group is the largest licensed sports ... IT Operations. • Maintain availability for hybrid scheduling and occasional evening or weekend ...

previous page

Showing results 41-60

All JobsIt Help Desk Analyst JobsIt Help Desk Analyst Jobs in Indiana

It Help Desk Analyst information

See Indiana salary details

$11

$24

$37

How much do it help desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it help desk analyst in Indiana is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $27.45 per hour, depending on experience, location, and employer.

What is an IT Help Desk Analyst?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What are popular job titles related to It Help Desk Analyst jobs in Indiana?

For It Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Help Desk Analyst jobs in Indiana look for?

The top searched job categories for It Help Desk Analyst jobs in Indiana are:

What are popular job titles related to It Help Desk Analyst jobs in IN?

For It Help Desk Analyst jobs in IN, the most frequently searched job titles are:

It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,628 per year, or $24.3 per hour.

IT Technician

Revel Staffing

Fort Wayne, IN

$68K - $98K/hr

Full-time

Posted 21 days ago

Job description

Key Responsibilities

  • Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
  • Provide first-level technical support for common IT issues, including:
    • Password resets and account lockouts
    • EMR/EHR and healthcare application access issues
    • VPN, email, and connectivity problems
    • Basic software and hardware troubleshooting
  • Follow documented procedures, knowledge base articles, and internal support workflows
  • Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
  • Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
  • Provide professional, patient, and customer-focused support to users of varying technical skill levels
  • Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
  • Support increased ticket and call volume during peak periods, system updates, and special projects
  • Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

  • High school diploma or GED required
  • Active HIPAA compliance credential or training required
  • 1+ year of IT help desk, service desk, technical support, or related experience preferred
  • Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
  • Strong verbal and written communication skills
  • Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
  • Strong attention to detail and ability to accurately document support activity
  • Ability to handle confidential information with professionalism and discretion