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Intercom Jobs (NOW HIRING)

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work ...

Fin

Relationship Manager, Scale

Chicago, IL · Hybrid

$99K - $130K/yr

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We ...

Platinum Protection Systems LLC

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Security Systems Service Technician

Methuen, MA · On-site

$25 - $40/hr

Intercom & Entry Systems Install and service commercial IP intercom and entry systems, including systems such as: IP video intercom stationsDoor stationsIndoor answering stationsSIP-based ...

Urgent

Nba

Broadcast Comms Engineer Lead

Secaucus, NJ

$125K - $150K/yr

The Broadcast Comms Lead will oversee the NBA's intercom and communications systems within the Broadcast Support Engineering team. This individual will provide technical leadership, hands-on ...

Clark Security & Services LLC

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Electronics Security Technician

Culpeper, VA · On-site

$28 - $35/hr

Install Intrusion Systems, Access Control Systems, CCTV Systems, Intercom Systems, and Fire Detection Systems. * Perform service calls to support and repair installed systems * Troubleshoot and ...

Clark Security & Services LLC

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Electronics Security Technician

Charlottesville, VA · On-site

$28 - $35/hr

Install Intrusion Systems, Access Control Systems, CCTV Systems, Intercom Systems, and Fire Detection Systems. * Perform service calls to support and repair installed systems * Troubleshoot and ...

Clark Security & Services LLC

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Electronics Security Technician

Fredericksburg, VA · On-site

$28 - $35/hr

Install Intrusion Systems, Access Control Systems, CCTV Systems, Intercom Systems, and Fire Detection Systems. * Perform service calls to support and repair installed systems * Troubleshoot and ...

Clark Security & Services LLC

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Electronics Security Technician

Manassas, VA · On-site

$28 - $35/hr

Install Intrusion Systems, Access Control Systems, CCTV Systems, Intercom Systems, and Fire Detection Systems. * Perform service calls to support and repair installed systems * Troubleshoot and ...

Fin

Relationship Manager, Scale

Chicago, IL · On-site

$99K - $130K/yr

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We ...

MedScout

Customer Support & Enablement Specialist

$18.50 - $24.75/hr

Act as the primary support contact and manage Intercom Livechat to address inbound product navigation and usage questions. * Provision and manage user accounts and permissions * Assign and refresh ...

LiveWell Centers

Customer Service Representative

Lancaster, PA · On-site

$15.50 - $21.25/hr

Uses intercom to page individuals, make announcements * Uses intercom to announce emergency situations, fire/disaster drills and testing of fire alarm system * Completes any other duties as assigned ...

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Intercom information

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How much do intercom jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is an intercom specialist?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

What are the key skills and qualifications needed to thrive as an intercom specialist?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How does working as an intercom specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What is the work of an intercom?

An intercom job typically involves installing, maintaining, and repairing intercom systems used for communication within buildings or facilities. It may require technical skills, knowledge of electronic systems, and troubleshooting abilities to ensure effective communication infrastructure. The role often involves working with hardware, wiring, and communication protocols.

Why work at Intercom?

Intercom offers roles such as customer support, engineering, and product management in a collaborative environment focused on communication and customer engagement tools. Employees often work with technologies like JavaScript, React, and cloud platforms, and benefit from flexible schedules and professional development opportunities.
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Intercom jobs near you
Infographic showing various Intercom job openings in the United States as of August 2026, with employment types broken down into 5% Internship, 1% As Needed, 47% Full Time, 46% Part Time, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $52,843 per year, or $25.4 per hour.

Technical Support Specialist

Pinehurst, NC • Remote

EnrollHere
See more jobs at EnrollHereexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.

Responsibilities
  • Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
  • Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
  • Ensure SLA adherence and consistent response quality across active conversations.
  • Identify patterns in support issues and proactively recommend solutions.

Support Leadership & Enablement

  • Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
  • Review tickets for accuracy, tone, and technical correctness.
  • Assist with onboarding and ramping new support hires.
  • Contribute to and refine support macros, workflows, and automations in Intercom.

Technical Troubleshooting

  • Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
  • Clearly document bugs, edge cases, and reproduction steps for Engineering.
  • Partner with Product and QA to validate fixes and communicate resolutions back to users.

Documentation & Process Improvement

  • Own and improve internal and external documentation using Notion and Intercom Articles.
  • Identify gaps in onboarding, help content, and self-service resources.
  • Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
What Success Looks Like
  • Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
  • Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
  • Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.

Requirements

  • 2-4 years of experience in technical support, customer support, or a similar role.
  • Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
  • Experience working in a ticket-based support environment (Intercom, Zendesk,
  • Freshdesk, Jira Service Management, etc.).
  • Comfortable troubleshooting browser-based applications using developer tools.
  • Excellent written communication and a calm, customer-first mindset.
  • Proven ability to manage multiple priorities in a fast-paced, remote environment.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

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