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Intercom Jobs in California (NOW HIRING)

NEP GROUP

Audio Prep Technician

Van Nuys, CA · On-site

$28 - $34/hr

Audio/ RF Audio and Intercom Experience. Key Duties: * Testing and configuration of audio and intercom hardware * Design and build packages based on client requirements. * Provide technical support ...

NEP Group

Audio Prep Technician

Van Nuys, CA · On-site

$28 - $34/hr

Audio/ RF Audio and Intercom Experience. Key Duties: * Testing and configuration of audio and intercom hardware * Design and build packages based on client requirements. * Provide technical support ...

NEP Group Inc.

Audio Prep Technician

Los Angeles, CA

$28 - $34/hr

Audio/ RF Audio and Intercom Experience. Key Duties: * Testing and configuration of audio and intercom hardware * Design and build packages based on client requirements. * Provide technical support ...

Mooven

Customer support (Intercom) * Customer Success systems & automation You'll play a key role in ensuring every Mooven user-across all customers-can successfully adopt and use our platform, while ...

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Intercom information

What is an Intercom and what does someone working in this role do?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

How does working as an Intercom Specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What are the key skills and qualifications needed to thrive as an Intercom Specialist, and why are they important?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.
What are popular job titles related to Intercom jobs in California? For Intercom jobs in California, the most frequently searched job titles are:
What job categories do people searching Intercom jobs in California look for? The top searched job categories for Intercom jobs in California are:
What cities in California are hiring for Intercom jobs? Cities in California with the most Intercom job openings:
Intercom jobs near you
Infographic showing various Intercom job openings in California as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 67% In-person, and 33% Remote job distribution.
Software Engineering Manager - Intercom

Software Engineering Manager - Intercom

Verkada

San Mateo, CA

Other

Posted 6 days ago

Job description

About the Team

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada's history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio.  And we have a lot more to build.

We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.

What You'll Do 
  • As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
  • While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
  • You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
  • Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer's needs
  • Work closely with Product and Design to shape our understanding of our customer's needs and deliver solutions that provide meaningful value
  • Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process
What You Bring
  • 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
  • 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences
  • A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it.
  • Deep understanding of enterprise SaaS
  • Experience with both backend and frontend
  • Experience working in an agile software development environment
  • Eye for design, product details, and polish
  • Working knowledge of at least one server-side framework and one database system 
  • Degree in Computer Science or related Engineering field

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