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Intercom Jobs (NOW HIRING)

OPTECH

Intercom Paging Technician

Williamsburg, VA · On-site

Seeking motivated individual with experience installing and servicing intercom paging systems in commercial and education environments. Technician will be responsible for the successful outcome of ...

Intercom

Scaled Customer Success Manager

Chicago, IL · On-site

$108K - $129K/yr

Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the ...

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Intercom information

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How much do intercom jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is an Intercom and what does someone working in this role do?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

How does working as an Intercom Specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What does an Intercom do?

An Intercom professional typically manages customer communication platforms, such as live chat or messaging systems, to support user engagement and service. They may also handle technical setup, troubleshoot issues, and optimize communication workflows using tools like Intercom software. Strong communication skills and familiarity with customer support tools are often required.

Is Intercom a good place to work?

Intercom offers roles such as customer support, sales, and engineering, often emphasizing collaboration and innovative work environments. Employee reviews highlight opportunities for growth, though experiences can vary depending on the role and team. It is known for a fast-paced, tech-focused culture with a focus on communication tools and customer engagement.

What are the key skills and qualifications needed to thrive as an Intercom Specialist, and why are they important?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How much does Intercom pay?

Intercom, as a customer support and communication platform, does not pay salaries. If referring to roles within the company, salary ranges vary depending on the position, experience, and location, with software engineers and customer support roles typically earning between $50,000 and $120,000 annually. Compensation may also include benefits such as stock options and bonuses.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree include roles such as sales managers, real estate brokers, commercial pilots, and skilled trades like electricians or plumbers. These positions often require experience, certifications, or specialized skills rather than formal college degrees, and may involve commission, bonuses, or overtime to reach high weekly earnings.
More about Intercom jobs
What cities are hiring for Intercom jobs? Cities with the most Intercom job openings:
What states have the most Intercom jobs? States with the most job openings for Intercom jobs include:
What job categories do people searching Intercom jobs look for? The top searched job categories for Intercom jobs are:
Intercom jobs near you
Infographic showing various Intercom job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 54% Full Time, and 44% Part Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $52,843 per year, or $25.4 per hour.
Intercom Paging Technician

Intercom Paging Technician

Endurance IT Services

Williamsburg, VA • On-site

Contractor

Posted 11 days ago

Job description


Our client is seeking a Lead Intercom & Paging Systems Technician to support commercial and educational facility projects across the Greater Hampton Roads and Richmond areas.
This is a hands-on, field-based role where you'll lead the installation, service, and troubleshooting of analog and IP-based paging and intercom systems. You'll be responsible for project success in the field while providing guidance, training, and support to junior technicians.
Key Responsibilities
  • Lead and complete intercom and paging system installations from start to finish
  • Install, configure, troubleshoot, and service analog and IP-based paging systems
  • Oversee job sites to ensure projects are completed safely, on schedule, and to company standards
  • Read and interpret project documentation, drawings, and specifications
  • Coordinate with project managers, office staff, clients, and other trades
  • Perform system testing, programming, commissioning, and documentation
  • Troubleshoot hardware, cabling, networking, and system performance issues
  • Train and mentor junior technicians
  • Travel locally to customer sites as needed
Qualifications
  • 3-5 years of experience installing and troubleshooting commercial intercom and paging systems
  • Experience with systems such as:
    • Valcom (preferred)
    • Bogen
    • Dukane
    • Other comparable analog and IP paging platforms
  • Basic computer and networking knowledge
  • Familiarity with structured cabling and commercial construction environments
  • Experience reading technical documentation and project drawings
  • Manufacturer or industry-specific training preferred
  • Experience with educational or commercial facility environments is a plus
Additional Requirements
  • Own basic industry tools
  • Reliable transportation and valid driver's license
  • Ability to pass a background check and become DCJS licensed
  • Comfortable working on ladders, lifts, and active construction sites
  • Ability to safely operate hand tools and power tools
  • Ability to work under pressure, adapt to changing project needs, and meet deadlines
What We're Looking For
  • Strong communication and customer service skills
  • Professional appearance and positive attitude
  • Self-motivated with a strong sense of ownership
  • Ability to lead projects and support team members
  • Desire to learn new technologies and grow professionally
  • Dependable, adaptable, and team-oriented
  • Strong troubleshooting and problem-solving abilities
About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients-but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.

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