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Intercom Jobs (NOW HIRING)

Modern Parking

INTERCOM CLERK

Los Angeles, CA

$17 - $20.75/hr

The Intercom Clerk is responsible for providing excellent customer service while responding to incoming customer calls. This person will be the first point of contact for clients, customers and ...

Verkada

Senior Software Engineer - iOS, Intercom

San Mateo, CA · On-site

$152.10K - $190.20K/yr

Intercom is our second newest major product line and is off to the best start of any product in Verkada's history. Our intercom allows customers to receive calls from anywhere - at their desk or on ...

Intercom

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108.50K - $129.65K/yr

Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the ...

NEP GROUP

Audio Prep Technician

Van Nuys, CA

$28 - $34/hr

Audio/ RF Audio and Intercom Experience. Key Duties: * Testing and configuration of audio and intercom hardware * Design and build packages based on client requirements. * Provide technical support ...

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How much do intercom jobs pay per hour?

As of May 29, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Intercom Specialist, and why are they important?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How does working as an Intercom Specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is an Intercom and what does someone working in this role do?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

More about Intercom jobs
What cities are hiring for Intercom jobs? Cities with the most Intercom job openings:
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Intercom jobs near you
Software Engineering Manager - Intercom

Software Engineering Manager - Intercom

Verkada

San Mateo, CA

Other

Posted 14 days ago

Job description

About the Team

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada's history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio.  And we have a lot more to build.

We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.

What You'll Do 
  • As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
  • While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
  • You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
  • Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer's needs
  • Work closely with Product and Design to shape our understanding of our customer's needs and deliver solutions that provide meaningful value
  • Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process
What You Bring
  • 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
  • 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences
  • A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it.
  • Deep understanding of enterprise SaaS
  • Experience with both backend and frontend
  • Experience working in an agile software development environment
  • Eye for design, product details, and polish
  • Working knowledge of at least one server-side framework and one database system 
  • Degree in Computer Science or related Engineering field

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