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WCPSS

Craftsman - Fire and Intercom

Raleigh, NC · On-site

$21 - $26.50/hr

Overview POSITION TITLE (Oracle title) CRAFTSMAN WORKING TITLE Craftsman-Fire and Intercom (FIRECOM) SCHOOL/DEPARTMENT Maintenance and Operations (M&O) LOCATION Rock Quarry Road (Building B), Raleigh ...

Intercom

Senior GTM Data Analyst

Chicago, IL · On-site

$168.10 - $200.81/hr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets ...

WCPSS

Craftsman - Fire and Intercom

Raleigh, NC

$21 - $26.50/hr

Overview POSITION TITLE (Oracle title) CRAFTSMAN WORKING TITLE Craftsman-Fire and Intercom (FIRECOM) SCHOOL/DEPARTMENT Maintenance and Operations (M&O) LOCATION Rock Quarry Road (Building B), Raleigh ...

Verkada

Senior Backend Engineer - Intercom

San Mateo, CA · On-site

$139K - $183K/yr

Intercom is our second newest major product line and is off to the best start of any product in Verkada's history. Our intercom allows customers to receive calls from anywhere - at their desk or on ...

OPTECH

Intercom Paging Technician

Williamsburg, VA · On-site

Seeking motivated individual with experience installing and servicing intercom paging systems in commercial and education environments. Technician will be responsible for the successful outcome of ...

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How much do intercom jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is an intercom specialist?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

What are the key skills and qualifications needed to thrive as an intercom specialist?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How does working as an intercom specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What is the work of an intercom?

An intercom job typically involves installing, maintaining, and repairing intercom systems used for communication within buildings or facilities. It may require technical skills, knowledge of electronic systems, and troubleshooting abilities to ensure effective communication infrastructure. The role often involves working with hardware, wiring, and communication protocols.

Why work at Intercom?

Intercom offers roles such as customer support, engineering, and product management in a collaborative environment focused on communication and customer engagement tools. Employees often work with technologies like JavaScript, React, and cloud platforms, and benefit from flexible schedules and professional development opportunities.
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Intercom jobs near you
Infographic showing various Intercom job openings in the United States as of August 2026, with employment types broken down into 5% Internship, 1% As Needed, 47% Full Time, 46% Part Time, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $52,843 per year, or $25.4 per hour.

Craftsman - Fire and Intercom

Raleigh, NC • On-site

Wake County Public School System
Education • 201 - 500 employees

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

525th of 635 rated elementary and secondary schools

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Wake County Public School Systemexternal

$21 - $26.50/hr

Full-time

Posted 14 days ago

Job description

Overview
POSITION TITLE (Oracle title)
CRAFTSMAN
WORKING TITLE
Craftsman-Fire and Intercom (FIRECOM)
SCHOOL/DEPARTMENT
Maintenance and Operations (M&O)
LOCATION
Rock Quarry Road (Building B), Raleigh, NC
PAY GRADE
Noncertified Grade 24
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (Evening and weekend requirements on a rotational basis)
Position is not available for a hybrid telework workweek
POSITION PURPOSE:
Performs entry level or craftsman level work associated with installation, inspection, and maintenance of communications equipment which may include fire alarms, life safety, sprinkler systems, master antenna television (MATV), intercoms, communications equipment, and fixtures.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Working knowledge of life safety, sprinkler, fire alarm, MATV, intercom systems, and communications equipment and fixtures;
  • Working knowledge of Microsoft Office, including Word and Excel; Google Apps;
  • Working knowledge of Occupational Safety and Health Administration (OSHA) standards;
  • Critical thinking and problem solving skills;
  • Ability to work independently and as part of a team and complete tasks in the absence of clear direction;
  • Ability to perform arithmetic calculations;
  • Ability to troubleshoot and perform maintenance and repairs on of life safety, sprinkler, fire alarm, MATV, and intercom systems;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, contractors, vendors, and external agencies.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent.

CERTIFICATION AND LICENSE REQUIREMENTS
  • Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements;
  • Within twelve months of employment complete safety training according to OSHA standards.

PREFERRED QUALIFICATIONS:
  • Experience working on life safety systems, sprinkler, fire alarm, MATV, intercom systems, and communications equipment and fixtures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Performs entry level and craftsman level work associated with installation, inspection, and maintenance of communications equipment which may include fire alarms, life safety, sprinkler systems, MATV, intercoms, communications equipment, and fixtures.
  2. Responds to assigned work orders relating to life safety, sprinkler, fire alarm, MATV, and intercom systems.
  3. Troubleshoots appropriate corrective measures and performs work to provide a solution.
  4. Assists in replacing faulty or defective life safety, sprinkler, fire alarm, MATV, and intercom systems.
  5. Performs inspections, testing, and certification of life safety, sprinkler, fire alarm, MATV, and intercom systems.
  6. Prepares and maintains records, work logs, and reports, as needed.
  7. Adheres to laws, regulations, and requirements set forth in the Wake County Public School System's (WCPSS) Safety procedures/policies.
  8. Maintains compliance and adherence to all safety procedures, occupational health practices, and maintains a safe work environment.
  9. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in an indoor and outdoor environment. This role routinely uses standard office equipment such as computers, hand/power tools, etc. The position, at times, must be able to come into direct contact with school system staff, contractors, vendors and staff members of external agencies. Work is considered heavy physical work, requiring the exertion of up to 50 pounds of force. The work requires the ability to operate automotive equipment. Frequent exposure to hazardous materials, gases, and chemicals, moving parts, and inclement weather conditions.
EFFECTIVE DATE:9/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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