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Intercom Jobs in New York (NOW HIRING)

Nba

Broadcast Comms Engineer Lead

Secaucus, NJ

$125K - $150K/yr

The Broadcast Comms Lead will oversee the NBA's intercom and communications systems within the Broadcast Support Engineering team. This individual will provide technical leadership, hands-on ...

Fora

Senior Manager, Product Operations

New York, NY

$110K - $160K/yr

Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows * Drive end-to-end readiness for new product launches in collaboration ...

Wendelta

Crew Member

Norwalk, CT

$12 - $15.75/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Greenwich, CT

$13.25 - $17.50/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

North Hills, NY

$13 - $17/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Spring Valley, NY

$12.25 - $16.25/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

CKA Management LLC

Crew Member

Manalapan, NJ · On-site

$12.25 - $16.25/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

East Brunswick, NJ · On-site

$12 - $15.75/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

Midland Park, NJ · On-site

$12.75 - $16.75/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

Middletown, NJ · On-site

$12.25 - $16/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Closer: Crew Member

Stamford, CT · On-site

... intercom system, and providing quality service for our customers. Closer's are trained specifically in closing procedures and closing the store efficiently at the end of the night.

CKA Management LLC

Crew Member

Milltown, NJ · On-site

$12.50 - $16.50/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

Stamford, CT · On-site

$12.75 - $16.75/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

Piscataway, NJ · On-site

$12 - $15.75/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

Greenwich, CT · On-site

$13.50 - $17.75/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

CKA Management LLC

Crew Member

Ocean, NJ · On-site

$12.75 - $16.75/hr

... intercom system, and providing quality service for our customers Requirements: -At least 16 years of age -Authorized to work in the United States

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Intercom information

See New York salary details

$12

$27

$64

How much do intercom jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for intercom in New York is $27.77, according to ZipRecruiter salary data. Most workers in this role earn between $20.76 and $28.38 per hour, depending on experience, location, and employer.

What is an intercom specialist?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

How does working as an intercom specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What are the key skills and qualifications needed to thrive as an intercom specialist?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

What are popular job titles related to Intercom jobs in New York?

For Intercom jobs in New York, the most frequently searched job titles are:

What job categories do people searching Intercom jobs in New York look for?

The top searched job categories for Intercom jobs in New York are:

Intercom jobs near you
Infographic showing various Intercom job openings in New York as of August 2026, with employment types broken down into 8% Internship, 2% As Needed, 56% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $57,772 per year, or $27.8 per hour.

Broadcast Comms Engineer Lead

Nba

Secaucus, NJ

$125K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

WORK OPTION: In Office

_________________

Group Summary:

At the NBA, we're passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world.

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league's on-court activities, other departments maintain relationships with television and digital media partners, develop marketing partnerships with some of the world's most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA's success.

Off the court, we're also deeply committed to social responsibility. NBA Cares leads the league's involvement in addressing meaningful social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.


Position Summary:

The Broadcast Comms Lead will oversee the NBA's intercom and communications systems within the Broadcast Support Engineering team. This individual will provide technical leadership, hands-on expertise, and strategic direction to ensure reliable, high-performance communications across all broadcast operations. The role requires a strong background in intercom/audio systems, deep technical knowledge of IP-based broadcast workflows, and proven leadership in supporting mission-critical live production environments.

Major Responsibilities:

  • Lead the configuration, maintenance, and optimization of intercom and audio systems, including Riedel Artist, Riedel Bolero, RTS, and related platforms.

  • Oversee upgrades and ongoing support of broadcast intercom systems (matrix, panels, IP endpoints, wireless, and hybrid solutions).

  • Monitor and troubleshoot system performance in real time during live broadcasts and events.

  • Manage routing and signal flow between production control rooms, studios, remote sites, and live venues.

  • Collaborate with broadcast engineers, IT teams, and third-party vendors to deliver system upgrades, expansions, and lifecycle management.

  • Ensure performance and reliability of master control and signal distribution services.

  • Develop and maintain technical documentation, workflows, and standard operating procedures.

  • Provide training and guidance to operators and end users on intercom functionality and best practices.

  • Participate in a rotating on-call schedule, providing emergency response and technical leadership during incidents.

Required Education/Professional Experience:

  • Bachelor's degree in Communications, Engineering, or related field (or equivalent professional experience).
  • 5 -8 years of technical engineering experience in broadcast or live production environments

Required Skills/Knowledge Attributes:

  • Deep expertise with intercom and audio systems, particularly Riedel.

  • Strong knowledge of broadcast communications standards and technologies (AES67, SMPTE ST 2110, Dante, RVON, PTP).

  • Solid understanding of IP-based broadcast infrastructure (routers, switchers, audio consoles, networking).

  • Hands-on experience with broadcast intercom systems such as RTS, Clear-Com, or Riedel.

  • Experience with RF communications and frequency coordination.

  • Strong troubleshooting, vendor management, and lifecycle planning skills.

  • Ability to perform in high-pressure, live production environments.

  • Excellent verbal and written communication skills.

  • Ability to work independently and collaboratively under tight deadlines.

  • Flexibility to travel and work nights, weekends, and non-standard hours as needed.

Salary Range:

$125,000 - $150,000

Job Posting Title:

Director

Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical; dental; vision; life/AD&D insurance; short- and long-term disability; fertility and family-forming assistance; wellbeing allowance; educational assistance; mental health coaching/therapy; tax advantaged accounts such as HSA and healthcare/dependent care FSAs; a 401(k) retirement plan; and time off benefits that include vacation, sick time, and personal days.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA's own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital's assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA's global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.

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