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Intercom Jobs (NOW HIRING)

NEP Group

Audio Prep Technician

Van Nuys, CA · On-site

$28 - $34/hr

Audio/ RF Audio and Intercom Experience. Key Duties: * Testing and configuration of audio and intercom hardware * Design and build packages based on client requirements. * Provide technical support ...

NEP Group Inc.

Audio Prep Technician

Los Angeles, CA

$28 - $34/hr

Audio/ RF Audio and Intercom Experience. Key Duties: * Testing and configuration of audio and intercom hardware * Design and build packages based on client requirements. * Provide technical support ...

Birdi Systems, Inc.

Be Seen First

Bosch BVMS Security Systems Administrator

Silver Spring, MD · On-site

$110K - $135K/yr

Administer and maintain Commend and Aiphone video intercom systems * Support Monitor Dynamics (MDI) and Software House CCURE platforms * Troubleshoot complex issues across video, access control, and ...

Nba

Broadcast Comms Engineer Lead

Secaucus, NJ · On-site

$125K - $150K/yr

The Broadcast Comms Lead will oversee the NBA's intercom and communications systems within the Broadcast Support Engineering team. This individual will provide technical leadership, hands-on ...

Troy Dwain Binns

Security Systems Technician

New York, NY · On-site

$20 - $30/hr

Seeking a technician with experience installing cameras, DVRs, NVRs, Intercom and Access Control Systems. Must be able to install, terminate and test low-voltage telecom cable at both patch panels ...

Troy Dwain Binns

Security Systems Technician

New York, NY · On-site

$20 - $30/hr

Seeking a technician with experience installing cameras, DVRs, NVRs, Intercom and Access Control Systems. Must be able to install, terminate and test low-voltage telecom cable at both patch panels ...

Mooven

Customer support (Intercom) * Customer Success systems & automation You'll play a key role in ensuring every Mooven user-across all customers-can successfully adopt and use our platform, while ...

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Intercom information

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How much do intercom jobs pay per hour?

As of May 30, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Intercom Specialist, and why are they important?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How does working as an Intercom Specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is an Intercom and what does someone working in this role do?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

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What states have the most Intercom jobs? States with the most job openings for Intercom jobs include:
What job categories do people searching Intercom jobs look for? The top searched job categories for Intercom jobs are:
Intercom jobs near you
Audio Prep Technician

Audio Prep Technician

NEP Group

Van Nuys, CA • On-site

$28 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

NEP Group rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

32nd of 64 rated media

Job description

Purpose:
We are seeking an experienced Audio Prep Technician (Engineer). This person is responsible for the quality control (QC), testing, and packaging of audio and intercom equipment in the NEP inventory. This is a full-time position onsite at our Van Nuys facility. This is Monday - Friday 9:00am - 6:00pm with some overtime and weekends as needed. Wage is $28 - $34 per hour based on experience.
3 - 5 years of experience in the industry. Audio/ RF Audio and Intercom Experience.
Key Duties:
  • Testing and configuration of audio and intercom hardware
  • Design and build packages based on client requirements.
  • Provide technical support to internal and external clients remotely and on site
  • Perform repairs and upgrades as needed on various gear
  • Working both independently and as part of a team

Requirements:
  • Ability to install and troubleshoot audio and intercom devices
  • Proficiency in Microsoft Office (Word, Outlook, Excel)
  • Ability to solve unusual or unexpected problems
  • Effective communication skills are a must
  • High school diploma or equivalent required
  • 3-5 years of experience in the Broadcast, Sprots, and Entertainment Industry.
  • Audio/ RF Audio and Intercom Experience
  • Able to deliver excellent customer service externally and internally

Benefits:
  • Medical, Dental, and Vision coverage
  • Vacation Days
  • Sick Days
  • 401(k)
  • Discount Programs
  • Life Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account

You might not know our name, but you've probably seen our work - on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We've supported some of the world's most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.
Check us out at https://www.nepgroup.com/career/careers

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