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Intercom Jobs (NOW HIRING)

Stridekick

Operational Specialist

Chicago, IL · On-site

$53K - $71K/yr

Train and maintain our Intercom support bot based on new features, product updates, and common issues * Surface bugs and user-reported issues to the product team with clear context, and create Linear ...

Wendelta

Crew Member

Harding, MN

$11.75 - $15.25/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Joseph, OR

$11.50 - $15/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Dothan, AL

$11 - $14.25/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Madison, WI

$12 - $15.75/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Chipley, FL

$10 - $13/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Andalusia, AL

$10.75 - $14/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Susan, VA

$11 - $14.50/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Waynesboro, VA

$11.50 - $15.25/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Robertsdale, AL

$9.50 - $12.50/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Bellevue, WA

$13.50 - $17.75/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Dalton, GA

$10.75 - $14/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

$11.25 - $14.75/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Hernando, FL

$10.25 - $13.50/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Meridian, TX

$10.75 - $14/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

$11.50 - $15.25/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

$11.50 - $15/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

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Intercom information

See salary details

$11

$25

$58

How much do intercom jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is an Intercom and what does someone working in this role do?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

How does working as an Intercom Specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What does an Intercom do?

An Intercom professional typically manages customer communication platforms, such as live chat or messaging systems, to support user engagement and service. They may also handle technical setup, troubleshoot issues, and optimize communication workflows using tools like Intercom software. Strong communication skills and familiarity with customer support tools are often required.

Is Intercom a good place to work?

Intercom offers roles such as customer support, sales, and engineering, often emphasizing collaboration and innovative work environments. Employee reviews highlight opportunities for growth, though experiences can vary depending on the role and team. It is known for a fast-paced, tech-focused culture with a focus on communication tools and customer engagement.

What are the key skills and qualifications needed to thrive as an Intercom Specialist, and why are they important?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How much does Intercom pay?

Intercom, as a customer support and communication platform, does not pay salaries. If referring to roles within the company, salary ranges vary depending on the position, experience, and location, with software engineers and customer support roles typically earning between $50,000 and $120,000 annually. Compensation may also include benefits such as stock options and bonuses.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree include roles such as sales managers, real estate brokers, commercial pilots, and skilled trades like electricians or plumbers. These positions often require experience, certifications, or specialized skills rather than formal college degrees, and may involve commission, bonuses, or overtime to reach high weekly earnings.
More about Intercom jobs
What cities are hiring for Intercom jobs? Cities with the most Intercom job openings:
What states have the most Intercom jobs? States with the most job openings for Intercom jobs include:
What job categories do people searching Intercom jobs look for? The top searched job categories for Intercom jobs are:
Intercom jobs near you
Infographic showing various Intercom job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 54% Full Time, and 44% Part Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $52,843 per year, or $25.4 per hour.
Business Systems Administrator, Client Operations

Business Systems Administrator, Client Operations

CINC Systems

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Business Systems Administrator
Reports to: Customer Operations Manager
Department: Client Operations
Location: Remote - U.S.
Employment Type: Full-Time, Exempt
Travel: up to 10%
ABOUT CINC SYSTEMS
CINC Systems is the leading community association management (CAM) software platform, purpose-built to help management companies and self-managed associations operate more efficiently, serve homeowners better, and grow profitably. Backed by Hg Capital, CINC serves thousands of communities across the United States and is undergoing a transformative journey toward an AI-Native, AI-First operating model designed to drive scalable growth and exceptional client outcomes.
POSITION SUMMARY
The Systems Administrator is a critical, hands-on technical role responsible for the administration, configuration, optimization, and governance of the SaaS platforms that power CINC's Client Operations organization. This individual will serve as the operational backbone for a growing portfolio of business-critical systems - including Salesforce, ChurnZero, Intercom Fin AI, Pendo, Kantata, SupportLogic, and additional tools - ensuring these platforms are configured correctly, integrated effectively, and continuously optimized to support an AI-Native service delivery model.
This role sits at the intersection of technology, operations, and business strategy. The ideal candidate is not simply a system maintainer - they are a platform thinker who proactively identifies opportunities to automate workflows, eliminate manual effort, and leverage AI capabilities to improve team efficiency and client experience. They partner closely with the CCO, CRO, functional team leads, the CTO organization, and external vendors to ensure CINC's technology stack is a competitive advantage, not an operational burden.
WHAT YOU WILL OWN
System Administration & Platform Management
  • Own day-to-day administration of CINC's Client Operations technology stack, including but not limited to: ChurnZero (CSP), Intercom & Fin AI(Support), Kantata (PSA), Pendo, SupportLogic, and other integrated tools
  • Manage user provisioning, roles, permission structures, and license governance across all platforms
  • Maintain and improve system configurations, field mappings, workflows, automations, and object schemas to reflect evolving business processes
  • Serve as the first point of escalation for system issues, configuration bugs, and platform outages, coordinating with vendors as needed
  • Monitor system health, uptime, data integrity, and performance; proactively flag and remediate issues before they impact operations

Integration & Data Management
  • Own and maintain integrations between platforms - ensuring clean, reliable data flows across Salesforce, ChurnZero, Intercom, Kantata, SupportLogic, and connected systems
  • Partner with the CTO organization and third-party vendors to design, build, and maintain API-based integrations and data pipelines
  • Establish and enforce data governance standards including naming conventions, object definitions, required fields, and data hygiene protocols
  • Audit data quality on a recurring basis and lead remediation initiatives to address gaps or inconsistencies
  • Maintain a current system of record for all integration mappings, data dictionaries, and API documentation

AI & Automation Optimization
  • Serve as a key technical enabler of CINC's AI-Native transformation - configuring and optimizing AI tooling embedded in platforms such as Intercom Fin AI and SupportLogic
  • Identify workflow automation opportunities across platforms and partner with functional leaders to design, configure, and deploy solutions that reduce manual effort
  • Support the evaluation and onboarding of new AI-powered tools and capabilities, ensuring proper configuration, testing, and change management
  • Monitor AI system performance (deflection rates, accuracy, CSAT impact) and tune configurations to improve outcomes over time
  • Maintain documentation of all automation rules, bot workflows, and AI configurations to enable auditability and continuous improvement

Vendor Management & Procurement Support
  • Serve as the primary operational liaison with software vendors across the Client Operations tech stack
  • Manage vendor relationships including support ticket escalation, roadmap input sessions, and renewal preparation
  • Maintain a complete system inventory including contract terms, renewal dates, license counts, and cost-per-seat metrics
  • Support the CCO and Finance in license optimization and cost governance, identifying consolidation or reduction opportunities
  • Evaluate new tools and solutions through structured assessments - building business cases, conducting proof-of-concept testing, and presenting findings to stakeholders

Enablement & Documentation
  • Create and maintain administrator-level documentation for all managed platforms - including configuration guides, runbooks, and change logs
  • Partner with the Learning & Development and Knowledge Management teams to build end-user training materials, system walkthroughs, and onboarding guides for new tools
  • Establish a system change management process - communicating updates, new features, and configuration changes to affected teams in advance
  • Support functional leaders in configuring dashboards, reports, and analytics within platforms to ensure data visibility and KPI tracking

Cross-Functional Partnership
  • Partner closely with Customer Success, Support, Implementation, Professional Services, and Finance teams to understand evolving business needs and translate them into system requirements
  • Collaborate with the CTO organization on enterprise architecture decisions, security standards, and IT governance requirements
  • Work alongside Revenue Operations and the CRO organization where Salesforce configuration intersects with sales and marketing workflows
  • Participate in cross-functional projects involving system migrations, platform consolidations, or new tool implementations

WHAT WE'RE LOOKING FOR
Technical Capabilities
  • 3-6 years of hands-on experience administering SaaS platforms in a B2B software or technology company
  • Salesforce administration experience required (Admin certification preferred); experience with Service Cloud, Sales Cloud, and/or Experience Cloud a plus
  • Demonstrated experience with two or more of the following platforms: ChurnZero, Intercom Fin AI, Pendo, Kantata (or comparable PSA), SupportLogic (or comparable conversation intelligence tool)
  • Working knowledge of REST APIs, webhooks, and iPaaS tools (e.g., Zapier, Workato, Boomi, or native platform connectors)
  • Experience configuring and optimizing AI-powered features within SaaS platforms (bots, workflows, predictive scoring, deflection logic)
  • Proficiency with system reporting and dashboard configuration; experience with BI tools (Tableau, Looker, or similar) a plus
  • Familiarity with data governance, data hygiene practices, and CRM data management at scale

Operating Style & Mindset
  • You think in systems - you naturally map how data flows, where things break, and what levers to pull to improve outcomes
  • You are a proactive communicator who keeps stakeholders informed without being asked, especially when changes are coming
  • You operate with urgency and precision - you know the difference between a system hiccup and a business-critical failure, and you respond accordingly
  • You are comfortable operating in ambiguity and building structure where it doesn't yet exist
  • You are naturally curious about AI and automation - you see these as opportunities, not threats to your role
  • You take ownership end-to-end; you don't hand off problems, you see them through to resolution

Preferred Background
  • Experience in a PE-backed, high-growth SaaS environment preferred
  • Exposure to community association management, proptech, or fintech a plus but not required
  • Bachelor's degree in Information Systems, Business, Computer Science, or related field - or equivalent practical experience
  • Salesforce Administrator certification (ADM 201) or willingness to obtain within 6 months of hire

HOW SUCCESS IS MEASURED
In your first 90 days:
  • Complete a full audit of all managed platforms: configurations, integrations, user lists, and known gaps
  • Identify and document the top 5-10 highest-priority configuration improvements or automation opportunities
  • Establish or improve system change management and documentation standards
  • Build trusted working relationships with functional team leads across Client Operations

Ongoing KPIs:
  • System uptime and reliability across managed platforms (target: 99%+)
  • Data quality scores across Salesforce and integrated systems
  • License utilization and cost optimization metrics
  • Internal stakeholder satisfaction with system performance and responsiveness
  • Automation adoption - measured by reduction in manual tasks and ticket deflection rates in AI-enabled workflows
  • Time-to-resolution for system issues and configuration requests

WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization - and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.
CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply