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Intercom Jobs (NOW HIRING)

Wendelta

Crew Member

Aberdeen, WA · On-site

$13 - $17/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

Wendelta

Crew Member

Cleveland, OH · On-site

$11.75 - $15.25/hr

... intercom system, interfaces with customers and provides quality service Preps store for opening Closes store (restocks supplies and cleans up facilities, food preparation, and storage units ...

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Intercom information

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$11

$25

$58

How much do intercom jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for intercom in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is an Intercom and what does someone working in this role do?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

How does working as an Intercom Specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What are the key skills and qualifications needed to thrive as an Intercom Specialist, and why are they important?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.
More about Intercom jobs
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Intercom jobs near you
Contact Center Representative

Contact Center Representative

Cornerstone Parking Group

Marietta, GA

$17/hr

Other

PTO

Posted yesterday

Job description

Job Type
Part-time
Description
Who We Are
Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are.
Overview
We are seeking personable, customer-service oriented professionals to join our Parking Office Team as a Contact Center Representative. This position will help assist all hospital employees, patients, and visitors with parking needs. This is a fun, fast-paced, and team-oriented atmosphere, executing all functions and duties of the Parking Contact Center.
Shift

  • Saturday and Sunday 4:00 PM - 12:00 AM (Midnight)
Responsibilities
  • Promote and maintain a positive office atmosphere.
  • Use tact and professionalism to verbally answer Contact Center phone lines and intercom systems.
  • Provide information and answer questions to customers regarding hospital campus parking, valet services, shuttle services, event parking, validations, directions, etc.
  • Assist customers in real-time with their parking transaction/experience by phone or intercom system.
  • Complete quality checklists/Shift report.
  • Collaborate with other office staff on office operations and projects.
Your Success in this role will be measured by:
  • Call Quality
  • Process Completion Quality
  • Client Satisfaction
Benefits
  • $17.00/hr.
  • PTO Accrual
  • Rewarding and fun work environment
  • Opportunities for advancement
Requirements
  • High school diploma/GED.
  • Associate or bachelor's degree, preferred.
  • 1-2 yr. minimum previous customer service experience, preferably in an office setting.
  • Previous dispatch experience, preferred.
  • Comfortable speaking to customers by phone and intercom systems.
  • Basic to intermediate computer and technology skills: email, web browser, Microsoft Office Products, etc.
  • Comfortable using standard office equipment.
  • High standard of integrity; responsible, reliable, and professional.
  • Positive attitude, flexible, able to adapt to changing situations in office environment.
  • Able to read, write, comprehend, and converse in the English language.
  • Able to sit for extended periods of time (approximately 90% of the workday at times).
  • Work on computer and keyboard for extended periods of time (approximately 90% of workday at times).

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