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Medical Billing Insurance Follow Up Specialist

Knoxville, TN · On-site

$16 - $18/hr

We are seeking a detail-oriented Medical Billing Insurance Follow-Up Specialist to join a growing healthcare team in Knoxville, TN. This is a full-time, temp-to-hire opportunity for candidates with ...

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Insurance Follow Up Specialist information

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How much do insurance follow up specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance follow up specialist in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $20.91 per hour, depending on experience, location, and employer.

What is an insurance follow up specialist?

The primary responsibilities for an insurance follow-up specialist are to manage the billing and collections for hospitals and physicians. This type of specialist acts as an intermediary between the medical institution, patients, and the insurance agency. They assist in filing insurance claims, determining write-offs, and resolving coding issues. They also analyze plans to determine which benefits are covered, submit patient claims, and follow-up on those submissions.

What does an insurance follow up specialist do?

An Insurance Follow Up Specialist is responsible for ensuring that insurance claims are processed and paid in a timely manner. They review outstanding claims, contact insurance companies to check the status of unpaid or denied claims, and resolve any issues that may be delaying payment. Their work helps healthcare providers receive appropriate reimbursement for services rendered, and they may also update patient records and communicate with billing departments to ensure accuracy. Strong attention to detail, communication skills, and knowledge of insurance processes are important in this role.

What are the key skills and qualifications needed to thrive as an insurance follow up specialist?

To thrive as an Insurance Follow Up Specialist, you need a solid understanding of medical billing, insurance claims processing, and healthcare reimbursement, often supported by a background in healthcare administration or related experience. Familiarity with insurance portals, claims management software, and electronic health record (EHR) systems is typically required. Attention to detail, strong organizational skills, and effective communication are vital soft skills for resolving claim issues and collaborating with payers. These skills ensure timely reimbursement, reduce claim denials, and support the financial health of healthcare organizations.

What are some common challenges insurance follow up specialists face when working with insurance companies, and how can they be addressed?

Insurance Follow Up Specialists often encounter challenges such as delayed claim responses, denials due to incomplete documentation, and navigating differing policies among multiple insurers. To address these issues, specialists should maintain meticulous records, stay updated on policy changes, and develop strong communication skills to effectively negotiate with insurance representatives. Building positive relationships with providers and leveraging claim management software can also streamline follow-up processes and improve claim resolution rates.

What is the difference between Insurance Follow Up Specialist vs Claims Processor?

AspectInsurance Follow Up SpecialistClaims Processor
CredentialsHigh school diploma, insurance knowledge, possibly certificationHigh school diploma, insurance or claims processing knowledge
Work EnvironmentMedical offices, insurance companies, healthcare providersInsurance companies, healthcare facilities, third-party administrators
Job FocusFollow up on unpaid or delayed claims, ensure claim resolutionReview, process, and adjudicate insurance claims
Common UsageHealthcare billing, insurance companies, patient account managementClaims departments, insurance carriers, healthcare providers

The Insurance Follow Up Specialist primarily focuses on following up on unpaid or delayed insurance claims to ensure timely resolution, while Claims Processors handle the initial review and processing of insurance claims. Both roles require insurance knowledge and often work within healthcare or insurance settings, but their responsibilities differ in scope and focus.

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Insurance Follow Up Specialist jobs near you
Infographic showing various Insurance Follow Up Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,985 per year, or $20.7 per hour.

Healthcare Billing/Insurance Follow Up Specialist

Credit Solutions LLC

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Healthcare Billing/Insurance Follow Up Specialist

Join our dynamic team of Health Insurance Billing Follow Up Specialist and find out why our employees voted us the "Best Call Centers to Work For" 4 years in a row!! 2018-2023!
Hear what employees are saying about Credit Solutions: "I've always felt valued as an employee while maintaining a great relationship with upper management and fellow coworkers. I am grateful and appreciative to work for a great company and excited for our future!!" Andi B.
Health Insurance Billing Follow Up Specialist are responsible for claims processing and insurance follow up, eligibility reviews, denial reviews, appeals processing, and trends analysis while providing excellent customer service to our clients and their consumers.
Flexible schedules available for interviews!!
Ideal Candidates will have:
  • Previous billing experience
  • Familiarity with claims software and clearinghouses
  • Familiarity with both governmental and commercials insurance plans
  • Understanding of UB-04 and 1500 forms
  • Experience with denial and appeal processes
  • Ability to review and interpret EOBs and reason codes
  • Ability to learn new software quickly
  • Understanding of HIPAA
  • Professional communication skills
  • A desire to help others and make a difference in their community
  • A strong work ethic and sense of loyalty to their team members
  • High school diploma or general education degree (GED)
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Employer Paid Life Insurance
  • Aflac Supplemental Insurance
  • Employer Sponsored Retirement Plan
  • Vacation Pay
  • Holiday Pay
  • Flex Time
  • AT amp;T Corporate Employee Cellular Discounts
  • Dell Corporate Employee Computer Discounts
  • Gym Membership Reimbursement
  • Numerous Employee Appreciation Activities
  • $500 Referral Bonus Program

Apply